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AutoFair Ford

Manchester, NH

4.2
601 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 601 reviews

May 04, 2012

My salesperson was proffesional and courteous. He explained everything very well and worked with me to get to the bottom line I was looking for. Pleasureable experience working with a seasoned salesp More

by glssmn2u
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
May 24, 2012 -

AutoFair Ford responded

A great experience and great pricing is what we strive for. Thanks for your positive review. Feedback like this means a lot to us! Sincerely, Sean Woodruff Business Development Director Autofair Ford

April 20, 2012

First off, I would like to say that my initial Autofair experience with Mr. Sewall was not as expected. Not with him, per se, but with the car. After sorting out some minor glitches (and having a wonderful More

by bryfry62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sewall
May 24, 2012 -

AutoFair Ford responded

It sounds like you had a very unique and fun experience with us!! Tim Sewall is one of our best Sales and Leasing Consultants and he always goes the extra mile for all his customers. Congrats on the purchase and we look forward to seeing you next time you’re at the dealership! Sincerely, Sean Woodruff Business Development Director Autofair Ford

April 04, 2012

AutoFair Ford is the best dealership in town! They have the best customer service around and one of the largest inventories I’ve ever seen. I suggest checking them out it will be worth it. More

by Hminaroe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Roy
Apr 23, 2012 -

AutoFair Ford responded

We couldn’t say it any better! We try to provide every service a customer could ever want here at our dealership. Our goal is to be #1 and great feedback like this helps let us know that we’re going in the right direction! Thanks for the high praise!! Sincerely, Sean Woodruff Business Development Director Autofair Ford

April 01, 2012

I was in the market for a new vehicle, and as such, went to a number of dealerships, calls, etc. I eventually ended up at Autofair Ford, and as soon as I stepped out, Scott Kling gave us a friendly welco More

by pvaldes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Kling, Scott Kling
Apr 23, 2012 -

AutoFair Ford responded

You summed up exactly what we aim to achieve with every customer’s experience here at our dealership: finding you the right car, getting you the best deal, treating you with courtesy and respect, being upfront, explaining everything, and accomplishing all this in a timely manner. I’d call that the perfect sale! Scott is one of our best Sales Consultants and his customers love him. You can see why!! Thanks so much for your business and we look forward to seeing you again in the future! Sincerely, Sean Woodruff Business Development Director Autofair Ford

January 20, 2012

I came into the dealership only interested in one vehicle a 2007 ford edge which was in my price range and had low miles. I was created by Brad at the door who was very welcoming to me and my fiance and was More

by lmurphy11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad, Tom
Apr 23, 2012 -

AutoFair Ford responded

Thanks for the kind words!! Brad goes above and beyond with his customers and we’re glad you also felt this way. We hold our staff to a very high standard and no matter your situation, you are our top priority when you walk through our doors. Fortunately, because of the amount of banks and credit unions we use, combined with our great relationships with them, we are able to provide our customers with options and selection. Thanks for your business and we look forward to serving you in the future! Sincerely, Sean Woodruff Business Development Director Autofair Ford

December 23, 2011

Well to start with, they got me there to drive a car they didn't have. I asked 6 times when I talked to them on the phone to make sure they had the car I want in a V6 Manual transmission and she assured me More

by rsf507
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Roy
Jan 09, 2012 -

AutoFair Ford responded

First and foremost, I want to apologize for the inconvenience and frustration that this customer felt. It is never in our best interest to tell a customer that a vehicle is on our lot when it actually is not. I also want to thank this customer for the feedback. Honest, constructive criticism is essential in helping us provide the highest quality service to our customers. We are blessed with a large inventory, so in most cases we have the vehicle that somebody is inquiring about. When this is not the case, we have processes in place to ensure that the customer is aware of the vehicle’s status, whether it is not available, in transit, or still being built. It is our policy to be 100% honest in all cases, because the repercussions of doing otherwise are obviously not beneficial to us as a business or to you as our customer. There was a clerical error in this case which led our staff to believe that this vehicle was on our lot when it actually was not. This was an honest mistake; we take full responsibility for it, and it should not have happened. When this customer came in and we realized the vehicle was in fact not here, it was then our duty to provide as many options as possible: driving ours, locating the preferred model, evaluating the trade-in, and working pricing to the best of our ability on the new vehicle. We offered all the available rebates through Ford and also included our own discounts. We made every effort to satisfy this customer and put an aggressive deal together, however terms could not be met. We understand our customers have high expectations and we strive to meet them. Being one of the largest dealerships in our region, we consistently give higher values for trade-ins and higher discounts on new vehicles because we are competitive and work in volume. We take pride in our customer satisfaction, our online and offline reputation, and the effort we make to provide every customer with a great deal and a great experience. We admit, mistakes can be made and we will do everything in our power to avoid them. We will also do everything in our power to make up for them if they do happen. Doing what’s right sets us apart as a company and as a service to the community. We hope this customer finds what they’re looking for, and we look forward to having the opportunity to work with this customer in the future. Sincerely, Sean Woodruff Business Development Director Autofair Ford

