AutoFair Ford

I was contacted by Sarah who btw did not present herself as an Appointment scheduler more as Sales and in our brief discussion I told her I had a check from my Credit Union for $55k and cash for the differe as an Appointment scheduler more as Sales and in our brief discussion I told her I had a check from my Credit Union for $55k and cash for the difference , I asked her if the vehicle was negotiable at all in which she said negotiations had to be done at the dealership and from her experience you guys try to accommodate and provide great service and I asked if there is any money off for Memorial Day or Veterans and she said you guys always have incentives of some sort. Now when I think back she pretty much said what was needed in order to get me there. Saturday morning 5/27 at 7am I flew to Boston with every intention of driving that vehicle back home I spent $500 on flights one way to come down w/ my husband then spent another $100 to rent a car from the Airport and then drove 52 mins to get to the dealership. Initially everything was going well I arrived to a group of salesmen standing outside like predators and Kem approached us we sat inside I explained I have everything needed to go home with this truck today another gentleman named Tom from finance greeted me who I also told I had a check from my credit union we talked about being veterans etc… and specifically told me you guys work with Navy Federal. Kem left went got us the vehicle and took us for a test drive which went well. Myself & my husband walked around the truck and found a broken running board and a few places w/ scuffs, scratching & small dent to exterior as well as deep cleaning or detailing would have to happen to the interior. So as we walked back in the dealership my intentions were to negotiate because none of those things were seen from the pictures online. Kem said the price wasn’t negotiable and that pretty much the truck was priced at the lowest it was going to go. While speaking to him another guy Mahir introduced himself to us said he was talking with Tom and that unfortunately we wouldn’t be able to take the truck home today because it’s the end of the month and something about accounting and the chk would take x amount of time to clear. In the mist of all of this I bring up Sarah and explained that she had all of this information before hand and then she got thrown under the bus now everything became her fault. He then came back after saying he was going to see what he could do and all he came back with was that he wanted to run my credit again and then submit an application for a bank to run my credit again which would drop me about 20 points so that for accounting purposes in case something didn’t pan out with my check from Navy Federal there was a back up. I’m far from stupid I have purchased and leased multiple vehicles with my last being a 750 BMW which was over $100k so I know how this goes and this was by far the worst experience I have had yet to date. Customer beware & check Yelp those reviews are about accurate. More

I went in to have my Lincoln upgraded to Carplay based on what they said could be done, they bricked my car and then tried to tell me that I was responsible for the new APIM for 1300.00, later found out from what they said could be done, they bricked my car and then tried to tell me that I was responsible for the new APIM for 1300.00, later found out from another dealer that my car was not capable to upgrade the APIM with Carplay as the module didn't support it and could indeed brick the APIM, but no word or help from Ford or Autofair, and to top it off, the other dealership can fix it for 155.00 cheaper with Carplay added. so much for great customer experience! More