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AutoFair Ford

Manchester, NH

4.2
603 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 603 reviews

February 21, 2013

Phil was a fantastic sales person. All I had to do was tell him what features I was looking for and the first car he brought me to was great. He was also informative and knew the answers to all my questio More

by SteveYao224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 23, 2013 -

AutoFair Ford responded

Thank you for your business! Phil is one of our best. He sets the bar for all our salespeople with his outstanding product knowledge and pleasant demeanor. He'll be ready for you next time you're in the market! Thanks again. Sincerely, Sean Woodruff Business Development Director Autofair Ford

February 13, 2013

Made appointment for a test drive was told car would be sitting out front waiting for me and while I was on test drive someone would appraise my vehicle to expedite my visit. When I arrived the vehicle was More

by rhoegen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Roy
Feb 26, 2013 -

AutoFair Ford responded

Thank you for your feedback here on Dealer Rater. It’s important to learn from our mistakes and improve from feedback both positive and negative. All customers, especially ones who call into our dealership to set an appointment, are met with the highest level of customer service we can provide. This includes starting and pulling up any vehicles of interest, having an informed manager ready and waiting, having all the necessary information and paperwork arranged, and taking any other appropriate steps to prepare for the appointment. This is done to ensure you a quick, yet thorough and informative visit to our dealership. That being said, we can get very busy on weekends and sale days and always plan accordingly, however we do make mistakes. Although being busy in no way excuses our lack of preparation, we hope that during the few times this happens, our customers realize that their best intentions are always our #1 priority. We will always strive to cater to your needs and provide you with a timely and effective visit to our dealership; it wouldn't be beneficial to do otherwise. We hope that this customer also realizes a few things: firstly, that we do have our customer’s best interests at heart 100% of the time, secondly, that we do make mistakes, and thirdly, that we will always learn from these mistakes to better our business and further improve the satisfaction of every customer that walks through our doors. This dedication is what separates us from our competitors. In the end, this customer did not enjoy his/her experience at our dealership. We have reached out to the customer in an attempt to rectify the situation, but when trying to earn another opportunity, were met with resistance. This situation is not typical, and we know that if given another chance, we could forever change this customer’s opinion of our dealership and how we treat our customers. Maybe then we’d see a review that more closely resembles all the praise and acclaim that fill this forum. Sincerely, Sean Woodruff Business Development Director Autofair Ford

January 24, 2013

When I arrived at Autofair Ford I was set on looking at their inventory of used Ford Fusion sel awd. I was greeted and asked what I wanted and unfortunately they did not have what I wanted in stock. I woul More

by amy48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 19, 2013

We had a great experience at Autofair Ford. Our salesman, Chuck, knew everything about the Focus and was able to answer all our questions. They beat the price quotes that we had from a couple of different de More

by jonathan.paynter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Hoegen
January 17, 2013

Please avoid autofair ford. They practice deceptive tactics. I received an excellent quote for a 2013 Ford Focus Black on Black Std Transmission from an Autofair competitor. Since Autofair was from t More

by RichC999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Gosling
January 17, 2013

I was looking to buy a used car. I shopped around for a while with no success. So I stopped in here. I asked if they had what I was looking for, and unfortunately, they didn't. My review isn't negative bas More

by tol328
Customer Service
Friendliness
Price
Recommend Dealer
No
December 29, 2012

Chuck Hoegen was very understanding and did his job Chuck Hoegen was very understanding and did his job successfully and got me into my new Ford fusion :) highly recommend this dealership and the deale More

by DeannaD1229
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Hoegen, Chuck Hoegen
December 16, 2012

As you drive into AutoFair Ford it has a nice appearance. The cars are on display perfect, but the showroom was under some minor construction. We arrived at 8pm and spoke with Mr. Nick Box (salesman) about a More

by italianmp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Box
December 02, 2012

Jesse was kind and polite. He was not pushy. I found the experience to be acceptable and will return. I was looking for a car for no more than $2000.00 Jesse did his best to try to find one. More

by tanddlewis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Kiley
November 28, 2012

Great experience and fair deal. This is the third new vehicle purchased at AutoFair Ford and we will come back to Scott Kling for the next new or used vehicle. More

by fraserdogz
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Kling
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