AutoFair Ford

Nightmare! Without a doubt the worst car buying experience I've ever had. There tactics are very shady, underhanded and possibly even illegal. I bought a powertr Without a doubt the worst car buying experience I've ever had. There tactics are very shady, underhanded and possibly even illegal. I bought a powertrain warranty with my vehicle. The finance guy said they were giving me a maintenance package with the vehicle. I have since discovered they charged my almost $600 for the "free" maintenance by sneaking the charge into the contract for my powertrain warranty which, is through a different compay. I don't know if it's too late but, I plan on contacting the Attorney General's office to see if how they operated was within the law. More

They don't service what they sell !!! I bought 4 cars here in the last 3 years 2 mustangs and 1 Saturn . I had my son take the Saturn in for a oil change and a sticker, they failed it bec I bought 4 cars here in the last 3 years 2 mustangs and 1 Saturn . I had my son take the Saturn in for a oil change and a sticker, they failed it because of a leak in the exh. and a light in the back ,which they changed for $43.00 then told they would not do the work on the exh. So if i bought a 2014 Bmw for $50,000 you would not fix it?? well if I have to take my Saturn somewere else I will also take my 2014 mustang Too!!!!!! and look for a 2015 while I'm at it! RJS. More

Poor service, Autofairs loss I went to Autofair with a print out from the ford website of an Explorer. I wanted to buy a new 2015 or 2016. We were working with a representative na I went to Autofair with a print out from the ford website of an Explorer. I wanted to buy a new 2015 or 2016. We were working with a representative named Gerald who was relatively new. The experience was going well. But he was unable to find what we were looking for on the lot. In comes Keith Osoeski, Gerald's "mentor". And everything went down the tubes fast. He asked what we wanted and what we wanted to spend. He immediately snapped that this vehicle in my head did not exist. I showed him the car I built online so that he would know the features I was looking for. He went to his computer and again told me, "it will never happen. It doesn't exist. I don't think you understand how this works." He tried to sell me on something well outside my price range assuring me that the brand new vehicle I wanted could not be found anywhere. And throughout this process his attitude was abysmal. So we left. We drove 10 miles down the road to Londonderry ford, where I guess they employe miracle workers. Because, wouldn't you know it, they found me a 2016 Ford Explorer with the features I wanted and in the budget I requested, a vehicle in which I am now the proud owner of. We had a shady experience with Keith a few months back too where he tried to over price a car on the lot that was on the website for cheaper to my sister. We should have known better and will never return nor will we every recommend Autofair to anyone. Don't waste your time, go to Londonderrh Ford where the customer service well surpasses this place. More

Purchasing a new vehicle The worst buying experience of my life. Left after my purchase feeling xxxxx! Sad thing is the new car is lovely, but the whole experience leaves such The worst buying experience of my life. Left after my purchase feeling xxxxx! Sad thing is the new car is lovely, but the whole experience leaves such a bad taste in my mouth. I only wish that I had read the yelp reviews before I purchased my car. I have to take full responsibility for signing on the dotted line, but I am also compelled to let others know about my experience. This is the third car I have purchased from auto fair and I sadly had a bit of a trust factor, as in the past I felt treated fairly. They gave me a very poor trade in value on my truck, when I asked about it, they said Edmunds inflated there values, so that was not a reasonable tool to base the value on. When my husband asked about his discount, he had a hand waved at him and a no. I was getting zero percent financing so assumed that negated any discount. I have since been in touch with Auto Fair and was told that the salesman was certain I did not want to use my husbands discount and have him on the loan and was also told, well maybe I would have given ya a few more bucks for your truck but..I was there seven hours to purchase a car, I was exhausted and it was just a nightmare. If I can save just one person from having to experience this treatment the time I have taken to write this review will have been justified. More

They screwd me over really bad!!!!! You ready for this one?..... February of 2014 I bought a Certified Pre-Owned Limited Edition Edge. It was beautiful, however, the electrical You ready for this one?..... February of 2014 I bought a Certified Pre-Owned Limited Edition Edge. It was beautiful, however, the electrical panel in the front end was screwed up. It kept telling me "No key detected" or "Shift to Park" when I had my key in hand or my car was already parked and turned off. So I brought it in to be fixed. In a rental I went. A week went by and they told me it should be all set. It was not!!! The car was still saying those same things but also my radio wasn't working right. Ide press a button to change the station and nothing would happen. Or I would want XM radio on and it would turn my the CD on. So I brought it back again. Another Rental. Then my driver seat wouldn't work at all. It wouldn't move forward or backwards. It was stuck. Again, back in the shop. I picked it up a few days later with all these promises that it should be all set and I would be good now. The very next day my seat moved all the way forward on its own squishing me up against my steering wheel while I was driving with my son in the car. That was it for me!!! This is only July 2014. I brought it back for the 5th time in less than 6 months. I said I didn't feel safe anymore and i wanted to get into a differnt limited edge. They said to give them a few days to locate another limited edge. They called me a few days later and said to come on down.(which is 45 mins away) They had one for me. When I got there not only was it NOT a Certified Pre-owned, It was NOT limited. It also was the only color I asked them not to get me. So, a manager said " Go out in the lot and pick out something you like and we will work with you" I found 2 Limited Explorers. He told me that one was too expensive but this one was doable. I asked to test drive it. They told me it had just been brought in on trade and wouldn't be ready until tomorrow and to come back yet again. I got there to find that all the paperwork was filled out and ready to sign before I even got to test drive it. I asked the manager "What if I don't like this one?" His response was "You'd better like it! I pulled a lot of strings to get you in this car." I felt he was pushy and I didn't have any other options but to take this one. And trusting in this manager because I know him out of Auto Fair, I test drove it and moved forward. Now going to right now... My AC compressor blew in my Explorer last week so I bring it in to be serviced. They take it, give me a rental and say we will get back to you tomorrow. I didn't hear anything the next day so I called around 5pm to get an update. A female says that they had to order a part but someone would be calling me the next day. 6:30am the service guy calls and says "I'm so sorry but your warranty lapsed less than 2 months ago and you will be responsible for $1200.00-$1500.00 worth of work PLUS the rental cost. I couldn't believe what I was hearing. I thought I had a Pre-Owned Ford Certified like my Edge but I had a Auto Fair warranty. I told him not to touch my car and I would be picking it up that night. Even though I made it extremely clear not to touch it they went ahead and did an oil change after I had spoken to them. I fought with them about the rental because NO ONE told me beforehand that I might have to pay for it. They did eat the cost. I took the unfixed car to another dealer to see if there was anything they could do for me and they just laughed in my face. They said that they cant believe that someone could do such a mean and ruthless thing like Auto Fair did to me. The sales rep said he could never live with himself if he treated someone this way. There was absolutely nothing he could do. A 2011 Ford Limited Edition Explorer going for around $20,000.00 and I'm in debt for over $30,000.00. I am extremely unhappy with Auto Fair and the way they handled my situation. I would NEVER recommend them to another person. More