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AutoFair Ford

Manchester, NH

4.2
601 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 601 reviews

September 26, 2011

Matt Roy was great to deal with. He worked to put together a deal that had a reasonable price for our new purchase as well as the value of our trade. The dealership had a good selection of nice clean More

by belislemac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Roy, Matt Roy
Oct 10, 2011 -

AutoFair Ford responded

We appreciate you taking the time to thank Matt for his hard work. We take pride in our new and used inventory, from the selection to the quality, and we always strive to offer only the most affordable prices. We also always try to help out with trade-in values and offer as much money as possible for them. We’re glad that you had such a good experience. Sincerely, Sean Woodruff Business Development Director Autofair Ford

September 26, 2011

I was very happy to work with Scott Kling on the purchase of my second car. He was great to work with and helped me find exactly what I was looking for. More

by Julia J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Kling, Scott Kling
Oct 10, 2011 -

AutoFair Ford responded

Thanks very much for the review! Scott Kling is one of our best salespeople. This is evident by the countless positive reviews he has here on Dealer Rater and he has customers like you to thank for that. Your business is very appreciated and we look forward to working with you in the future! Sincerely, Sean Woodruff Business Development Director Autofair Ford

September 25, 2011

As soon as I walked into Autofair, I was met by Matt, who was friendly and knowledgable about exactly what I was asking for. It did not take long for him to find a car that fit my needs, at a price I was com More

by page519
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Roy, Ken Rudolph, Matt Roy
Oct 10, 2011 -

AutoFair Ford responded

This review sums up our approach to helping customers purchase vehicles, and we thank you for taking the time to write it. The most important thing is to find you a vehicle that you fall in love with, but that also meets your budget. As far as financing, this is another area where we really specialize, and I’m glad we could do it in a timely and efficient manner. We look forward to seeing you in the future for your next vehicle! Sincerely, Sean Woodruff Business Development Director Autofair Ford

September 25, 2011

I just need to know if I am suppose to know when to bring my car in or do you tell me? I want to keep the maintenance agreement up. Should I be bringing it in , in November for winter readiness? Denise GEl More

by denise333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sccott, Scott Kling
Oct 10, 2011 -

AutoFair Ford responded

Thanks for the good review! To answer your questions, the vehicle’s information center in the dash will tell you when you need servicing, oil changes, or anything else. It never hurts to prepare your vehicle for winter, whether its snow tires or filling up on windshield washer fluid. You can call our service center at (603)634-0907 if you ever have any more questions or would like more information. Sincerely, Sean Woodruff Business Development Director Autofair Ford

September 24, 2011

First, the price of the Ranger, after the rebates, was great, I got just what I wanted, color, model, options, when I ordered the truck. Second, Gus made the experience easy and I was always informed on More

by Respondent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Mayr, Gus Mayr
Oct 10, 2011 -

AutoFair Ford responded

Our staff focuses on customer satisfaction and we always go the extra mile to ensure that everybody is happy. We’re glad you liked the price of the Ranger. We want to get you the best deal possible and it’s even better that you got your favorite color, model, and options. It’s important that we stay in contact throughout the process, and we’re glad you were so happy with the service provided by Gus and our dealership. Sincerely, Sean Woodruff Business Development Director Autofair Ford

September 23, 2011

very easy! non pressure experience, very pleased with the sales process as Matt Roy guided me through it and made sure there were not any question/concerns unanswered! well done! i will continue to buy from More

by brettr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Roy, Matt Roy
Oct 10, 2011 -

AutoFair Ford responded

Thanks for the raving review! Our goal is to change the way you feel about purchasing a vehicle. Our top priority is always 100% customer satisfaction, and we’re glad you enjoyed our no-pressure approach. It’s important that all your questions are answered, and we’ll pass along the good word to Matt and the rest of the crew here at Autofair Ford. Thanks again! Sincerely, Sean Woodruff Business Development Director Autofair Ford

September 23, 2011

Gus was great to work with, very helpful and professional. He truly went "the extra mile" to be sure my experience was a good one. Sincerely, Ellen M. Roposa More

by EMarieR1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gustavo Malzoni
Oct 10, 2011 -

AutoFair Ford responded

Straight and to the point! Thank you so much for the review. This embodies our philosophy here at Autofair Ford. Be helpful, professional, and go the extra mile. We’re glad you felt we accomplished all these things because they are so important to us. We can’t wait to see you in the future. Sincerely, Sean Woodruff Business Development Director Autofair Ford

September 23, 2011

We were impressed with Scott. At the beginning of our search for a better car, we told him our budget that we could not go over. He NEVER tried to take us beyond that budget. This was very important to More

by Helen Andries
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Fling, Scott Kling
Oct 10, 2011 -

AutoFair Ford responded

When you’re in our dealership you without a doubt become the most important people here. Our focus is to listen, consult, and give you the options that work best for you. You deserve our undivided attention and it’s great to hear that you got it. Whether you’re buying new or used, you deserve the same excellent treatment and level of service. Thank you so much for your business and for the stellar review, it means so much to us. Sincerely, Sean Woodruff Business Development Director Autofair Ford

September 23, 2011

I was very impressed with Khaled. He went out of his way to make sure I was happy with my purchase. He was very knowledgeable and help me to find the right car for me. More

by paliffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khaled Haque, Khaled Haque
Oct 10, 2011 -

AutoFair Ford responded

Khaled does an amazing job at providing only the highest level of customer service to everybody he speaks to. Thank you for taking the time to write this review, it means a lot to us! We’re glad you’re happy. Don’t hesitate to call us anytime you ever need anything, we look forward to assisting you in the future. Sincerely, Sean Woodruff Business Development Director Autofair Ford

September 23, 2011

I gave this rating because I am quite dissappointed in the F350 and I ran into Scott a couple months after the sale and I had been back to the dealership a few times with problems and he dissmissed me, di More

by Brianjr99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Kling
Oct 10, 2011 -

AutoFair Ford responded

We thank you for your feedback. I have spoken to Scott and he explained to me that you are unhappy with the stiffness of the ride in the F-350. I apologize that we could not make you happy with this vehicle, as the F-350 is one of our top sellers. Scott explained that he directed you to our Service and Parts Director so that you could be taken care of as well as possible. He had no intention of “dismissing” you, and I apologize if you felt this way. We obviously believe in taking care of each and every customer, and being referred to a top level manager in our company is definitely an attempt to make sure you’re 100% satisfied. As far as the GPS, it is one of the highest rated GPS systems available in a vehicle, and we definitely convey this to our customers, so I apologize if you are not satisfied with its functionality. We tried to contact you several times after you purchased the vehicle to make sure you were happy, but we did not hear back from you. If there’s anything we can do for you in the future then let us know, we still would like to assist you with whatever you need. Sincerely, Sean Woodruff Business Development Director Autofair Ford

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