AutoFair Ford

I recently purchased a 2008 ford escape from autofair. I traded in a vehicle that I knew I owed more on than it was worth,so was a little wary and honestly thought I was just looking. However,Gus treated me traded in a vehicle that I knew I owed more on than it was worth,so was a little wary and honestly thought I was just looking. However,Gus treated me with nothing but respect and courtesy and was able to make me an offer I could not refuse with the help of his manager,Phil. I was offered a more than fair amount for my explorer(also purchased at autofair) and still got an incredible deal on my new car. I have since had follow up calls and I feel as though they genuinely care whether or not I am satisfied with my purchase. Their finance department is also very helpful and I was locked in at a rate that even my credit union could not touch. I recommend autofair to all of my friends and family and anyone else looking for a vehicle. More

I was hesitant to start looking for a new vehicle, because I'm a young woman and was definitely taken advantage of when I bought my first car at a different dealer in Massachusetts. I paid a lot more because I'm a young woman and was definitely taken advantage of when I bought my first car at a different dealer in Massachusetts. I paid a lot more than I should have for it. I really didn't want to do the whole run-around, dealership antics thing, but I went to Autofair Ford looking for an AWD or 4WD vehicle. I drive by there a lot and figured I migh as well look. I knew I owed more on my car than it was worth but needed to get into something safer and more reliable in the snow. I worked with Matt Roy over a period of at least a month. He was incredibly helpful and friendly, especially since I didn't know which vehicle I wanted and didn't know very much about Fords. He took me on test drives in the Fusion and the Edge and explained the benefits of buying new and pre-owned. I thought I'd decided on a used Edge but changed my mind at the last minute. Matt was very patient, no pressure at all, and finally got me into a brand-new 2008 Edge with AWD and a moonroof for a really, really good price, including the leftover from my old car I had to put into my new loan. Gil Martinez was the finance manager I worked with to get my loan. He was very helpful and worked with a bunch of banks and credit unions to get me the lowest interest rate possible. He explained everything to me and didn't make me feel like I was signing a bunch of papers I didn't understand. I'm very happy with my Edge! I'll certainly send family and friends there and if I ever trade my Edge in, I'll definitely go back to Autofair Ford. More

I went to Autofair Ford looking to get out of my car and into a small suv. I was greeted out in the parking lot by Dennis who answered all the questions that I had and helped me pick out which one worked be into a small suv. I was greeted out in the parking lot by Dennis who answered all the questions that I had and helped me pick out which one worked best for me. I ended up getting a new Escape and I love it! He got me to where I wanted to be payment wise and was very helpful thoughout the entire process. I went into finance and worked with Otto who ended up getting me a low interest rate even though I didn't have much credit. I had the best experience buying a car. I have recommended Autofair Ford to my family and friends and will be going back when I am ready for my next car! More

Steve and Kendrick worked with my wife and myself over a week. They assisted us in showing us a number of cars allowing us to test drive and evaluate the cars. They made the extra effort to show us a car week. They assisted us in showing us a number of cars allowing us to test drive and evaluate the cars. They made the extra effort to show us a car that would fill our needs. We discussed over five different cars. Their effort was considerate and without pressure. They did a great job. I consider then professional friends. More

Our family has leased 3 vehicles from this dealership and we plan on leasing our next one with them also. All of the staff is very pleasant and friendly. The sales department always go out of the way to get we plan on leasing our next one with them also. All of the staff is very pleasant and friendly. The sales department always go out of the way to get us the best deal. We always recomment our family and friends to AutoFair Ford. More

I came to autofair's service dept. for oil, filer, & rotate. I mentioned at write up that I heard slight noise when driver's window lowered and thought it needed some lube. After checking it out I was t rotate. I mentioned at write up that I heard slight noise when driver's window lowered and thought it needed some lube. After checking it out I was told they were ordering a new window regulator. Vehicle is under warranty and I think the time spent and going above just lubing the part is great. The following day I recieved a follow up phone call to verify I was happy with the service. Jim Textor More

This is the forth vehichle I have purchaced form Autofair Manchester! I just bought a new 2008 Ford Explorer. I turned in a leased Ford Edge, Which was also a positive expierience for me. But I decided I Manchester! I just bought a new 2008 Ford Explorer. I turned in a leased Ford Edge, Which was also a positive expierience for me. But I decided I needed more passenger space so I purchaced a 7 seater explorer. I love it! And I have had so many good experiences over the years at Autofair I wanted to share that with you. They are helpful, courtious, and determined to make your car buying expierience a great one. From the moment you start thinking about a new purchace to any follow up maintenance they are very thorough and professional. Their internet site is outstanding! It is fun and easy to use from home and always up to date . I found that very helpful when selecting my new vehicle. They always make sure you are 100% happy with your purchace or maintenance. They will help put you in the vehicle you are looking for. And follow up after the sale to make sure you are happy with the purchace. Their maintenance department is easy to deal with. It is very easy to get an appointment. And they are very thorough and quick in getting it completed. You get to deal with the same people every time which makes it more comfortable and personal. More

