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AutoFair Ford
Manchester, NH
599 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 599 reviews
May 16, 2015
Poor Communication I contacted them for a used Mazdaspeed 3. I received an email from Amanda Poirier telling me the car is available & that I can come & see her & we'll I contacted them for a used Mazdaspeed 3. I received an email from Amanda Poirier telling me the car is available & that I can come & see her & we'll talk about the car. I called her back, but I was told that she was off & that I had to leave a message. I did that twice, & then I decided to make an appointment to just go ahead & see her. My appointment was confirmed so I came with my whole family. I was greeted by a gentleman named Mike Pepper. That was a Friday. He told me that Amanda was in the back attending to another customer, & that he himself would just take care of us. He led me into the back lot of the dealership, showed me the car, which, unexpectedly, was not test-drive ready yet. It had a lot of clutter inside, & he told me that they've just received the car. Since they told me I could not test drive it in the highway, I was made to drive it around the lot, which was nothing because the car was running at the most, 5mph. He then led me back inside, & he asked me to fill out a sheet of paper, that would make a "soft inquiry" into my credit. Immediately after my phone alerted me with a notification of my credit inquiry, since I have a credit app on it. A manager whom I forgot the name approached me & tried to crunch some numbers, which I declined. I respectfully told them that I am shopping around many dealerships trying to find the best deal. They told me that they were capable of giving me a crazy deal, but again, I told them that I've been to a couple of other dealerships, & that I would talk it over with my wife & family. I then went home, had to work the weekend, I got a voicemail from Mike asking if I had made a decision. I did not return his phone call because I was working nights & I've already mentioned to them that for that weekend I will not be picking up any calls. I didn't call back until Tuesday to ask if the car was still available. Nobody picked the phone up, I left a voicemail. I did this for about 3 more times the course of the whole week. Another weekend came, I still did not get any call back from either Mike or anybody. That following Monday, I spoke to a certain Julie, who claimed that she's one of the managers & that she was aware of my messages & that she was "about to call me back". She asked me, "what's up?" I was so frustrated that I asked her "what do you mean what's up, I've been trying to call many times to ask about that car, & you'd ask me what's up?" She then said that the car has been sold already. So I was like, "That's all I needed to know!" I mean, how hard can it be to pick the phone up & call a potential customer to let him know that the car is gone! I left a review on Facebook, I got a call from Austin Mills, he explained to me all that happened, & that I can come in & take a look at other vehicles, & that he promised to make it up to me by giving me a huge discount. I declined. I am not going back to Autofair to get treated like trash. It all went downhill the very second I was told that the confirmed appointment with Amanda was really nothing that they threw me under the bus by letting a "beginner salesman" talk to me & lied to me about the supposed "soft credit inquiry." More
by Jet C.
Employees Worked With
Mike Poirier, Amanda Poirier, Austin Mills
May 09, 2015
Great overall experience I had an excellent overall experience at autofair. I love my new car and I would recommend this dealership to everyone. Judi was my sales rep. She was I had an excellent overall experience at autofair. I love my new car and I would recommend this dealership to everyone. Judi was my sales rep. She was professional and very knowledgable about the car. She also made me feel very comfortable to ask her any questions. :) More
by Joy1234
Employees Worked With
Shawn Saremi, Judith Routhier
May 04, 2015
Highly Recommend AutoFair Ford Purchased a 2015 Mustang GT Premium from AutoFair and we were very satisfied with our experience. Our salesman, Dave Payeur, was very professional and Purchased a 2015 Mustang GT Premium from AutoFair and we were very satisfied with our experience. Our salesman, Dave Payeur, was very professional and knowledgeable about the model and features. He worked tirelessly to ensure that our needs were met. We had previously visited another Ford dealership and walked away due to the sales person and the overall deal terms. We walked into AutoFair and from the beginning it was 180 degrees different than other dealerships we visited. AutoFair met our deal requirements relative to the price of the vehicle and our trade value within the first offer, which let us move forward with our purchase with minimum stress. We will recommend all of our friends who are in the market for a new or used car to visit AutoFair and speak with Dave Payeur, preferably after visiting other dealerships so they can experience the relief that we felt. Thanks again AutoFair, and Dave Payeur, for treating us professionally and ensuring that all of our needs were met. More
by Terry H.
