AutoFair Ford

Autofair Managers lie then back out of the deal Long story short went to Autofair Ford to lease 2 cars. Worked Dave Payer he was great and worked hard but at the end of the day they were way too hig Long story short went to Autofair Ford to lease 2 cars. Worked Dave Payer he was great and worked hard but at the end of the day they were way too high in price and we told hime that we might be back. Then the first manager comes over and proceeds to tell us that the cars are worth that price. I said not to me they are not. He left then another manager came over and lowered the price so we thanked him and said that my wife and I would have to talk about it and left. We were not half way across the parking lot and they came chasing after us. They lowered the price to very close to what we wanted to pay. We called on our way home and told them we would take it and made arrangements to sign the papers. Showed up at the dealer and turned in our traded the salesman showed us all the features of our new cars while we waited for finance. We went into the finance office and started signing papers then noticed that the lease miles were lowered to 1-0K and the term was 24 months instead of 36. He went and got the 3rd manager and he told us that is the deal we accepted and we have to take it. I pulled the papers out of the folder and showed him the deal. He said that didn’t matter and he would be losing money if he did that deal; I asked to speak to the manager that made the deal but he was on vacation. The manager told us he would talk to the General Manager in the morning and we would get a phone call. Guess what no phone call. I have called and they are in a meeting. The attitude of manager number 3 was condescending and he was acting like the mafia! They wasted our time, one manager lies and the other covers up for him. AUTOFAIR LIED to us and the management there lie and cover for each other,. He actually said well you are not supposed to have this paper what is in the computer matters. DO NOT DO BUSINESS WITH AUTOFAIR!!!!!! The only recourse I have is to tell everyone I know what they did and how we were treated. I have documented this everywhere I can and will post on internet sites that rate businesses and hope people listen to the warnings. If it wasn’t going to be in the single digits this weekend I would picket in front of their company!!! More

Great Experience Fred Ranney providing me with outstanding service. Walking into AutoFair Ford, my heart was set on buying a Jeep Grand Cherokee. While test driving, h Fred Ranney providing me with outstanding service. Walking into AutoFair Ford, my heart was set on buying a Jeep Grand Cherokee. While test driving, he explained everything I needed to know about the vehicle. I never once felt pressured into buying my new car. Fred made my car buying experience drama free and stress free. I believe I got the best deal I could have ever gotten. I would have never gotten this deal of a lifetime with any other salesman. I am extremely satisfied with my 2012 Jeep Grand Cherokee Laredo! I highly recommend anyone looking for a new or used vehicle to visit AutoFair Ford and ask for FRED. More

awful Every time I come here it takes a ridiculous amount of time for things to be done and they do not update you what's going on. I went to get my car ins Every time I come here it takes a ridiculous amount of time for things to be done and they do not update you what's going on. I went to get my car inspected and it failed they wanted to charge me almost $400 for the work which ended up only costing $140 at another garage. Then I go back to get it inspected and have been sitting here for two hours for a 15 minute job. I would NEVER reccomend this place to anyone. More

Quick scheduled appointment now taking all day to resolve Scheduled an appointment over a month in advance for an oil change, programming for a spare key and a sunroof issue. The month is January mind you. A Scheduled an appointment over a month in advance for an oil change, programming for a spare key and a sunroof issue. The month is January mind you. Arrive for the appointment early and first thing my appointment is not in the system, so back to square one from the start. Over 2 hour wait for the oil change and key, was told its to busy to work on the sunroof will need to reschedule. Reluctantly do so. Drive out of the dealership only to find that air is blowing in from the sunroof (it was not doing so when I arrived) I have to drive 9 miles on the highway in order to turn around and drive 9 miles back, as the sunroof will now not close at all. Told that it was fine when I left but they will look at, now another hour passes before they tell me a plastic part broke and they will see if its a covered repair. It is now passing 4 hours since i have been sitting here (I arrived at 9:40am) and the issue is still not resolved. I understand issues can arise and sometimes things can get backed up, however the time it is taken to work these issues that were scheduled out well in advance is ridiculous and unacceptable. Not sure there will be a return visit to this service department. I have no idea what/if the cost will be as I am still sitting here and have no idea if I will incur a cost or not for the repair. More

Miss Lead /Deception! I'm seeking a new truck and found a F-250 listed by AutoFair Ford. I did some of the early processes required to have some one contact me, and within I'm seeking a new truck and found a F-250 listed by AutoFair Ford. I did some of the early processes required to have some one contact me, and within 6 min my phone rang. It was a very nice and bubbly girl named Tanya. she told me I really need to come in "its the end of year clearance and my managers will do anything to sell me that truck" I told her that I live over 1 hour north of her and would like some early numbers to make my trip worth while. I provided my payoff, trade in vehicle info, vin #,, color, desired payment level ect. ect! She called me back to set up an appointment, then she said "if we can't make a deal today Auto Fair will fill my gas tank for the trouble of driving that far" and she also told me that the managers are also giving 20 percent over trade in value. I said fine I'm on my way, she said I'll give all this info to Brad (one of the sales managers I assume). So I drive down to Manchester walk in meet Brad for 30 seconds that was handed off to Ian (salesman). Ian started asking me all these ?'s, I said "wait, this is gonna be a problem already!" He said "what do you mean"? I said Where is all the paperwork and information I provided to Tanya and Brad"? No where to be found, so where the xxxx did all my information go? Anyway we went outside to see the F-250, can't find it anywhere! Guess what the F-250 was over to the body shop cause It got hit, first it was stated "it just happened a few minutes ago" the found out later it happened the day before! Well what was it Auto Fair? yesterday, today, tomorrow what? Here's where it went totally bad, My trade in value according to Edmund's was between 9k and almost 13K. Grant you it is an 2008 with 93k for miles But it is a Cadillac SRX not a ford escort or yugo! Auto Fair Ford offered me $6000.00 so asked Brad was this number with the extra 20 percent added? He said "no". so is that another lie? Remember what I was told by Tanya! I told Ian what I need my payment to be and the numbers they came back with was triple? You people DON"T Listen to the Customer! I told Ian earlier that this was "a yes we can or no we can't do deal"! Two and half hours later I said "enough, I just need my gas voucher and I'll be on my way! Brad said "What do you mean, we don't do that! Then he said "a full tank"? I said yes. He said I be right back. So Ian came back and said "I gotta go with you, cause all we have is a gas card". I said "fine lets go. Ian jumped in my Cadillac with me and we drove over to the gas station, filled up, then had to transport Ian back over to the Dealership! If you want to respond to this that's your right, just like it's my right to post this! Sugar coat it all you want, But just remember this customer is always right! That's how great business's survive, and your business is far from GREAT! More