Auto Fair Ford, Inc. is presently being investigated by Auto Fair Ford, Inc. is presently being investigated by Ford Motor Company as well as the Better Business Bureau in the state of New Hampshire for su Auto Fair Ford, Inc. is presently being investigated by Ford Motor Company as well as the Better Business Bureau in the state of New Hampshire for submitting fraudulent/forged documentation to Ford Motor Company. The business office there will buy back your customer satisfaction survey that FORD sends to you several weeks after the sale, to find out how that particular dealership treated you. Due to the fact Ford stock is almost worthless at the present time, Ford Motor Company is trying to hadle this fraud "in-house" for they do not need anymore bad press. Auto Fair is trying to use a few low-level employees as fall-guys for the actions of it's upper management, but that is only putting a band-aid on this criminal behavior until the xxxx breaks wide open and their management is exposed for submitting all these forged documents to make Ford Motor Company believe they are doing the job Ford expected them to do? The business manager ( Gil Martinez ) was foolish enough to put this agreement to buy the survey in writing, which is still intact and on file with several of the above mentioned parties. In their quest to pass Portsmouth Ford, by using all these deceptive business practices.......they have managed to tarnish the name inside that Blue Oval. More

Pushy sales people and uninterested service people. The service is very poor and for such a large dealer they never seem to have the parts in stock so you lose the use of your vehicle for 2-3 days for simp service is very poor and for such a large dealer they never seem to have the parts in stock so you lose the use of your vehicle for 2-3 days for simple stuff! They have a very poor attitude / very high prices.Never again will I purchase a vehicle from Autofair nor will I have it serviced there. I have never experienced more uncaring robotic employees in any of my dealings. The 'hey - it's not MY problem' shines through in the service department like a beacon. They overcharge for service they perform and always push to do additional service to push the tab even higher. When you catch the over charges they are unflinching in their denials. It appears to me that they have too many customers and want to chase several away so they don't have to deal with them! More

I bought a car from Autofair and it was the worst mistake I have ever made. I bought a used Mustang Cobra here. A month after I bought it the clutch went. I had to fight to get it fixed. They did not t I have ever made. I bought a used Mustang Cobra here. A month after I bought it the clutch went. I had to fight to get it fixed. They did not turn the flywheel which should have been done. Hence a year later the clutch was starting to go again. The warranty they sold me was worth as much as the paper it was printed on. When a rear caliper froze up they test drove the car and declared nothing was wrong with it. Hey, did you not notice the one black wheel on the car? Or maybe the cherry red rotor behind the rim? When they called me they clainmed nothing was wrong with my calipers, but for $500 they would replace my pads and rotors. These parts of course were nonwarranty parts. Oh yeah, did I mention the fact that I asked that the rotors be replaced a year before that and they said no? I only put 6000 miles on the car that year. In a nutshell, their mechanics are unknowlegable technicians who could not screw in a light bulb without a service manual. I guess you need to roll onto the lot with your car on fire to get them to replace the warranty parts. What about the car I bought? Autofair refused to release any information about the car...like the fact that it had been demolished in an accident. A Carfax report claimed led to the discovery of a minor fender bender on the front of the car, less than $1000 of damage. Have you ever heard of the freedom of information act? I know more about how Kennedy was killed then I do the car I bough. I went after them for it and it got me nowhere. Then one day I pulled the rear tire off the car to check the rear caliper and I discovered that the whole right side of the car had been replaced. There were about 10 gallons of bondo and fiberglass in the trunk. We are taking floorboards, trunk lid, quarter pannel, possibly doors, and front bumper. The car I bought was not what I paid for. Rather than pursue matter legally I bailed out on the car. This time I went new. Lessons learned: 1) DO NOT SHOP AT AUTOFAIR. 2) Before you buy it, take the used car to a body shop and ask if any major damage has occured, someone did great work to my car, you could only see paint belemishes at night under flourescent lamps. I bought the car in the day like everyone says to do. 3) Take a Carfax report with a grain of salt, if the dealer wants to hide something they can, if they want to scrub a title they know how. I had someone look at the car before I traded it in and they said it should have been totaled. More