December 13, 2011

If you are looking to get a great deal when getting a vehicle I would recommend Auto Fair Ford. Their customer service is definitely up to par with my standards. They get you what you want with in you More

by Beth t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/a
Apr 23, 2012 -

AutoFair Ford responded

Customer service is always our top priority and something we take great pride in. Treating you right, finding the right vehicle, and fitting it into your budget is our goal. I’m glad we accomplished all this with you and we thank you for your business. Sincerely, Sean Woodruff Business Development Director Autofair Ford

December 09, 2011

Tom, was able to get us into a fusion with not that great credit. That was totaled after only 5 months. I did not give it much hope of getting another car, but Tom worked very hard to get us into an Escape More

by Karie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Adams, Gus Marr
Apr 23, 2012 -

AutoFair Ford responded

We’re very happy that we could help you out in both situations, especially given the circumstances of the second purchase. It is our job to guide our customers and assist them through what can sometimes be very tough times in their life, and the satisfaction of solving their problems makes it all worthwhile. Tom also does an excellent job and fights hard for his customers. We can’t wait to assist you again in the future! Sincerely, Sean Woodruff Business Development Director Autofair Ford

November 26, 2011

They have terrible communication. We gave them $6000.00 and we had to repeatedly call to find out what was going on with the car. After 3 days finally I called again to find out the deal feel through. I wo More

by mysunshine714
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lance, Ralph Campusano, Andrew Gosslin
Dec 12, 2011 -

AutoFair Ford responded

First of all, although brief in its content, we would like to thank the reviewer for their honesty and feedback. Next to buying a house, buying a vehicle is the second biggest purchase most people will make in their lifetimes. Therefore, it is imperative and important to us that we find vehicles that satisfy our customers in every way possible. Because getting that perfect vehicle, equipped with the right options, in the right color, and at a great price is so important, we are always open to finding a vehicle that is located at a dealership besides ours. We then bring that vehicle here so that the customer can purchase it and have exactly what he/she wants. We believe that everybody should be able to get their dream car, and it is therefore common practice for us to swap vehicles with other dealerships. Unfortunately, this sometimes leaves us at the mercy of the dealership we are getting the vehicle from. This was the situation in this instance. We tried for several days to acquire this hard-to-find vehicle so that our customer would be 100% satisfied. We spoke to the dealership that had the vehicle before we agreed on a deal, and made every attempt possible to ensure that we would absolutely be able to get the car. We took a deposit from the customer, and set out to acquire the vehicle. After much effort, for unforeseen reasons, we were ultimately unable to get it. This very rarely happens and is quite unfortunate, and we apologize for any inconvenience this may have caused. We refunded the money back to the customer and they purchased elsewhere. It is never in our or the customer’s best interest for this to happen. Again, we will always go out of our way to find someone their dream car because we want everybody to be happy. Purchasing a vehicle should be fun and stress-free, and the vehicle you purchase should be something you can be proud of for the many years that you own it. We hope that in the future, this customer gives us a chance to make up for what happened, and we look forward to the opportunity. Sincerely, Sean Woodruff Business Development Director Autofair Ford

November 04, 2011

I have bought 4 vehicles at Autofair Ford and all from Gus Mayr 1Used and 2 NewFord F150's and a New Ford Fusion. That alone should tell you that Autofair and Gus do a great job. Gus works as hard to find More

by brewdok
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Mayr, Gus Mayr
Nov 14, 2011 -

AutoFair Ford responded

Thanks for the great feedback! Gus works very hard for everybody and it really shows. Repeat customers and the loyalty you demonstrate to Autofair and Gus is greatly appreciated. We believe in the consultative approach to selling cars and this is our goal with every transaction. Thanks again for your business! Sincerely, Sean Woodruff Business Development Director Autofair Ford

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