AutoFair Ford

I called for a specific Ford truck online for sale. Julie said it was for sale and in stock. I drove 1-1/2 hour to see and then they said it was not available. I told them Julie said it was...then the Salesm said it was for sale and in stock. I drove 1-1/2 hour to see and then they said it was not available. I told them Julie said it was...then the Salesman Russ said its sold. I went home the next day called on the same truck two different times of the day to get different people and they said it was still for sale and available. I told them that it was still online for sale and they are lying. This is known in sales as a bait and switch. They get you to come in for one vehicle and sell you something more expensive. Yes, they are super friendly there and their service is great, but the bottom line is "buyer beware" . I did buy a Ford Lariat and was happy with it until the 4wd did not work. I dumped the truck and purchased a Mercury Mariner from my Local Ford Dealer. The business manager from Autofair contacted me and informed me of their" computer glitch" and apologized for the problem. He also assisted me in expediting my vehicle warranty refund and gap insurance that normally would have taken six weeks to get. (Thanks to Sean Woodruff) .The bottom line is try your LOCAL Ford dealer first! Claremont Ford in Claremont NH has a no pressure sales team that works with you for the car you want. They are honest and their staff is great. If you buy from AutoFair Ford make sure you test EVERYTHING before you leave the lot especially the 4WD! More

I had stopped by just to see what inventory was available for the type of F150 I was interested in buying. Mat Lahey spent a few hours showing me what was available and then patiently searched area dealers f for the type of F150 I was interested in buying. Mat Lahey spent a few hours showing me what was available and then patiently searched area dealers for my F150. After some give-and-take negotiation I struck a deal and made my purchase. I am now driving a 2013 F150 equipped with the options I wanted. Overall, I enjoyed the buying experience and would recommend AutoFair Ford to my friends. I have had very positive customer service experience at AutoFair Honda. I anticipate the same level of service for my new Ford F150. More

I went to AutoFair Ford just to look for a new car, as I was moving in a month. I had no expectations of walking out with a brand new car, but Tim Sewall and the great people there took care of me from ste was moving in a month. I had no expectations of walking out with a brand new car, but Tim Sewall and the great people there took care of me from step 1 into the dealership. I have and will continue to recommend AutoFair Ford as a place for people in the market for new vehicles to check out. More

Scott was great. He didnt force a sale down my throat and seemed to work hard to great me the best price on my new truck seemed to work hard to great me the best price on my new truck More

It was a fantastic expeirence as a first time buyer. I can't wait to go again to trade in my Fiesta someday. Everyone was very friendly and my saler was very down to earth. I just hope that I get to go wh can't wait to go again to trade in my Fiesta someday. Everyone was very friendly and my saler was very down to earth. I just hope that I get to go when my mom gets her new car soon. More

The engine light came on in my Escape. I called Leo in service. His first question was "how is the car running?" When I said fine and no problems, he proceeded to tell me what the problem could be and ho service. His first question was "how is the car running?" When I said fine and no problems, he proceeded to tell me what the problem could be and how to fix it. I did exactly as he told me-and to be honest I was a little skeptical! But, just as Leo said the problem was fixed without having to go to the dealership. Thank you, Leo! This type of service and commitment to your customers is why I will keep coming back to AutoFair Ford for continued service and when I am in the market for a new car the only place I will shop! Our family has had ford cars for as long as I can remember and because of people like Leo it will continue to be the tradition for us! More

We couldn't have been more pleased working with AutoFair Ford. We started on the internet with Lynda Mathieu who set us up with a female sales person, our request, she chose Kendra Verrington who t AutoFair Ford. We started on the internet with Lynda Mathieu who set us up with a female sales person, our request, she chose Kendra Verrington who turned out to be terrific, Chuck Hoegen, also terrific, helped us to obtain a price that we could be comfortable with and Tom in finance brought everything together for us. We want to emphasize that everyone that we had contact with at AutoFair Ford was very professional and friendly, even the people that greeted us and informed Kendra that we had arrived. The professionalism at AutoFair Ford is probably unmatched in the industry. More

Alex was very attentive to every detail that I was looking for in a vehicle. It was a very long 6 hour process shopping for my new truck, and this particular salesmen did an excellent job of making me looking for in a vehicle. It was a very long 6 hour process shopping for my new truck, and this particular salesmen did an excellent job of making me and my family comfortable the entire time. More

This was a second purchase from Auto Fair Ford for our family, both with Keith. His professionalism and personality made our time there pleasant with both purchases. Keith was very thorough with paper w family, both with Keith. His professionalism and personality made our time there pleasant with both purchases. Keith was very thorough with paper work and the details of the cars we looked at. He took the time to help us compare different options as well as tried to get us the best deal and all rebates available to us. Very attentive to us and our needs. In the market for a new car..request Keith Thibedeau...you will not be disappointed! More

Let me start by saying, this was not a smooth experience. Keith and Kendra as sales personnel were great and highly recommended. Not pushy, answered any and all questions I had and were a pleasure to spend Keith and Kendra as sales personnel were great and highly recommended. Not pushy, answered any and all questions I had and were a pleasure to spend the day with. I had some issues with registration due to paper work, so I recommend if you are registering in MA to ensure you have exactly what is needed and all forms are completed correctly before leaving the dealership. The issues I had were corrected immediately and were even hand delivered to me in MA the same day. Frustrating, but no big deal. I recommend everything about this dealership except the service department! I am not going to go into detail, but if you are buying a used vehicle...thoroughly check your new car and maybe even have your own garage inspect it thoroughly. If you do have service work done here, inspect the issues you needed fixed prior to leaving the dealership. So I had some headaches - Management went above and beyond to make it right. I was impressed with the professionalism and dedication Alex had when he was presented with the problems. So much so, my husband is considering purchasing a new car from them. (avoiding the service department of course) I have made my recommendations to management as to things that do need improvement and I hope they follow through so that the next person does not have the inconveniences I had. If it had not been for Alex and Sean Woodruff, this review would of been a lot different! More