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AutoFair Ford
Manchester, NH
601 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 601 reviews
October 21, 2013
Derek was amazing! He was super friendly, gave us some good advice, and NEVER pressured us. On Thurs morning, we came in to see Derek and he helped us find a Fusion with options we wanted. I told Derek I good advice, and NEVER pressured us. On Thurs morning, we came in to see Derek and he helped us find a Fusion with options we wanted. I told Derek I work far away and really hoped to have the car for Friday since I was really uneasy driving my other car with a ball bearing that needed to be fixed. He said since the car was out of state, he would do his best. We went home and waited. It was getting toward the end of the day and we hadn't heard anything, so I assumed it wasn't going to happen. Then, Derek called and said he had the car, it was in getting cleaned up and to come down in about a half hour. He drove almost an hour, each way, to get our car, so I could drive safely to work the next morning! In my eyes, Derek is a rock star!! More
by nmtGurl
October 19, 2013
My parents went in the week before and traded in their old car and got a 2010 Nissan Rogue and came back saying their experience was awesome and that maybe it was time to trade in my beaten up Explorer. W old car and got a 2010 Nissan Rogue and came back saying their experience was awesome and that maybe it was time to trade in my beaten up Explorer. We went up on a morning off, I had researched a 2012 Toyota Yaris on their site the night before praying I could come home with it and wound up coming home with a 2014 Ford Focus that I absolutely fell in love with. Phil was amazing and did everything he could to help me while training a very lovely new lady as well. He remained focused and was goal oriented on getting me that new car and he did. Steve was very upfront and very friendly with a great sense of humor. He handled us quickly and didn't confuse us one bit (which I was kind of expecting!) I would definitely recommend this crew to a friend, and I actually already have! Very Happy Customer! More
by EmilyMarascio
Employees Worked With
Steve Glassman, Judith Routhier
October 06, 2013
Sead is a great salesmen.. he was very helpful he answered all my questions, he was very polite, he was not pushy at all. I love my new car. I want to thank Sead and autofair ford for their service answered all my questions, he was very polite, he was not pushy at all. I love my new car. I want to thank Sead and autofair ford for their service to me and my family. More
by Maryj10
October 05, 2013
The Finance Manager gave us numerous options regarding the financing of the vehicle. He is confident, sincere, professional and outgoing which is nice to deal with instead of a stuffy person. He knows hi the financing of the vehicle. He is confident, sincere, professional and outgoing which is nice to deal with instead of a stuffy person. He knows his numbers and won't take advantage of you. More
by bb2cool
Employees Worked With
Tommy Adams, Tom Adams
October 04, 2013
I had a great experience purchasing a new truck from AUTOFAIR FORD. I would recommend this dealership to anyone who is looking to purchase a vehicle. The sales team was very good and I would purchase AUTOFAIR FORD. I would recommend this dealership to anyone who is looking to purchase a vehicle. The sales team was very good and I would purchase a new car or truck there again. I have had some interaction with the service department their also, and they have been nothing but professional. More
by DavisUlricson
Employees Worked With
Justin Pettigrew, Chuck Hoegen, Adel Mohammed
October 03, 2013
I had gone to Toyota in Bow NH because my husband wanted a Toyota truck. The sale person there didn't let me test drive the truck I was looking at, she went over their sales pitch, which was what on the tru a Toyota truck. The sale person there didn't let me test drive the truck I was looking at, she went over their sales pitch, which was what on the truck is what you pay. Didn't seem like she even wanted to sale me anything. I then went to AutoFair, where Alex came up to me and asked if he could help me with anything. I told Alex that I am his worst nightmare.( I wasn't sure what I wanted or if you would have what I was looking for) I told Alex I needed something that can tow a trailer with two snowmobiles. Alex took the time to find out what the Edge could tow. Then took me out for a test drive. Alex went over the number with me. I didn't want to do anything till I talk with my husband. Alex let me bring the Edge to where my husband work. I personal love fords but I was sent out for a Toyota. I have you know my husband drove the Edge home and I haven't got to drive it yet. Thank you Alex I think that all of you at AutoFair are very helpful, work has a team. It is very nice to see a place where everyone is friendly and goes out of their way to help you. More
by lcaisse
Employees Worked With
Alex Therrien, Alex Therrien
October 01, 2013
Autofair Ford Was Nice Enough to Talk About The Issues That I Had And Shaun Woodruff Was Not Only Very Nice But Was Very Helpful Thank You Auto Fair Ford........... That I Had And Shaun Woodruff Was Not Only Very Nice But Was Very Helpful Thank You Auto Fair Ford........... More
by bradpitbull
Employees Worked With
Steve Glassman
September 21, 2013
What a pleasure my visit to the dealership was! I received exceptional service from the moment that Russ initially showed me my entire vehicle to the moment that Adel assisted in putting together the received exceptional service from the moment that Russ initially showed me my entire vehicle to the moment that Adel assisted in putting together the entire deal. My needs were listened to and met even more than I could have hoped for. I received amazing customer service with this transaction and If you are looking for great customer service and want to get what you are looking for then I would highly recommend both Russ in sales and Adel the Sales Manager, you will not be disappointed in the service that you will receive. I am an Auto Fair customer for life because of the service! More
by lspitz1111
Employees Worked With
Russell Ouelette Adel Mohammed, Adel Mohammed
September 17, 2013
I visited AutoFair Ford when I saw that it already had great reviews for friendliness and customer service. Upon meeting Russ Ouellette, I immediately found that the reviews rang true. Russ did a great jo great reviews for friendliness and customer service. Upon meeting Russ Ouellette, I immediately found that the reviews rang true. Russ did a great job at putting the customer first. He helped me not only find the car that was the right fit for me, but also, after some negotiation, got me down to an affordable price for my new vehicle. He took an interest to more than just the purchase and it was great to talk to someone who wanted to help me find the right car for me. I would recommend AutoFair Ford to anyone who is looking for a dealership that will put your needs ahead of their own. Thank you AutoFair for a great experience. More
by ashannon13
Employees Worked With
Russ Ouellette, Chuck Hoegen
September 10, 2013
I called for a specific Ford truck online for sale. Julie said it was for sale and in stock. I drove 1-1/2 hour to see and then they said it was not available. I told them Julie said it was...then the Salesm said it was for sale and in stock. I drove 1-1/2 hour to see and then they said it was not available. I told them Julie said it was...then the Salesman Russ said its sold. I went home the next day called on the same truck two different times of the day to get different people and they said it was still for sale and available. I told them that it was still online for sale and they are lying. This is known in sales as a bait and switch. They get you to come in for one vehicle and sell you something more expensive. Yes, they are super friendly there and their service is great, but the bottom line is "buyer beware" . I did buy a Ford Lariat and was happy with it until the 4wd did not work. I dumped the truck and purchased a Mercury Mariner from my Local Ford Dealer. The business manager from Autofair contacted me and informed me of their" computer glitch" and apologized for the problem. He also assisted me in expediting my vehicle warranty refund and gap insurance that normally would have taken six weeks to get. (Thanks to Sean Woodruff) .The bottom line is try your LOCAL Ford dealer first! Claremont Ford in Claremont NH has a no pressure sales team that works with you for the car you want. They are honest and their staff is great. If you buy from AutoFair Ford make sure you test EVERYTHING before you leave the lot especially the 4WD! More
by thayer555
Employees Worked With
Russ
