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AutoFair Ford

Manchester, NH

4.2
614 Reviews

1475 South Willow Street

Manchester, NH

03103

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October 16, 2014

Used and abused Used car I bought a car from Auto Fair in June of 2013 and not even 4 months later had to bring it back in because the front calipers had stuck causing the bre More

by Carol2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Dibenedetto
Oct 30, 2014 -

AutoFair Ford responded

Carol, we always like to hear of our customer’s experiences with our dealership. When I heard that your experience was less than perfect, I wanted to personally apologize. I was a little confused by your review so I looked back in our records and they show you purchased a pre-owned Edge from us in 2013. You drove the vehicle for 4 months and then noticed there was a strange sound emanating from the front of your vehicle. Our certified technician diagnosed the vehicle, recommending the brake pads to be replaced as one pad had worn very unevenly since it left our dealership in June. We replaced the front brake pads and rotors free of charge, as a measure of goodwill. Pertaining to the wheel bearing / rear brake issue you mentioned having a year and a half after you purchased the vehicle, you did not present the vehicle for diagnosis here at our dealership. You brought it to your own mechanic, approved the fix and presented only us with one option to rectify the situation; to pay your bill. In these types of cases, we are more than willing to work with our customers over concerns they may have with their vehicle. Unfortunately, without allowing our service department to assess the situation, we feel the situation is not rectifiable. Should there be anything I can do to assist you, please do not hesitate to call. – Austin Mills, Internet Manager, AutoFair Ford.

Oct 30, 2014 -

Carol2005 responded

Response from: AutoFair Ford Added: 10/30/2014 11:47:40 AM Carol, we always like to hear of our customer’s experiences with our dealership. When I heard that your experience was less than perfect, I wanted to personally apologize. I was a little confused by your review so I looked back in our records and they show you purchased a pre-owned Edge from us in 2013. You drove the vehicle for 4 months and then noticed there was a strange sound emanating from the front of your vehicle. Our certified technician diagnosed the vehicle, recommending the brake pads to be replaced as one pad had worn very unevenly since it left our dealership in June. We replaced the front brake pads and rotors free of charge, as a measure of goodwill. Pertaining to the wheel bearing / rear brake issue you mentioned having a year and a half after you purchased the vehicle, you did not present the vehicle for diagnosis here at our dealership. You brought it to your own mechanic, approved the fix and presented only us with one option to rectify the situation; to pay your bill. In these types of cases, we are more than willing to work with our customers over concerns they may have with their vehicle. Unfortunately, without allowing our service department to assess the situation, we feel the situation is not rectifiable. Should there be anything I can do to assist you, please do not hesitate to call. – Austin Mills, Internet Manager, AutoFair Ford. ANSWER: If the car had been checked for all the points it says its checked for, it would have been the RIGHT thing to do and tell the buyer that your back brakes rotors and wheel bearing are bad and will need to be replaced soon. My Mechanic is a Ford Certified Mechanic and I trust him. You are right Auto Fair has to do nothing, word of mouth goes a long way. I will not recommend Auto Fair to anyone who may ask. Especially when it comes to used vehicles. Also you are saying that my brakes in which were supposedly passing state inspection, all of a sudden went bad metal to metal in 4 months? And it was the Caliper that stuck in which I have a paper stating that fact. Oh by the way Auto Fair suggested that they would sell me tires at their price. I all ready had to spend money that I didn't have on the vehicle and they wanted me to buy new tires from them. Ha Ha Ha what a joke!

October 03, 2014

Fabulous experience! Excellent customer service! Fred Ranney was my sales rep and he kept me informed every step of the way. Explained all features of the vehicle, all s More

by digglesb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holley Gleason, Brad Jewett, Bob (Service), Tom Adams
October 02, 2014

He made my experience very easy and comfortable Going to buy a new car can be a stressful endeavor sometimes. It's a big decision that you are going to have to live with for a decent amount of time More

by christopher.geisel.1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Glassman
September 30, 2014

Review Great experience at Auto Fair in Manchester and my sales consultant, Alex Therrien, was very friendly and easy to talk to talk to. He truly made the More

by Danielle913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Therrien
September 28, 2014

Outstanding experience Don't normally write reviews, but after the Absolutely amazing experience I couldn't not write a review. Management salesmen and any other staff were More

by Quigfam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Mayr, Adel Mohammed, Shawn Saremi, Austin Mills
August 16, 2014

Dealing with Nick Box Nick did his job well and made us feel comfortable and relaxed. he wasn't pushy.He recommended the perfect car for us. I love the car. More

by bill1122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 08, 2014

Good deal, great salesman, confident finance guy. Todd Heasley was awesome. Nice guy, understanding of our wants and needs. It was a late night, and we had to get going, so he set up a follow up to se More

by 1alhoward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Glassman
July 25, 2014

painless I have nothing but good things to say about Autofair Ford. My sales lady Cindy St. Jean did a great job along with Shawn who put the finishing touches More

by raymond.moore.12914
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Saremi
July 16, 2014

MAP48 I new what I wanted in my new car and Tim found it for me. I am very pleased with my decision to buy a Fusion from Auto Fair Ford. Never felt pressu More

by KMJTLC6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Jutras, Shawn Saremi
July 15, 2014

New Ford Escape Great experience after being at another dealer and felt our expectations of what we could get were squashed, we went to AutoFair Ford and got everythi More

by lisabakermarie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Saremi, Austin Mills
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