AutoFair Ford

Nightmare! Without a doubt the worst car buying experience I've ever had. There tactics are very shady, underhanded and possibly even illegal. I bought a powertr Without a doubt the worst car buying experience I've ever had. There tactics are very shady, underhanded and possibly even illegal. I bought a powertrain warranty with my vehicle. The finance guy said they were giving me a maintenance package with the vehicle. I have since discovered they charged my almost $600 for the "free" maintenance by sneaking the charge into the contract for my powertrain warranty which, is through a different compay. I don't know if it's too late but, I plan on contacting the Attorney General's office to see if how they operated was within the law. More

They don't service what they sell !!! I bought 4 cars here in the last 3 years 2 mustangs and 1 Saturn . I had my son take the Saturn in for a oil change and a sticker, they failed it bec I bought 4 cars here in the last 3 years 2 mustangs and 1 Saturn . I had my son take the Saturn in for a oil change and a sticker, they failed it because of a leak in the exh. and a light in the back ,which they changed for $43.00 then told they would not do the work on the exh. So if i bought a 2014 Bmw for $50,000 you would not fix it?? well if I have to take my Saturn somewere else I will also take my 2014 mustang Too!!!!!! and look for a 2015 while I'm at it! RJS. More

Poor service, Autofairs loss I went to Autofair with a print out from the ford website of an Explorer. I wanted to buy a new 2015 or 2016. We were working with a representative na I went to Autofair with a print out from the ford website of an Explorer. I wanted to buy a new 2015 or 2016. We were working with a representative named Gerald who was relatively new. The experience was going well. But he was unable to find what we were looking for on the lot. In comes Keith Osoeski, Gerald's "mentor". And everything went down the tubes fast. He asked what we wanted and what we wanted to spend. He immediately snapped that this vehicle in my head did not exist. I showed him the car I built online so that he would know the features I was looking for. He went to his computer and again told me, "it will never happen. It doesn't exist. I don't think you understand how this works." He tried to sell me on something well outside my price range assuring me that the brand new vehicle I wanted could not be found anywhere. And throughout this process his attitude was abysmal. So we left. We drove 10 miles down the road to Londonderry ford, where I guess they employe miracle workers. Because, wouldn't you know it, they found me a 2016 Ford Explorer with the features I wanted and in the budget I requested, a vehicle in which I am now the proud owner of. We had a shady experience with Keith a few months back too where he tried to over price a car on the lot that was on the website for cheaper to my sister. We should have known better and will never return nor will we every recommend Autofair to anyone. Don't waste your time, go to Londonderrh Ford where the customer service well surpasses this place. More

Purchasing a new vehicle The worst buying experience of my life. Left after my purchase feeling xxxxx! Sad thing is the new car is lovely, but the whole experience leaves such The worst buying experience of my life. Left after my purchase feeling xxxxx! Sad thing is the new car is lovely, but the whole experience leaves such a bad taste in my mouth. I only wish that I had read the yelp reviews before I purchased my car. I have to take full responsibility for signing on the dotted line, but I am also compelled to let others know about my experience. This is the third car I have purchased from auto fair and I sadly had a bit of a trust factor, as in the past I felt treated fairly. They gave me a very poor trade in value on my truck, when I asked about it, they said Edmunds inflated there values, so that was not a reasonable tool to base the value on. When my husband asked about his discount, he had a hand waved at him and a no. I was getting zero percent financing so assumed that negated any discount. I have since been in touch with Auto Fair and was told that the salesman was certain I did not want to use my husbands discount and have him on the loan and was also told, well maybe I would have given ya a few more bucks for your truck but..I was there seven hours to purchase a car, I was exhausted and it was just a nightmare. If I can save just one person from having to experience this treatment the time I have taken to write this review will have been justified. More