Employees Worked With
Dave Payeur
May 03, 2015
Love my new F-250 This is my second vehicle from Fred, I cannot tell you how satisfied with his knowledge of the vehicle. Overall my experience with this dealership and This is my second vehicle from Fred, I cannot tell you how satisfied with his knowledge of the vehicle. Overall my experience with this dealership and fred has been completely satisfactory, and I would highly recommend him to anyone looking for a new vehicle. More
by Bryan229
May 03, 2015
Excellent Buying Experience I went into Manchester AutoFair and had a great buying experience. The Sales Rep and Manager were excellent to get me into the car I wanted, plus mor I went into Manchester AutoFair and had a great buying experience. The Sales Rep and Manager were excellent to get me into the car I wanted, plus more. Drove the car off the lot that day. Would highly recommend them. More
by Jackson
Employees Worked With
John Crowley, Shawn Saremi
April 05, 2015
Love My New Ford Fusion! I have always bought my Past 3 Vehicles from Auto Fair! I went into Auto Fair where I was approached by a Salesman and I was introduced to Wade Kobl I have always bought my Past 3 Vehicles from Auto Fair! I went into Auto Fair where I was approached by a Salesman and I was introduced to Wade Koblinsky, whom was an Extremely Pleasant and very Knowledgeable about the 2015 Ford Fusion that I bought! His approach in Selling me a Vehicle was the Best and not at all forceful. He help me with everything that I needed to know about MY NEW 2015 FORD FUSION! I love the comfort and the ride it gives! Having the sync is Great! Using my Cell phone through the car is wonderful since cell phones will not be able to be used legally soon! Love the Sirius! The gas usage around the city is 21.8 ml per Gal. I have had the vehicle since March 15th. Thanks Wade for your professionalism in selling me a Beautiful Car! I love It! Your Service is tops!! Thanks for Working with me to what I could afford! I am a Happy Owner! C.C. More
by CC
March 17, 2015
Great Dealership to work with!! Experience shopping at AutoFair far exceeded any expectations we had going into purchasing a new vehicle. Everyone was so friendly and was able to wor Experience shopping at AutoFair far exceeded any expectations we had going into purchasing a new vehicle. Everyone was so friendly and was able to work with my wife and I in purchasing our new truck. More
by JamesDrews13
Employees Worked With
Adel Mohammed, Tom Adams
March 09, 2015
hard working salesman work so hard to get me into the truck that i wanted. even helped me move my stuff from my car into the truck which was a hard thing to do in the midd work so hard to get me into the truck that i wanted. even helped me move my stuff from my car into the truck which was a hard thing to do in the middle of what seemed like a blizzard. thanks again Fred Ranney for all that you did. More
by douglas.fielden
February 24, 2015
Mr. Heasley Very knowledgeable and customer friendly helped make my decision clear as day. Mr. Heasley helped me decide on my new Ford explorer. He knew any and Very knowledgeable and customer friendly helped make my decision clear as day. Mr. Heasley helped me decide on my new Ford explorer. He knew any and every question I haf. Grade A customer service. More
by folz3o
February 16, 2015
Great customer service! Worked with Mr. Todd Heasley during the purchase of my Ford Escape. He is very knowledgeable and took the time to answer all my questions, and more im Worked with Mr. Todd Heasley during the purchase of my Ford Escape. He is very knowledgeable and took the time to answer all my questions, and more importantly my wife's questions. My wife loves all the features of this car, especially the built in GPS and the seat warmers. She swears she will drive it till it cant be driven anymore. We ended up with a good price i can live with, and with having the high level service package i know we will be safe and sound out on the road. Thank you Mr. Heasley for a great experience! More
by Scott
