AutoFair Honda

Maintenance bulletin Naudia was very helpful and polite. She explain what was going to happen on Thursday and what it would cost. Great customer service will definitely b Naudia was very helpful and polite. She explain what was going to happen on Thursday and what it would cost. Great customer service will definitely be back in the future More

Smooth Car buying experience All the details were worked out before hand. The only thing I had to do was pick a color. This was done and the transaction went smoothly. All the details were worked out before hand. The only thing I had to do was pick a color. This was done and the transaction went smoothly. More

Great service on my car Great service, fast turn around. I stopped by without an appointment for an oil change and they were not only able to get me in right away, but my car Great service, fast turn around. I stopped by without an appointment for an oil change and they were not only able to get me in right away, but my car was taken care of quickly. More

Brake job Took car for brake job and I hope they did good job with the brakes but the person was trying to sell me stuffs I don’t need! I replaced my cabin filt Took car for brake job and I hope they did good job with the brakes but the person was trying to sell me stuffs I don’t need! I replaced my cabin filter and air filter 2 weeks before I took the my car there and they said I still need it. It seems like they didn’t check it and just used the data from last time I took my car for oil change to recommend me more services. More

Scheduled maintenance It’s scheduled maintenance. Not much to say. However, Brett was friendly and engaging. He also made sure I got the best possible price. Brett call It’s scheduled maintenance. Not much to say. However, Brett was friendly and engaging. He also made sure I got the best possible price. Brett called as soon as my vehicle was done and made made the pick up and pay process easy and quick. More

Excellent customer service My 2012 Odyssey needed a basic A service and the summer wheels/tires bolted on (winter tires are on their own wheels). I did purchase the van from Aut My 2012 Odyssey needed a basic A service and the summer wheels/tires bolted on (winter tires are on their own wheels). I did purchase the van from Autofair 7 years ago, and perform all services there out of customer loyalty. Each set of wheels has TPMS sensors installed so that I can simply unbolt/bolt on wheels. On this car the computer needs to be mapped to the "new" wheel sensors at every switch of the wheels. The service folks thought they did this correctly. Unfortunately after about 20min from the dealership the TPMS fault light went on and I could not clear it. Time is my biggest constraint, and after some conversation Justin agreed to come to my house and map the sensors and test drive the car. Justin was even arrived with a loaner vehicle in case further repair was needed to correct the issue. The computer re-mapping was all that was needed and the issue is fixed. Justin was amazing, this young fellow has clear General Manager depth of talent for how well he worked with me during the issue - we were both calm for all conversations. The dealership has always treated me very well, and I will continue to make the 2 hour round trip drive to them for service. More

Great, fast service This is the second time I’ve worked with Liam when our car was being serviced. I’ve found him genuine and thorough whether for an oil change or more s This is the second time I’ve worked with Liam when our car was being serviced. I’ve found him genuine and thorough whether for an oil change or more significant service. While no one would be pleased to be shown a long low crack in their windshield, which I hadnt noticed due to its location, I appreciated his follow through and care, both with describing the process and in assisting in coordinating repair. More

Oil Change Great Service at a great price! Chris Lavallee was terrific. He was friendly, professional and knowledgeable. Our CRV was in for an oil change during Great Service at a great price! Chris Lavallee was terrific. He was friendly, professional and knowledgeable. Our CRV was in for an oil change during a very busy time at the dealership. Fortunately our vehicle was completed ahead of predicted time. Less than one hour. Thanks Chris for a job well done. More

Undecided I was slid a car in half a day but I can’t get them to call me about refinancing my car. I may be going through my bank now. I did not receive email t I was slid a car in half a day but I can’t get them to call me about refinancing my car. I may be going through my bank now. I did not receive email to rate my salesman as they said I would. I still have not heard back from the finance Dept as to a new rate to Finace my one year old car. The service dept has been excellent no complaints there. I am not sure I would buy another cat from Auto Fair Honda. I have been in customer service and sales most my adult life and it makes you more selective with who you deal with. They try but there is no follow up. I like my Honda but I may be going to Toyota I know it’s about your credit history but I make 80k and have been with the same company 4yrs. More

Fast service, but Brought my 12 year old crv in for its 120k service. Bought the car there and have had it serviced there for the past 12 years. Customer service rep ha Brought my 12 year old crv in for its 120k service. Bought the car there and have had it serviced there for the past 12 years. Customer service rep had zero personality. I asked to have them look at the front passenger door lock as it has been sticking. I was told that for them to just look at it would cost me $179! Seriously? I told him I had purchased the.car new there and have been a loyal customer for the life of the car. I was told "We appreciate your loyalty, but that's not included in the 120k service. Wow I guess loyalty only works one way there now. More