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AutoFair Ford

Manchester, NH

4.2
603 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 603 reviews

November 26, 2011

They have terrible communication. We gave them $6000.00 and we had to repeatedly call to find out what was going on with the car. After 3 days finally I called again to find out the deal feel through. I wo More

by mysunshine714
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lance, Ralph Campusano, Andrew Gosslin
Dec 12, 2011 -

AutoFair Ford responded

First of all, although brief in its content, we would like to thank the reviewer for their honesty and feedback. Next to buying a house, buying a vehicle is the second biggest purchase most people will make in their lifetimes. Therefore, it is imperative and important to us that we find vehicles that satisfy our customers in every way possible. Because getting that perfect vehicle, equipped with the right options, in the right color, and at a great price is so important, we are always open to finding a vehicle that is located at a dealership besides ours. We then bring that vehicle here so that the customer can purchase it and have exactly what he/she wants. We believe that everybody should be able to get their dream car, and it is therefore common practice for us to swap vehicles with other dealerships. Unfortunately, this sometimes leaves us at the mercy of the dealership we are getting the vehicle from. This was the situation in this instance. We tried for several days to acquire this hard-to-find vehicle so that our customer would be 100% satisfied. We spoke to the dealership that had the vehicle before we agreed on a deal, and made every attempt possible to ensure that we would absolutely be able to get the car. We took a deposit from the customer, and set out to acquire the vehicle. After much effort, for unforeseen reasons, we were ultimately unable to get it. This very rarely happens and is quite unfortunate, and we apologize for any inconvenience this may have caused. We refunded the money back to the customer and they purchased elsewhere. It is never in our or the customer’s best interest for this to happen. Again, we will always go out of our way to find someone their dream car because we want everybody to be happy. Purchasing a vehicle should be fun and stress-free, and the vehicle you purchase should be something you can be proud of for the many years that you own it. We hope that in the future, this customer gives us a chance to make up for what happened, and we look forward to the opportunity. Sincerely, Sean Woodruff Business Development Director Autofair Ford

November 04, 2011

I have bought 4 vehicles at Autofair Ford and all from Gus Mayr 1Used and 2 NewFord F150's and a New Ford Fusion. That alone should tell you that Autofair and Gus do a great job. Gus works as hard to find More

by brewdok
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Mayr, Gus Mayr
Nov 14, 2011 -

AutoFair Ford responded

Thanks for the great feedback! Gus works very hard for everybody and it really shows. Repeat customers and the loyalty you demonstrate to Autofair and Gus is greatly appreciated. We believe in the consultative approach to selling cars and this is our goal with every transaction. Thanks again for your business! Sincerely, Sean Woodruff Business Development Director Autofair Ford

November 04, 2011

Overall great experience was in amd out in a acceptable amount of time! Love the new truck! Matt and the sales Dept are very willing to work with you to get the sale done with the terms that you can agree More

by Teamperdue7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3, Matt Roy
Nov 14, 2011 -

AutoFair Ford responded

Congratulations on your purchase! We work with every customer to come to agreeable terms that fit into your budget and lifestyle. Accomplishing this in a timely and efficient manner is very important, and we’re glad that we exceeded your expectations. We look forward to seeing you in the future! Sincerely, Sean Woodruff Business Development Director Autofair Ford

October 17, 2011

Unlike some people I usually equate purchasing a vehicle with having a root canal. Something you need to do but dread the time when it must be done. It's time consuming, lot of haggling and the sales peop More

by kmc7jdc9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sewall, Tim Sewall
Nov 14, 2011 -

AutoFair Ford responded

Root canals aren’t fun! But I’m glad purchasing a car here was. A thorough explanation of the vehicle and the entire process is important to our customers, and we want to provide you with the answers to all your questions. We’ll pass along the kind words to Tim, he’ll really appreciate it! Sincerely, Sean Woodruff Business Development Director Autofair Ford

