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AutoFair Ford

Manchester, NH

4.2
603 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 603 reviews

November 03, 2012

I went to Autofair Ford not expecting to be able to purchase a car. I was able to drive away with a brand new 2013 Ford Focus thank to the sales representative Scott Kling. He was extremely knowledgeab More

by RachaelTaylor82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Kling
October 26, 2012

Buyers beware. The only interest Autofair has is their own. Did you know not all dealers use the optional "Dealer added information"? It's the smaller sticker next to the large window sticker, A More

by consumer alert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Alvarodo, Gil Martinez, Dave, George Psigouis, Sara Cadden
Oct 29, 2012 -

AutoFair Ford responded

There is no better testament to your business than direct feedback from your customers. As you'll see in the countless other reviews listed here, our customers (and absolutely not "AutoFair employees", as the reviewer claims) are so satisfied with their purchases that they make it a point to fill these forums with their positive experiences. All forms of feedback and criticism are important and taken seriously. Because we want every customer who purchases a vehicle to be 100% satisfied, we have done literally everything in our power to help this customer out. Unfortunately, what we have here is a case of buyer's remorse and a person who has decided to take out these frustrations on us, despite our countless attempts to rectify the situation. In regards to the "Dealer Added Information" sticker, this is actually known as a "Consumer Information Label" and is used by dealers to disclose to the consumer anything added to a new vehicle. We use this sticker to list any accessories we've installed, to further explain the fuel economy information, and to explain our complimentary Gold Rewards Program. Our Rewards Program is absolutely not "already included" in any new Ford vehicle purchase. It is complimentary with every new or pre-owned vehicle purchase at an AutoFair location. This program gets you 5-7% cash back on every service and parts purchase, special reimbursement benefits for travel interruption, emergency road service, towing, key lock-out, insurance deductibles, and much more. As far as taking delivery of a newly purchased vehicle, we make every possible attempt to allow a customer to take delivery of their vehicle the day they purchase it (after all, who wants to pay for a vehicle that they aren't driving). This is for the benefit of the consumer. Remember, our goal is always to make your purchase as easy, painless, and enjoyable as possible, and to do everything we can to ensure your 100% satisfaction. We do not "hold trades hostage" or ever force a customer to sign ANYTHING. The tactics described in this review do not describe a dealership with our beliefs. We believe in the community. We believe that if you put the customer first, then you will reap the rewards. This is why giving back to the community is a part of our business plan. This is why every holiday season we donate a portion of the proceeds of every vehicle sold to the NH Food Bank. This is why we give a free car to a lucky student every year with the Make the Grade Program, and also participate in the Making Strides Against Breast Cancer Fundraising Walk. We care about every individual, whether they choose our dealership or not, and we will continue to do our part. The continuous effort by our company and every one of our staff members to not only meet, but exceed the expectations of our customers is what separates us as a business and defines us as an organization. Sincerely, Sean Woodruff – Business Development Director – AutoFair Ford

October 21, 2012

I went to Auto Fair Ford looking for a new Mustang. They didn't have the one I was looking for in stock so the salesman I was talking to told me they could order one and have it in about 9 weeks. I placed More

by arthur.clancy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kendrick Hollie
October 15, 2012

Just wanted to give a shout out to Khaled Haque. My wife and I were in the mood to look at new cars on a Saturday so we went to Autofair Ford. We were not going to buy that day but guess what. We did. We bo More

by Jonathan.e.merrill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khaled Haque
October 03, 2012

MY experience with Autofair Ford was excellent. No pressure. They put me in the truck that best suited me. Scott King was excellent, very knowledgeable. More

by rickclement
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Kling
September 29, 2012

Arrived in manchester following 2 1/2 hour trip from my home....wanted to purchase a new vehicle and had other appointments in southern n h. therefore , time was a factor.....in the end, justin, my sales More

by bernard choquette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
justin jarek
September 26, 2012

I received wonderful service he was fantastic...i would definitely recommend Scott to any of my friends or family that would be interested in finding s new or used vehicle More

by angela.swist.5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Kling
September 19, 2012

My husband and I went in last weekend to just test drive a few cars and of course, we went home with a brand new Ford Edge! Joe Ouellette, our salesman, made the entire experience SO easy and painless! Even More

by AlJoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Oullette
September 05, 2012

I was looking on the Web, checking out the new vehicles (mainly Trucks). I had a 2007 Avalanche and loved it. It had 83,000 miles but still in excellent condition. I thought it would be a good time to b More

by r.jennings62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Also, Amanda, Adel, and Tom, Khaled Haque
September 05, 2012

These gentlemen were very professional but friendly. They knew their product and were able to reach a good price with my trade ins. THey were also very good with all of the paperwork and the insurance issue' More

by walt n
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Kling, Gus Mayr
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