AutoFair Ford
Manchester, NH
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I gave a 5 rating because Scott Martel was very helpful and finding me the right car that suited my interests. He also worked with me to work with my trade in to complete the deal. and finding me the right car that suited my interests. He also worked with me to work with my trade in to complete the deal. More
Scott took the time to show us a couple of cars we asked about. He didn't push us to make a quick decision. We actually were there late after closing and were able to drive home in our new car that night. about. He didn't push us to make a quick decision. We actually were there late after closing and were able to drive home in our new car that night. Scott has sold to others in my family prior to this and they have been happy working with him too. We found this out after our purchase. It was coincidental that we met Scott first that day. They had spoke well of the dealership but didn't say who they delt with because they didn't know we were shopping for a car. More
Scott talked to me like I did not know anything.When he was showing me the car he tried to impress me with all the "safety features" He kept mentioning things all cars are required to have by law was showing me the car he tried to impress me with all the "safety features" He kept mentioning things all cars are required to have by law. He got the price of my trade wrong when I went to pick up the car, then he argued with me when I pointed out the error. Another salesman stepped in and resolved the issue. I told Scott that I would be there at 7:00 to pick up the car, when I got there he had not done anything to get ready for me. We did not leave with the car until after 9:00 that night. I am 49 years old and this was the worst car buying experience I have ever had I was offered free oil changes today If I would retract my review. This was done by Larry the sales manager. I feel that bribing bad reviewers shows a lack of integraty, by pulling my review I would be depriving others of the chance to see the whole picture of how people have reviewed this dealer. More
My experience at Auto Fair of Manchester was my first successful experience in 'car shopping'. I am a young female, on a tight budget, and I had been to several dealerships over the past year, only to fe successful experience in 'car shopping'. I am a young female, on a tight budget, and I had been to several dealerships over the past year, only to feel intimidated, pushed aside, and not taken seriously. As soon as I started walking around Auto Fair of Manchester, I felt welcomed and in a 'no pressure' environment. Scott Martel was by far the friendliest and most helpful sales associate I've had in all of my car shopping trials. Without him, I probably would have lost hope in finding a car that suits my needs and budget! More
Buying our used SUV was a great experience. But after that was xxxx!! Every time we bring it in to have the oil changed they find something wrong. Even after they fixed the problem less then a month ago. that was xxxx!! Every time we bring it in to have the oil changed they find something wrong. Even after they fixed the problem less then a month ago. Our tires were in the caution range. So we had them ALL replaced with the recommended balancing,four tire alignment and all the bells and whistles that go with that. My wife brings it in today, less then a month later..maybe 1000 miles and they tell her the tie-rod is bad and needs to have an alignment. She also brought in a coupon sent to use thanking use for the purchase of our SUV for $5 off any fluid exchange. They told her that wasn't good for an oil exchange. Last time I checked oil is a fluid. It seems we are being taken advantage of with our vehicle every time we bring it in. More
I haven't bought a new car in eight years, and was nervous about buying a new car, but the staff was very helpful and made me feel very comfortable. I did a lot of research online before I came in and nervous about buying a new car, but the staff was very helpful and made me feel very comfortable. I did a lot of research online before I came in and found the website to be a very useful tool in my search for a new car. I will definitely recommend this dealer and my salesperson to my friends! Thank you. More
Andrew Gosling actually and somehow made shelling out 47K pleasurable (obviously the 2011 F-150 speaks for itself). He has been to date, the best sales person I have dealt with and I have purchased many a ve pleasurable (obviously the 2011 F-150 speaks for itself). He has been to date, the best sales person I have dealt with and I have purchased many a vehicle. Hopefully when making my next vehicle purchase I will have the fortune of repeating the same experience. Andrew was a breath of fresh air in a cuthroat industry, no pressure, no stress, found, picked up and delivered the precise vehicle that I requested. The dealership was also very helpfull in working with me on a two vehicle trade situation, picking up one that was garaged.The large inventory and modern showroom all added to the experience. More
There was some difficulty finding the model with all of the options I wanted. Matt confirmed with another Ford dealer that the vehicle I was looking for was available through that dealership, and unfortun the options I wanted. Matt confirmed with another Ford dealer that the vehicle I was looking for was available through that dealership, and unfortunately, he misled Matt. Both Matt and the sales manager, Lance, went above and beyond to locate another vehicle that matched my wish list and Matt drove several hours away to pick up the car. I am very pleased. More
Andrew was a great salesperson to deal with. He listened to what we wanted in our vehicle, and he understood what whe wanted to pay. As with any new car purchase, the negotiations can be tough - but Andrew to what we wanted in our vehicle, and he understood what whe wanted to pay. As with any new car purchase, the negotiations can be tough - but Andrew never took any of it personally and continued to work with us until we felt comfortable with the numbers. After the sale, Andrew took the time to walk us through all the features of our new vehicle in detail and made sure we were satisfied in every way before we drove off the lot. He's even continued his follow-up, calling us to make sure we were happy with our purchase. More
After working with Scott Kling last year when I bought my wife a new car I returned this year when I needed a new one. He doesn't try to sell you a car he assists you in buying your car. No games just great wife a new car I returned this year when I needed a new one. He doesn't try to sell you a car he assists you in buying your car. No games just great customer service. I'll refer anyone that asks to see Scott Kling if you're looking for a car More