AutoFair Ford

Pushy sales people and uninterested service people. The service is very poor and for such a large dealer they never seem to have the parts in stock so you lose the use of your vehicle for 2-3 days for simp service is very poor and for such a large dealer they never seem to have the parts in stock so you lose the use of your vehicle for 2-3 days for simple stuff! They have a very poor attitude / very high prices.Never again will I purchase a vehicle from Autofair nor will I have it serviced there. I have never experienced more uncaring robotic employees in any of my dealings. The 'hey - it's not MY problem' shines through in the service department like a beacon. They overcharge for service they perform and always push to do additional service to push the tab even higher. When you catch the over charges they are unflinching in their denials. It appears to me that they have too many customers and want to chase several away so they don't have to deal with them! More

I bought a car from Autofair and it was the worst mistake I have ever made. I bought a used Mustang Cobra here. A month after I bought it the clutch went. I had to fight to get it fixed. They did not t I have ever made. I bought a used Mustang Cobra here. A month after I bought it the clutch went. I had to fight to get it fixed. They did not turn the flywheel which should have been done. Hence a year later the clutch was starting to go again. The warranty they sold me was worth as much as the paper it was printed on. When a rear caliper froze up they test drove the car and declared nothing was wrong with it. Hey, did you not notice the one black wheel on the car? Or maybe the cherry red rotor behind the rim? When they called me they clainmed nothing was wrong with my calipers, but for $500 they would replace my pads and rotors. These parts of course were nonwarranty parts. Oh yeah, did I mention the fact that I asked that the rotors be replaced a year before that and they said no? I only put 6000 miles on the car that year. In a nutshell, their mechanics are unknowlegable technicians who could not screw in a light bulb without a service manual. I guess you need to roll onto the lot with your car on fire to get them to replace the warranty parts. What about the car I bought? Autofair refused to release any information about the car...like the fact that it had been demolished in an accident. A Carfax report claimed led to the discovery of a minor fender bender on the front of the car, less than $1000 of damage. Have you ever heard of the freedom of information act? I know more about how Kennedy was killed then I do the car I bough. I went after them for it and it got me nowhere. Then one day I pulled the rear tire off the car to check the rear caliper and I discovered that the whole right side of the car had been replaced. There were about 10 gallons of bondo and fiberglass in the trunk. We are taking floorboards, trunk lid, quarter pannel, possibly doors, and front bumper. The car I bought was not what I paid for. Rather than pursue matter legally I bailed out on the car. This time I went new. Lessons learned: 1) DO NOT SHOP AT AUTOFAIR. 2) Before you buy it, take the used car to a body shop and ask if any major damage has occured, someone did great work to my car, you could only see paint belemishes at night under flourescent lamps. I bought the car in the day like everyone says to do. 3) Take a Carfax report with a grain of salt, if the dealer wants to hide something they can, if they want to scrub a title they know how. I had someone look at the car before I traded it in and they said it should have been totaled. More

Had three visits before a sales person would even approach me; "upfront lowest price" on vehicles was great, however, they would not even entertain a trade-in at Blue Book level; did not explain fina approach me; "upfront lowest price" on vehicles was great, however, they would not even entertain a trade-in at Blue Book level; did not explain financing options and what was better - take a rebate or 0% financing; and really did not have any enthusiasm or effort into making a sale. My title was in my pocket and I wanted to buy. When a reasonable payment range was sought, they were $20 over and couldn't be bothered to make the deal. Extremely disappointed that they were not agggressive for a sale at all. Actually felt they just didn't want to see me driving one of their vehicles. More