October 07, 2011

I visited AutoFair recently, the first person to greet me was Tim Sewall, who immediately struck me as a most genuine individual and eventually became the BEST car salesman I have ever dealt with. Due to som More

by 40sixn2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sewall, Tim Sewall
Oct 10, 2011 -

AutoFair Ford responded

Congratulations on your new Focus! We’re glad that we could make this a painless experience. Tim really goes above and beyond to take care of his customers and we’re glad for your positive feedback. We look forward to seeing you in the future! Sincerely, Sean Woodruff Business Development Director Autofair Ford

October 07, 2011

I bought my new truck from Autofair. When I bought it was of course dirty from being on the lot. At the time it was late at night and the Service Center didn't have time to thoroughly clean the entire t More

by romsawyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott, the MOD and some teenager who didnt give his name
Nov 14, 2011 -

AutoFair Ford responded

In response to this review, we hold our staff to very high standards and that includes our reconditioning department. Therefore, when we found out that one of our customers was not happy with the cleanliness of his new truck, we offered to re-clean the vehicle to his satisfaction, and we also offered a vehicle free of charge to drive while it was being cleaned. We apologize for the inconvenience this may have caused. It’s in our best interest to have our vehicles in top condition upon delivery, and we have several processes and quality checks to ensure that this happens. We’re always trying to improve our processes to minimize mistakes as much as possible, but when one is made and a customer is unsatisfied, we will do whatever is needed to rectify the situation. We thank you for the feedback and will continue to make every attempt to satisfy every customer. Sincerely, Sean Woodruff Business Development Director Autofair Ford

October 06, 2011

I received a flyer in the mail for labor day savings for a new car and great financing opportunities. My husband and i decided to try the ford dealership knowing that we have never owned a ford. We went as More

by gabbingsherri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Oct 10, 2011 -

AutoFair Ford responded

Thank you so much for the kind words. We realize how important it is for the entire family to take part in the decision making process! As you can see by the numerous positive reviews, Scott really does go the extra mile with all his customers. We’re glad that you enjoyed your time here so much, and all of our staff thanks you for letting us earn your business. We hope you enjoy your Fusion for many years! Sincerely, Sean Woodruff Business Development Director Autofair Ford

October 05, 2011

When I went to Autofair Ford, I went looking for a new or used vehicle didn't care as long as it had better gas mileage than what I was getting. Matt Roy aproched me in lot and asked if he could help me, tol More

by treysfnemail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Roy, Matt Roy
Oct 10, 2011 -

AutoFair Ford responded

The more vehicles you test drive the better! We want you to make an educated and informed decision when you’re purchasing a vehicle here. It’s also our job to show you around our facility and make you feel at home, and we’re glad you felt this way. We will always stay open as late as needed to accommodate the customer. We’ll pass the good word on to Matt and we look forwarding to seeing you again soon! Sincerely, Sean Woodruff Business Development Director Autofair Ford

October 03, 2011

I had a fast painless buying experience. Matt was straight forward, easy to work with, and listened to my needs and got me what I was looking for. I truly appreciated his approach and honesty. More

by ageheb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Roy, Matt Roy
Oct 10, 2011 -

AutoFair Ford responded

Painless is our goal! You review describes exactly what we aim to accomplish with every transaction. We’re glad that you’re happy, and we appreciate your business. Sincerely, Sean Woodruff Business Development Director Autofair Ford

October 01, 2011

Had an awesome experience with the dealership ... everyone we dealt with were great! Scott spent alot of time with us reviewing all of the equipment to make sure we were comfortable using it all! More

by Tracie McHugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Kling, Scott Kling
Oct 10, 2011 -

AutoFair Ford responded

It’s important that you’re completely familiar with your vehicle before you drive away in it. There‘s plenty of sophisticated technologies in the new vehicles and we want to make sure you’re as much of an expert as possible before you leave. Scott is one of our product specialists and it looks like we’re not the only one who appreciates his expertise! Thanks so much for the feedback! Sincerely, Sean Woodruff Business Development Director Autofair Ford

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