AutoFair Ford

Excellent customer service very polite and very helpful every one was happy thanks you Bob every one was happy thanks you Bob More

Stole from a service disabled combat wounded veteran, no honor or integrity. Warranty not honored honor or integrity. Warranty not honored More

Shannon has been my advisor since I bought my Ranger in 2019. She is always there for me to quickly answer any questions or to quickly help me with service appointments. Thank you! 2019. She is always there for me to quickly answer any questions or to quickly help me with service appointments. Thank you! More

Had new tires put on my 2017 F150, and they trashed my rims. The rims were almost flawless, and I made the mistake of not taking pics of them before they did the work. Now, they say it is normal wear and rims. The rims were almost flawless, and I made the mistake of not taking pics of them before they did the work. Now, they say it is normal wear and tear, and they did not damage them. Basically they called me a liar without saying the word! Will never use any AutoFair dealership again! If you use them, take pictures before they do services so you do not get screwed over! More

always able to take me quickly and drive me to work and pick me up very pleasant experience. pick me up very pleasant experience. More

Excellent experience from start to finish. Mackenzie & Tom were knowledgeable and professional. Very happy with our vehicle. Mackenzie & Tom were knowledgeable and professional. Very happy with our vehicle. More

I purchased my last two trucks from AutoFair and the experience was OK - however, after bringing vehicles back for service I have been facing nightmares. About a month ago, I brought my vehicle for wa experience was OK - however, after bringing vehicles back for service I have been facing nightmares. About a month ago, I brought my vehicle for warranty work - which was not even fully fixed. At that visit, the Cashier was rude, ignored me, and attempted to double charge me for prior work. I gave an honest review on the survey from Ford. After doing this, I got calls from the dealer attempting to make it right, and begging for me to edit my survey to 5 stars. Well, today, I brought my vehicle in after getting off a midnight shift as a first responder. I was told this would be a quick diagnosis of the problem that was not fully fixed - they had mentioned the survey many times, but never told me they wouldn't look at the truck or honor the appointment I had until AFTER I updated my review to all 5 stars. I sat in the waiting room for over 3 hours waiting for this diagnosis to be completed before they mentioned they were "just waiting on the survey" which was lost in my email. After they told me that they hadn't even looked at the truck, I filled out the survey with more HONEST feedback, and decided to leave. Jerome called me and bullied me into trying to change the review, trying to guilt me into changing it by explaining how they provided the basic service which they are supposed to preform. On my way home, I called another dealer who was appalled by this, scheduled an appointment without any of the hassles I've had with AutoFair, and was much friendlier. I also called Ford directly and they said that the behavior from the dealer was "sleazy" and extremely concerning with how they are treating the surveys. This was the final straw for me. I am extremely frustrated at the total lack of respect for my time and having wasted over three hours of my day in their waiting room for the truck to sit and not even be looked at. More

Service is great. Fast and efficient. Eveyone is friendly helpful especially for when i pull in becase of low tire pressure.. Fast and efficient. Eveyone is friendly helpful especially for when i pull in becase of low tire pressure.. More

Had break problems and this should of been caught before I bought the car....and extended warranty is useless..This cost me 1200 to fix after only 6mths of having car and driving about 3000 miles....This sh I bought the car....and extended warranty is useless..This cost me 1200 to fix after only 6mths of having car and driving about 3000 miles....This should of been caught at the inspection done by you guys More

You must have a license plate reader in the Service Department, because every time I drive in, I am greeted by name. VERY SHARP! All of the repairs needed were explained thoroughly. VERY PROFESSIONA Department, because every time I drive in, I am greeted by name. VERY SHARP! All of the repairs needed were explained thoroughly. VERY PROFESSIONAL! I trust my car (and wallet) with Mike and Jerome et al. GREAT EXPERIENCE! More