AutoFair Ford
Manchester, NH
Filter Reviews by Keyword
By Type
Showing 601 reviews
My experience at Autofare has always been good. That is why I returned to purchase by 4th car. Scott Kling, by far was the best sale person I dealt with. He was informative, yet not pushy. He made sure I w why I returned to purchase by 4th car. Scott Kling, by far was the best sale person I dealt with. He was informative, yet not pushy. He made sure I was satisfied before I left. The service at Autofare is also tp notch. This is another reaso for my return More
My family and I have purchased three vehicles from Auto Fair Ford & Honda. All three purchases have had issues whether new or used. Just two months ago I purchased a 2010 Toyota Corolla with only 30,000 mi Fair Ford & Honda. All three purchases have had issues whether new or used. Just two months ago I purchased a 2010 Toyota Corolla with only 30,000 miles on it and ever since it has been a disaster! I started to smell a egg like (what they like to call a "Sulfer") odor in my car when I would turn on my windshield whippers. After having the windshield whipper compartment "replaced" I am currently still smelling the awful odor. Long story short, I've been given the run-around from Auto Fair; from multiple appointments with nothing changing or being fixed, having to switch my gas to meet their needs and still having the same problem. Basically, I was sold a lemon and the dealership is not willing to replace my catalytic converter, refund me my money, or anything. I am now stuck with a car that has a horrible smell, that I continuously have to bring in to Auto Fair & Toyota to be looked at with no change at all in the service I am receiving. I have also left multiple messages for multiple employees (management and service department) who did not return my phone calls. I decided to show up un-announced looking for an answer and magically they were able to take my car and look for a solution. The woman in the service department that I was dealing with was now willing to call toyota's corporate office (after about 5 or more times now bringing it to her attention) to look for a change. She also said she was giving me a rental with no charge to me; however I was told by enterprise that I was required to pay for gas (even though I have gas in my OWN car) and insurance (even though I have full coverage insurance on my OWN car). I would absolutely never purchase another vehicle from any of the Auto Fair dealerships because they do not stand up to their word and they have horrendous customer service. More
Buy a used truck was fine, I did feel like a reverse yo-yo in the showroom, I would ask a question and Gus would go and return, then someone else would come to the showroom and talk with me then they wo yo-yo in the showroom, I would ask a question and Gus would go and return, then someone else would come to the showroom and talk with me then they would dissapear, then someone else would come and go, then finally I had to go with the finance guy. I was joking with a guy in the next booth who was applying for a sales job to change that if he got a job there! Overall I was pleased with the outcome. More
I researched on line different vehicles and decided on two in the large size car category. Ford Taurus was one and Buick Lacross was the other. The reason I chose the Taurus was because the interior wa two in the large size car category. Ford Taurus was one and Buick Lacross was the other. The reason I chose the Taurus was because the interior was roomier and it had a few more toys. My experience right from the start was a good one. Chuck Hoegen was very helpful and knowledgeable, if he didn't have the answer he would get it. I had to bring the vehicle to the service department a couple of times and I want to say that Leo was more than helpful. I will definitely recommend Auto Fair and Chuck and Leo. Thank you M Deshaies More
I have to admit that i hate to car shop. Usually, i get the sales person that talks down to me, that does not answer my questions, and that is pushy. that was our experience that same day before we went t the sales person that talks down to me, that does not answer my questions, and that is pushy. that was our experience that same day before we went to see Autofair Ford. It was a refreshing experience. Scott asked what i was looking for. gave me suggestions to consider, was not pushy, did answer my questions, and was very helpful. then when we decided, he got it all togehter quickly, and even taught me how to use the sync service. i would recommend Scott and this Dealership, and i have a really cool car to boot! More
Very freindly staff great car good deal finance manager went out of his way to get a better rate for me saved big time on the interest i would have paid overall very happy. salesman was very manager went out of his way to get a better rate for me saved big time on the interest i would have paid overall very happy. salesman was very nice tracked down second key from owner even topped off the gastank. thanks again autofair!!!!!!!!!!!! More
