AutoFair Ford

They screwd me over really bad!!!!! You ready for this one?..... February of 2014 I bought a Certified Pre-Owned Limited Edition Edge. It was beautiful, however, the electrical You ready for this one?..... February of 2014 I bought a Certified Pre-Owned Limited Edition Edge. It was beautiful, however, the electrical panel in the front end was screwed up. It kept telling me "No key detected" or "Shift to Park" when I had my key in hand or my car was already parked and turned off. So I brought it in to be fixed. In a rental I went. A week went by and they told me it should be all set. It was not!!! The car was still saying those same things but also my radio wasn't working right. Ide press a button to change the station and nothing would happen. Or I would want XM radio on and it would turn my the CD on. So I brought it back again. Another Rental. Then my driver seat wouldn't work at all. It wouldn't move forward or backwards. It was stuck. Again, back in the shop. I picked it up a few days later with all these promises that it should be all set and I would be good now. The very next day my seat moved all the way forward on its own squishing me up against my steering wheel while I was driving with my son in the car. That was it for me!!! This is only July 2014. I brought it back for the 5th time in less than 6 months. I said I didn't feel safe anymore and i wanted to get into a differnt limited edge. They said to give them a few days to locate another limited edge. They called me a few days later and said to come on down.(which is 45 mins away) They had one for me. When I got there not only was it NOT a Certified Pre-owned, It was NOT limited. It also was the only color I asked them not to get me. So, a manager said " Go out in the lot and pick out something you like and we will work with you" I found 2 Limited Explorers. He told me that one was too expensive but this one was doable. I asked to test drive it. They told me it had just been brought in on trade and wouldn't be ready until tomorrow and to come back yet again. I got there to find that all the paperwork was filled out and ready to sign before I even got to test drive it. I asked the manager "What if I don't like this one?" His response was "You'd better like it! I pulled a lot of strings to get you in this car." I felt he was pushy and I didn't have any other options but to take this one. And trusting in this manager because I know him out of Auto Fair, I test drove it and moved forward. Now going to right now... My AC compressor blew in my Explorer last week so I bring it in to be serviced. They take it, give me a rental and say we will get back to you tomorrow. I didn't hear anything the next day so I called around 5pm to get an update. A female says that they had to order a part but someone would be calling me the next day. 6:30am the service guy calls and says "I'm so sorry but your warranty lapsed less than 2 months ago and you will be responsible for $1200.00-$1500.00 worth of work PLUS the rental cost. I couldn't believe what I was hearing. I thought I had a Pre-Owned Ford Certified like my Edge but I had a Auto Fair warranty. I told him not to touch my car and I would be picking it up that night. Even though I made it extremely clear not to touch it they went ahead and did an oil change after I had spoken to them. I fought with them about the rental because NO ONE told me beforehand that I might have to pay for it. They did eat the cost. I took the unfixed car to another dealer to see if there was anything they could do for me and they just laughed in my face. They said that they cant believe that someone could do such a mean and ruthless thing like Auto Fair did to me. The sales rep said he could never live with himself if he treated someone this way. There was absolutely nothing he could do. A 2011 Ford Limited Edition Explorer going for around $20,000.00 and I'm in debt for over $30,000.00. I am extremely unhappy with Auto Fair and the way they handled my situation. I would NEVER recommend them to another person. More

Great truck buying experience! Fast and easy Went to the dealership to look at options for after I turned in my lease. My sales person Fred Raney did an unbelievable great job showing and educat Went to the dealership to look at options for after I turned in my lease. My sales person Fred Raney did an unbelievable great job showing and educating me on the vehicles I was interested in. Once I picked my truck, Fred made the rest of the process very easy and he made sure I got the best deal. I would refer all my family and friend to Fred in the future. More

Certified pre-owned mess I bought a certified pre-owned 2014 ford and on my way home it started to rain. I turned on the windshield wipers and they didn't work - on any speed. I bought a certified pre-owned 2014 ford and on my way home it started to rain. I turned on the windshield wipers and they didn't work - on any speed. No function whatsoever. Also during my 30 minute ride home, I had high beams flashed at me a few times, which I thought was strange, until I realized the left headlight was pointing right up into the face of everyone coming towards me. Brought the car in to a different (competent) dealer the next morning. The fuse for the wiper motor was MISSING - not blown or damaged, not even there. The left headlamp bulb was not fully installed into the headlamp housing, and therefore not aimed properly. I'm not sure how the vehicle made it through AutoFair's "rigorous" CPO inspection without correcting these two safety issues. I'm also pretty sure NH state inspection laws require working windshield wipers and properly aimed headlights, so I'm surprised I got the car with a fresh inspection sticker. Not a good experience at AutoFair. More

Poor Communication I contacted them for a used Mazdaspeed 3. I received an email from Amanda Poirier telling me the car is available & that I can come & see her & we'll I contacted them for a used Mazdaspeed 3. I received an email from Amanda Poirier telling me the car is available & that I can come & see her & we'll talk about the car. I called her back, but I was told that she was off & that I had to leave a message. I did that twice, & then I decided to make an appointment to just go ahead & see her. My appointment was confirmed so I came with my whole family. I was greeted by a gentleman named Mike Pepper. That was a Friday. He told me that Amanda was in the back attending to another customer, & that he himself would just take care of us. He led me into the back lot of the dealership, showed me the car, which, unexpectedly, was not test-drive ready yet. It had a lot of clutter inside, & he told me that they've just received the car. Since they told me I could not test drive it in the highway, I was made to drive it around the lot, which was nothing because the car was running at the most, 5mph. He then led me back inside, & he asked me to fill out a sheet of paper, that would make a "soft inquiry" into my credit. Immediately after my phone alerted me with a notification of my credit inquiry, since I have a credit app on it. A manager whom I forgot the name approached me & tried to crunch some numbers, which I declined. I respectfully told them that I am shopping around many dealerships trying to find the best deal. They told me that they were capable of giving me a crazy deal, but again, I told them that I've been to a couple of other dealerships, & that I would talk it over with my wife & family. I then went home, had to work the weekend, I got a voicemail from Mike asking if I had made a decision. I did not return his phone call because I was working nights & I've already mentioned to them that for that weekend I will not be picking up any calls. I didn't call back until Tuesday to ask if the car was still available. Nobody picked the phone up, I left a voicemail. I did this for about 3 more times the course of the whole week. Another weekend came, I still did not get any call back from either Mike or anybody. That following Monday, I spoke to a certain Julie, who claimed that she's one of the managers & that she was aware of my messages & that she was "about to call me back". She asked me, "what's up?" I was so frustrated that I asked her "what do you mean what's up, I've been trying to call many times to ask about that car, & you'd ask me what's up?" She then said that the car has been sold already. So I was like, "That's all I needed to know!" I mean, how hard can it be to pick the phone up & call a potential customer to let him know that the car is gone! I left a review on Facebook, I got a call from Austin Mills, he explained to me all that happened, & that I can come in & take a look at other vehicles, & that he promised to make it up to me by giving me a huge discount. I declined. I am not going back to Autofair to get treated like trash. It all went downhill the very second I was told that the confirmed appointment with Amanda was really nothing that they threw me under the bus by letting a "beginner salesman" talk to me & lied to me about the supposed "soft credit inquiry." More