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AutoFair Ford

Manchester, NH

4.2
603 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 603 reviews

June 20, 2013

Keith is great! He was extremely helpful in showing me all the options and what a Ford Focus has to offer. I had a great experience with Keith. He has been there when I have had questions or needed assist More

by Sutherby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 25, 2013 -

AutoFair Ford responded

Because vehicles are full of so many new technologies and advanced features these days, it's extremely important that we take the time to go over each and every option with you. Knowledge is power! We're glad you love the car so much too. We'll see you soon! Sincerely, Sean Woodruff Business Development Director Autofair Ford https://www.facebook.com/AutoFairFordNH

June 01, 2013

issue was rectified between ourselves and Auto Fair, and we were able to meet the original terms stipulated..thanks again for working on our issue! More

by ourana1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
amy
Jun 11, 2013 -

AutoFair Ford responded

We're very glad that we could fix everything! We always say that our top priority is the satisfaction of every customer, and that if there are ever any issues we will always do everything in our power to rectify them. However, it’s even better to see a clear example of that on here, where one of our customers posts positive feedback that is the direct result of us working hard to solve a problem. Everybody makes mistakes, but what gets a business to the next level is the dedication to this belief. Thanks so much for the feedback! Sincerely, Sean Woodruff Business Development Director Autofair Ford

May 29, 2013

Keith is excellent with Customer Service. He did an awesome job for us in finding and helping us purchase a car we wanted. He had excellent product knowledge and could jump to Plan B when needed. He a More

by Debbybenoir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 30, 2013 -

AutoFair Ford responded

We live and breathe customer service here! Keith really does do an excellent job and the countless glowing reviews he has on here is direct evidence of that. Thanks so much for your business! It means a lot. Sincerely, Sean Woodruff Business Development Director Autofair Ford

May 25, 2013

After seeing the wonderful service my mother received when she purchased her 2013 Ford Escape, I knew I wanted to have the same experience and Keith did not disappoint! We arrived early and he came out More

by TaraLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 27, 2013 -

AutoFair Ford responded

As you can see by all of the positive reviews on this forum, Keith is one of our brightest and hard-working employees here at Autofair Ford. The satisfaction and service that he provides to every customer is unsurpassed in the automotive industry, and we're glad you felt the same way. We can't wait to see you here again! Thanks for the kind feedback! Sincerely, Sean Woodruff Business Development Director Autofair Ford

April 30, 2013

I can't even put into words how awful of a car buying experience I had at AutoFair Ford.  I was told when my car was available for pick up, the car would be washed and ready to go.  I gave them a 45 minu More

by ld729
Customer Service
Quality Of Work
Recommend Dealer
No
May 27, 2013 -

AutoFair Ford responded

Feedback like this allows us to better improve our business, however, this review was written before we took care of and resolved the issues stated. As hard as we try to be perfect in every transaction, sometimes mistakes are made. However, as a business that puts its customers first, it’s important that we resolve these mistakes when they do happen. In this instance, we overnighted a title form to the customer so she could register her vehicle in Massachusetts. However, either we, or UPS, messed up a number on the address, and the title was delivered to the wrong house. Once we found this out, we immediately sent an employee to the out-of-state location to find and retrieve the package. After a couple hours of investigating and talking to neighbors, we retrieved the package and brought it directly to the customer at work. We did everything we possibly could to alleviate the stress caused by this situation. Because we understood how frustrated she was and because of how important it is that EVERY customer is 100% satisfied, we then sent her a VISA gift card for the hassle. This customer was clearly frustrated when she wrote this review, but as you can see, we will go above and beyond to ensure your complete satisfaction, and we hope that an update of this review by the customer will confirm just that. Sincerely, Sean Woodruff Business Development Director Autofair Ford

April 26, 2013

Phil was great to work with. This is my 4th vehicle from u guys and I have always been happy. I look forward to working with Phil again. More

by nanaaurora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 23, 2013 -

AutoFair Ford responded

Thank you so much for your feedback! Phil is amazing and we're glad you agree. We look forward to seeing you for your 5th vehicle, and also every one after that! Thanks again for your return business. Sincerely, Sean Woodruff Business Development Director Autofair Ford

April 05, 2013

Everything went well. I am very happy with how the entire experience went. I know I i will be back to purchase from Autofair Ford again. Thanks Steve Brady More

by Steve B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendrick Hollie, Sean Woodruff, Matt Roy, Khaled Haque, Tim Sewall
May 24, 2013 -

AutoFair Ford responded

Thanks for the feedback! We're glad your overall experience was satisfactory. We hope to see you around the dealership soon! Sincerely, Sean Woodruff Business Development Director Autofair Ford

April 03, 2013

Wade was very personable and knowledgeable. He definitely knew how to sell me a car. All in all I got a good deal. I had 2 issues with the car after I took delivery, but they were handled quickly and profess More

by imurphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade
May 23, 2013 -

AutoFair Ford responded

Thanks for your feedback here. We're glad you were overall very satisfied with your purchase, despite having to come back to see us. It says a lot that you were still so satisfied that you wrote about us on here. Insights like yours allow us to better our business and we thank you for that. We can't wait to see you again! Sincerely, Sean Woodruff Business Development Director Autofair Ford

March 23, 2013

Mike Price was very friendly and worked with me on the vehicle that I selected and work with me on the price I had in mind when I come to autofair.I was so pleased with the outcome that I told a co- worke More

by Passnw
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Price
May 23, 2013 -

AutoFair Ford responded

Mike Price consistently goes above and beyond for his customers and his honest, friendly approach is what we strive for in all our salespeople. We love that customers drive from all over New England to take advantage of our volume pricing and outstanding customer service. Thanks for the kind words! Sincerely, Sean Woodruff Business Development Director Autofair Ford

February 21, 2013

I came into auto fair on a recommendation from a friend and after a terrible experience at Best ford in Nashua. Phil was professional, knew his business and knew how to explain everything I needed to know More

by Bill52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 23, 2013 -

AutoFair Ford responded

Many customers have had that same wish! We take pride in providing one of the purchasing experiences you can have at any business, not just a car dealership. Professionalism and honesty are the ideals we preach, and we love when our customers recognize our efforts. Thank you so much! Sincerely, Sean Woodruff Business Development Director Autofair Ford

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