AutoFair Ford

I approached AutoFair Ford on recommendation from a co-worker after dealing with a few other dealerships that seemed only interested in what's easiest and best for them. I had a situation that required co-worker after dealing with a few other dealerships that seemed only interested in what's easiest and best for them. I had a situation that required some finesse and someone to look into my situation and understand it rather than just run a credit report and look at the number. Not only did they accommodate me, they built and designed a better deal than I ever thought I could get. I approached the dealership online and Julie helped get the ball rolling.. She had everything waiting for me then Todd Heasley my sales consultant spent time with me (it was late evening and 21 degrees out).. He didn't rush me a bit, gave me the facts and let me decide. After which Tom Adams in Finance worked his magic. This was an outstanding experience!! I've lived all over the world and bought cars in almost every place and this was by far the best experience I had, and I'm back in a FORD!! More

Dennis Matteau let me sit for 31/2 hours until I finally went out to check. He was busy with a technician telling him he would not do a repair for the hours allowed. He initially told me that my car was out went out to check. He was busy with a technician telling him he would not do a repair for the hours allowed. He initially told me that my car was out on a test drive and then he changed his story and said it was in the garage. He then got on the phone and ignored me. Finally the manager Jeff Scarinza approched me ( after 20 minutes more) and asked if I had been helped. I advised no. He checked on the car as I told him I couldn't wait any longer indefinitly. He brought the car out and said they cleared the codes. The car set the same codes before I left their driveway. Its clear to me that the car wasn't looked at until they cleared the codes and they just let me sit there for hours. When Dennis called after I left to appologize I advised that they had the car twice already over the last 5 days and the problem wasn't fixed. And bringing it again for a third shot seemed stupid to me as I am finished being abused as a customer. I also sugested his poor handling of the service from start to finish was horrible and perhaps he's in the wrong line of work. He could not recomend any other Ford garages in the area that may do a better job. Rest assured I will find one. More

first went there back in Aug, bought a Used 2007 Hyundai accent, was great, they really helped me get what was needed, so Now I went back to buy my New 2014 Ford Fiesta SE, worked greatly with me, helped me accent, was great, they really helped me get what was needed, so Now I went back to buy my New 2014 Ford Fiesta SE, worked greatly with me, helped me in every detail, worked with me, I can't express how happy I am all and all, great car as well, More

This is my second purchase from AutoFair Ford. In both cases they were very pleasant to work with and were willing to do whatever it took to make the deal and have a customer leave the dealership satisfie cases they were very pleasant to work with and were willing to do whatever it took to make the deal and have a customer leave the dealership satisfied with their purchase and with their salesperson. I was also impressed with their service department when I returned to have a remote starter installed. They told me it would take two hours but they put some extra people on the project and it only took 1 hour to do the work. They work very hard to insure they have happy customers. More

Mike England was very pleasant to work with at Auto Fair. We described our likes and dislikes and led us to the perfect car. Our new red Ford Escape was the only car we needed to try out to know he had lea We described our likes and dislikes and led us to the perfect car. Our new red Ford Escape was the only car we needed to try out to know he had lead us to the perfect car. He was able to answer all our questions and described all the extras we were getting with our new car. More

Auto Fair has an excellent selection of used cars. Animesh was awesome and made the task of buying a used car a lot more enjoyable with his great attitude and sense of humor. I got a fair trade in for Animesh was awesome and made the task of buying a used car a lot more enjoyable with his great attitude and sense of humor. I got a fair trade in for my car and a good price on the vehicle I purchased. My overall experience at Auto Fair was great. Thank You!! More

Phil was the best salesman I have ever worked with. He was very easy to work with and he listened to what I wanted. He also worked with me to get a payment that fit my budget. was very easy to work with and he listened to what I wanted. He also worked with me to get a payment that fit my budget. More

My wife and I stopped in to Auto fair to "look" at some cars. Fred our salesman met us at the front door and was nothing but spectacular. Fred mentioned that he was fairly new however, you would ha at some cars. Fred our salesman met us at the front door and was nothing but spectacular. Fred mentioned that he was fairly new however, you would have thought that he was a veteran salesman. Fred answered all of my questions with the utmost professionalism. My wife loves her new Explorer. I will be back when it is time for me to purchase a new ride for Me. I would and will recommend Auto Fair and Fred to anyone who is interested in purchasing a vehicle. Thank You Fred and Auto fair Ford!! Ray and Jess Boucher More

I have bought all my vehicles from Autofair since I moved to NH 3 years ago; 2 cars in total. My first car I had all my service performed at Midas with no issue but after buying my latest car, and being told to NH 3 years ago; 2 cars in total. My first car I had all my service performed at Midas with no issue but after buying my latest car, and being told how good the service center is, I decided to try you. I have been in about 4 times for minor issues and an oil change. Each time has ranged from 1.5 hours to a 4 hour wait for a more complicated issue just after I bought my car. However, today I had a service appointment with your service center. I brought my car in for an oil change and rotation at 1030am. After over an hour waiting in the waiting area, I was called out to be told one of my tires had a nail in it, and others had to be replaced for wear. This I have no issue with, the tires were the originals and 49000 miles is pretty good lifespan. Even though I had replaced 1 tire for a puncture less than 5000 miles ago, I took my service manager’s advice that I should replace all 4 for uniformity. This was an unexpected expense, but again not problem. I told my service manager that I would go out and run the errands I needed to and he told me the car would take about 1.5 hours to be completed. So at about noon I left to go about my business. When I returned at 430, I expected to pay and head home. I mean, an oil change and 4 tires won’t take 6.5 hours, right? Well that’s where I was wrong. I was asked to wait “15 minutes” for my car to be ready. Ok, maybe my car was blocked in or something ad they just had to move it. Again, nope. After an hour I went back to the service desk and wondered where my car was. Again I was told 15 minutes. The service rep asked if I wanted to speak to a manager and I said “Whats the point, it won’t speed anything up” and I was told that the manager would come to me immediately. I went to the waiting room and waited. While I was there, a customer came in asking us all about the service. She told us she was up from another state and was thinking of buying a car from here for her daughter and wanted to know what the after sales was like. I gave her my frank, honest opinion that I would recommend the sales side, but as for aftercare, should go elsewhere. 15 minutes later, I finally had my keys and bill. No manager showed up. I paid my bill and left at 6pm. When I got out to my car, it was parked in a line with no exit, and I had to reverse 20 meters to wedge my car out from all the other cars. Then I noticed one of my old tires was in a bag in the back seat, even though I didn’t want it and I’m sure I paid a fee for disposal. And while on the drive home, I noticed they never even bothered to change the service sticker. So, in short - 8 hours to change oil and 4 tires. Really? - Tire left in rear seat after I paid disposal fees - Service sticker not even changed – The cherry on top! - I’ll be going back to Midas! Regards More