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AutoFair Ford

Manchester, NH

4.2
601 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 601 reviews

September 09, 2013

I had stopped by just to see what inventory was available for the type of F150 I was interested in buying. Mat Lahey spent a few hours showing me what was available and then patiently searched area dealers f More

by vzulkowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mat Lahey, Khaled Haque, Steve Glassman, Chuck Hoegen
August 30, 2013

I went to AutoFair Ford just to look for a new car, as I was moving in a month. I had no expectations of walking out with a brand new car, but Tim Sewall and the great people there took care of me from ste More

by bigstu712
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sewall
August 30, 2013

Scott was great. He didnt force a sale down my throat and seemed to work hard to great me the best price on my new truck More

by Dougis24
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kling
August 27, 2013

It was a fantastic expeirence as a first time buyer. I can't wait to go again to trade in my Fiesta someday. Everyone was very friendly and my saler was very down to earth. I just hope that I get to go wh More

by JessicaElliott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendra Verrington
August 27, 2013

The engine light came on in my Escape. I called Leo in service. His first question was "how is the car running?" When I said fine and no problems, he proceeded to tell me what the problem could be and ho More

by Nupper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo St. Onge
August 24, 2013

We couldn't have been more pleased working with AutoFair Ford. We started on the internet with Lynda Mathieu who set us up with a female sales person, our request, she chose Kendra Verrington who t More

by Heine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendra Verrington, David Pento, Lynda Mathieu, Tom (in finance), Chuck Hoegen
August 23, 2013

Alex was very attentive to every detail that I was looking for in a vehicle. It was a very long 6 hour process shopping for my new truck, and this particular salesmen did an excellent job of making me More

by meag_clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Therrien, Steve Glassman
August 23, 2013

This was a second purchase from Auto Fair Ford for our family, both with Keith. His professionalism and personality made our time there pleasant with both purchases. Keith was very thorough with paper w More

by chaseme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 13, 2013

Let me start by saying, this was not a smooth experience. Keith and Kendra as sales personnel were great and highly recommended. Not pushy, answered any and all questions I had and were a pleasure to spend More

by Chasetwins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo, Kendra,Alex, Steve Glassman
July 31, 2013

I contacted this dealer via the Internet to request info on a new car lease/purchase. Lynda, their Internet sales rep connected with me both via email/phone. I made an appt with Lynda to meet with her on a More

by savyguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lynda, Tim Sewall
Aug 14, 2013 -

AutoFair Ford responded

Thank you for the review of your experience at our dealership. We take all criticism very seriously and always use it as an opportunity to improve our business. To ensure an informative, thorough, and timely experience here, Adel is one of the managers that we have every customer ask for upon their arrival. Whenever a customer is in our showroom, our attention is focused solely on them. We make sure they have all the information needed to make the best decision possible, which includes presenting a breakdown of the trade value, price of the vehicle, monthly payments, and more. Our goal is to help you get into a vehicle, which means you need to be happy with the numbers. In today’s world, it is entirely counter-productive to over-inflate numbers or give unrealistic values. This does not make a dealership successful. Specifically, the payments that we present are based on an aggressive price, a very competitive trade value, and the best rate available based on your credit. We will never, in any case, present numbers that aren't based on these factors. We understand that sometimes a payment might be more than expected, but we will always do everything in our power to reduce it as much as possible so that it fits into your budget. Again, we want you to be happy with the numbers so that you feel comfortable purchasing the vehicle. When trying to reach out to this customer in an attempt to fix this situation, we were met with resistance. Hopefully this customer will give us another opportunity to find the right vehicle, fit it into their budget, and make this the best purchasing experience they've ever had. That is the satisfaction that we strive for, the reason we come to work every day, and the reason it’s so important to us that we set our standards so high. Sincerely, Sean Woodruff Business Development Director Autofair Ford

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