AutoFair Ford

Quick scheduled appointment now taking all day to resolve Scheduled an appointment over a month in advance for an oil change, programming for a spare key and a sunroof issue. The month is January mind you. A Scheduled an appointment over a month in advance for an oil change, programming for a spare key and a sunroof issue. The month is January mind you. Arrive for the appointment early and first thing my appointment is not in the system, so back to square one from the start. Over 2 hour wait for the oil change and key, was told its to busy to work on the sunroof will need to reschedule. Reluctantly do so. Drive out of the dealership only to find that air is blowing in from the sunroof (it was not doing so when I arrived) I have to drive 9 miles on the highway in order to turn around and drive 9 miles back, as the sunroof will now not close at all. Told that it was fine when I left but they will look at, now another hour passes before they tell me a plastic part broke and they will see if its a covered repair. It is now passing 4 hours since i have been sitting here (I arrived at 9:40am) and the issue is still not resolved. I understand issues can arise and sometimes things can get backed up, however the time it is taken to work these issues that were scheduled out well in advance is ridiculous and unacceptable. Not sure there will be a return visit to this service department. I have no idea what/if the cost will be as I am still sitting here and have no idea if I will incur a cost or not for the repair. More

Miss Lead /Deception! I'm seeking a new truck and found a F-250 listed by AutoFair Ford. I did some of the early processes required to have some one contact me, and within I'm seeking a new truck and found a F-250 listed by AutoFair Ford. I did some of the early processes required to have some one contact me, and within 6 min my phone rang. It was a very nice and bubbly girl named Tanya. she told me I really need to come in "its the end of year clearance and my managers will do anything to sell me that truck" I told her that I live over 1 hour north of her and would like some early numbers to make my trip worth while. I provided my payoff, trade in vehicle info, vin #,, color, desired payment level ect. ect! She called me back to set up an appointment, then she said "if we can't make a deal today Auto Fair will fill my gas tank for the trouble of driving that far" and she also told me that the managers are also giving 20 percent over trade in value. I said fine I'm on my way, she said I'll give all this info to Brad (one of the sales managers I assume). So I drive down to Manchester walk in meet Brad for 30 seconds that was handed off to Ian (salesman). Ian started asking me all these ?'s, I said "wait, this is gonna be a problem already!" He said "what do you mean"? I said Where is all the paperwork and information I provided to Tanya and Brad"? No where to be found, so where the xxxx did all my information go? Anyway we went outside to see the F-250, can't find it anywhere! Guess what the F-250 was over to the body shop cause It got hit, first it was stated "it just happened a few minutes ago" the found out later it happened the day before! Well what was it Auto Fair? yesterday, today, tomorrow what? Here's where it went totally bad, My trade in value according to Edmund's was between 9k and almost 13K. Grant you it is an 2008 with 93k for miles But it is a Cadillac SRX not a ford escort or yugo! Auto Fair Ford offered me $6000.00 so asked Brad was this number with the extra 20 percent added? He said "no". so is that another lie? Remember what I was told by Tanya! I told Ian what I need my payment to be and the numbers they came back with was triple? You people DON"T Listen to the Customer! I told Ian earlier that this was "a yes we can or no we can't do deal"! Two and half hours later I said "enough, I just need my gas voucher and I'll be on my way! Brad said "What do you mean, we don't do that! Then he said "a full tank"? I said yes. He said I be right back. So Ian came back and said "I gotta go with you, cause all we have is a gas card". I said "fine lets go. Ian jumped in my Cadillac with me and we drove over to the gas station, filled up, then had to transport Ian back over to the Dealership! If you want to respond to this that's your right, just like it's my right to post this! Sugar coat it all you want, But just remember this customer is always right! That's how great business's survive, and your business is far from GREAT! More

so sad I had leased my Ford Escape through Autofair Ford 2 years ago. I was really looking forward to my next Ford at the time my lease was up. My husband I had leased my Ford Escape through Autofair Ford 2 years ago. I was really looking forward to my next Ford at the time my lease was up. My husband and I sat and heard our options, and we were asked, "What can we do for you today to get you to drive a new lease off of this lot today?" We simply responded, "We have a brochure for 0 money down… same vehicle… same car payment we had before. We'd like to keep this easy". Our offer was 1) We have none of those vehicles "from the brochure left"… 2) We have an offer that is up to $200 more than what you were paying, and 3) We can bring that down… if you pay $1,500 up front… We passed. As we were leaving a manager appeared with a better offer… but still needed the $1,500 up front. We also were given an offer from the "vehicle from the brochure which magically appeared on the lot". Driving down the street a little ways… we were treated wonderfully at AutoFair Honda. I now have a new Honda CRV… handled so easily… our payment is still the same… and such a nice experience. More

Used and abused Used car I bought a car from Auto Fair in June of 2013 and not even 4 months later had to bring it back in because the front calipers had stuck causing the bre I bought a car from Auto Fair in June of 2013 and not even 4 months later had to bring it back in because the front calipers had stuck causing the breaks and rotors to be bad. Auto Fair corrected that but 10,000 miles later and after being inspected in October because of te caliper they said that they did a 99 point inspection. If in fact they had done that, they would have seen that the back wheel bearing was gone and the back brakes and rotors were bad as well. I heard a squeel in the back and brought it to my mechanic and he said that in 10,000 miles, these should have not been bad. Anyway, Auto Fair would do nothing to rectify this. More