This was the 2nd time I purchased a car from autofair, the first Mustang I purchased, both the salesperson and finance person(David) was excellent. Dave took the time to explain every thing and got me the the first Mustang I purchased, both the salesperson and finance person(David) was excellent. Dave took the time to explain every thing and got me the best deal possible. So this is why I decided to up grade my Mustang with a 2010 model that I just happen to see on the lot. The salesperson was ok but Gil the finance person isnt qulified for his job,he never explained anything, I had to call him to get any responses and when I spoke to the general manager, he was not customer friendly,it took almost 3 weeks to get loan paper work complete,I started on 8/22/11 and it wasn't until 9/8/11 that paperwork was finally complete(I hope). I had to go to the dealer ship 3 times to get it complete.This is unacceptable, poor customer service, no apology from either Gil or the general manager, no compinsation for the inconvience or anything. I will say that Dave did step in and helped out and caught another mistake made by Gil and corrected it otherwise I might have had to go back a third time(Nice Job Dave!!).I work in a customer service field and if I treated my customers like this, I would be looking for a new job.Dave should be promoted to manager, for he was the only one in your company that was customer friendly and tried to make me happy, only to get my anger aimed at him instead of were it should have gone.If this is the way you treat customers, I'msuprised your still in business, I would not recemond your company at all and will tell all I know about the poor service you give. More
Purchased (2) vehicles on 6/28/2011. One new, and one used. Total time in the dealership was about 8 hours. I understand the detailed process it is to process 2 sales, but spending 8 hours in a dealershi used. Total time in the dealership was about 8 hours. I understand the detailed process it is to process 2 sales, but spending 8 hours in a dealership with an infant & a senior citizen is pretty much torturous. We were absolutely settled on the 2 vehicles we selected, and had our own financing. Due to a 3 hour drive home we asked if we could make arrangements to return the next day with the trades, cashiers checks, etc. The managers pretty much forced us to take the vehicles that evening. It was almost like it wasnt even something we could negotiate. They said "You are taking them tonight." They were also a bit pushy in the finance department to try and get us to finance with them as opposed to using our own credit union. Sales/finance manager started calling almost immediately the next day or so wondering where their money was for the cars. This was before they even faxed/provided the requested purchase & sales agreements to our credit union. They also called our credit union and were "extremely rude" to the banker. Had they not been so pushy in getting the cars out the door that very evening, they would have had their money IN HAND the next day. One issue was one of the trades was still at our home 3 hours away. I had NO PROBLEM returning the next day with the trade and money, but they assured me someone would come get it. It was picked up about a week later by our salesperson. Now almost 3 weeks later we are still in a paperwork nightmare, and the temp plates they issued us have expired and we cannot even register our vehicle or drive it. We submitted the Ford dealership review, with less than perfect scores. A sales manager called us and tried to offer us free gas cards to change our scores to rate them perfect. Nobody in my family will EVER spend another dime at this dealership. And we will not be sending any friends there either. Another dealer will be getting our next vehicle purchases in the near future. At this point my mother is disgusted with the whole process, and would almost be happy to get her old car with over 100,00 miles on it back, and return the vehicle she got from AutoFair Ford. I feel bad for my salesperson, as he was WONDERFUL to deal with. This review is not directed towards him whatsoever, and the issues/problems we have are very much out of his control. More
I gave a 5 rating because Scott Martel was very helpful and finding me the right car that suited my interests. He also worked with me to work with my trade in to complete the deal. and finding me the right car that suited my interests. He also worked with me to work with my trade in to complete the deal. More
Scott took the time to show us a couple of cars we asked about. He didn't push us to make a quick decision. We actually were there late after closing and were able to drive home in our new car that night. about. He didn't push us to make a quick decision. We actually were there late after closing and were able to drive home in our new car that night. Scott has sold to others in my family prior to this and they have been happy working with him too. We found this out after our purchase. It was coincidental that we met Scott first that day. They had spoke well of the dealership but didn't say who they delt with because they didn't know we were shopping for a car. More