AutoFair Ford

Damaged my vehicle. Brought my vehicle in for 30k service ended up spending over $700. for new front brakes and roters, noticed a large gouge in the middle of my front bu Brought my vehicle in for 30k service ended up spending over $700. for new front brakes and roters, noticed a large gouge in the middle of my front bumper that I know for a fact was not there when I brought it in, I just hand washed it the day before, the gouge runs sideways at about the hight of a metal jack on wheels, or a cart used to carry parts, I know it was from a piece of equipment in there shop but they claim no responsability nor would they let me review any so called video of my service. More

Service recall and an oil change My Fusion had another service recall (Ok, not the dealer), but Ford needs to step up the product quality and reliability if they want to keep selling My Fusion had another service recall (Ok, not the dealer), but Ford needs to step up the product quality and reliability if they want to keep selling cars. I've had issues with the passenger air bag light coming on when people sitting the seat. I was told they're not heavy enough, but a 150 pound person should be heavy enough. Was told they need to see it happen to get the code.... really? I'd be happy to have them ride around with my and wait until it happens.... its intermittent. They've replaced the sensor on the seat, and still happening. So this is the background, now the last service for an oil change. They performed the seatbelt pretension recall, and regular oil change. About a week later, I decided to check the coolant level (another Ford issue with the high pressure 2.0L turbo on the Fusion, is it over heats, and sucks down the coolant levels. Please check yours. Its not a tech bulletin or a recall ... but it happens to many of these motors. While looking at the coolant, I checked the oil, which was down 1 full quart! The dip stick was at the lowest end of the "range" .... so I wiped off and checked again. Indeed so, a full quart low. Is the car burning that much oil in a week, with 47k miles for a 2013? I'd be really concerned if that is true, or perhaps is saving a quart here and there a way to boost profits and potential service work.... I really hope this isn't the case, and it was a technician mistake. More

Just wanted an oil change. Wanted an oil change. Came back with an estimate of over $700.00 dollars for new right tie rod and tie rod end. New air filter and cabin air filter. D Wanted an oil change. Came back with an estimate of over $700.00 dollars for new right tie rod and tie rod end. New air filter and cabin air filter. Didn't even mention the crumpled up exhaust shield. Told them don't do anything. Took my vehicle to my local repair shop and had them check it out. Didn't need any of the work they said I needed! As for the air filter, I had installed a new one a few days before. Perfectly clean. Be careful in their service dept. Lots of upselling going on. I won't go back. And I had purchased several cars from them. More

Bait and switch They took my car in trade put me in a new vehicle let me drive off the lot 4 days later they call me saying we can't get it financed. Bring it back an They took my car in trade put me in a new vehicle let me drive off the lot 4 days later they call me saying we can't get it financed. Bring it back any they try to offer me a different vehicle. They put me in an edge originally then try to offer me an escape with none of the options I wanted. Bad way to do business letting a brand new vehicle off the lot without knowing if they can finance it or not. Long story short stay away! More

DO NO GO HERE!!! This place is downright awful!!! I purchased a Ford her brand new less than 3 years ago and have had nothing but problems with the car. Of course, eve This place is downright awful!!! I purchased a Ford her brand new less than 3 years ago and have had nothing but problems with the car. Of course, everything is covered under warranty so I have to bring it back to the dealership and deal with them every time that something happens. The car started with a bad shudder problem that would happen upon acceleration. I continued to bring it back for over 2 years every couple of months to have them check it and each time they "reset the computer" which did NOTHING. Finally, it did it enough times for Ford's standards to replace the clutch. NOW the transmission continues to have problems. In a matter of 4 days, I had to bring it back for the same problem. It started on Sunday with my check engine light on and the computer screen stating "transmission malfunction service now. I drove it to the dealership Monday morning and they "fixed" it. Monday night when I was driving it home it stopped in the middle of accelerating and would not go but when pressing the gas the engine continued to rev. I didn't have time to bring it back that week because I need it to get to work and back (because they won't give you a rental.) Thursday night the same thing happened when driving it but this time the check engine light came back on and the same message appeared. I had to call a tow truck which took over an hour to come and on Friday the nightmare started. The were not sympathetic at all. It started with a 45 min phone call and the technician told me he would call back which he never did. I called again in the afternoon and there was no record of my call and no notes on the account. The new technician I spoke with said the car was in the shop and he would call me with an update. I told him I didn't want the car back because it is a safety hazard to which he responded that they were going to test drive it and it should be fine. He said I would have to file a complaint with Ford because they couldn't do anything. Fast forward a couple of days when I go to pick the car up and the salesperson was AGAIN not sympathetic to the situation. He said they were bound by Ford and therefore could only do so much. So what he really means is he doesn't want to help because he won't be able to make a sale and get commission off of it. Needless to say I have started the legal process and urge everyone to not give them a dime of your money!! More

Unethical I thought that I had a decent experience here until I left. I asked to look at used vehicles and instead was swayed to look at new with the idea of 0 I thought that I had a decent experience here until I left. I asked to look at used vehicles and instead was swayed to look at new with the idea of 0 percent financing. I was given a quote for my car 6000 dollars less than I was given at a different dealership and told I was getting a great deal withOUT 0 percent interest like I was told without even running my credit. The "incentives" were "great" but like I said not what I had asked to see. They hid the real amount being financed and gave only the monthly payment. They also tried to high pressure sell me on a vehicle. Would not recommend at all. More

Shady service department Where to start, well they don't always put the right oil in your car, oil filters aren't always changed. The used car department sells cars with bad t Where to start, well they don't always put the right oil in your car, oil filters aren't always changed. The used car department sells cars with bad tires, rotors, body damage and more. The times you get for labor will vary from time to time. They'll tell you it's costs 40$ to patch a tire just because you have a free oil change coupon, normally that tire patch is 19.99. Everyone constantly talks about what you look like, what your car looks like and if you come in with a coupon your a automatic xxxxxxx. I could write this for days, avoid this dealership. More

Seriously i'm seeing way too many positive reviews and starting to wonder how rigged they are, first, forget dealer incentives, they will find ways of burying t i'm seeing way too many positive reviews and starting to wonder how rigged they are, first, forget dealer incentives, they will find ways of burying them, forget about sale prices or internet pricing, they will bury it too, forget so called Best Trade in deals, what you will get is offered less the trade in price, so that said, GOOD NEWS, if your desperate, don't care paying over list and really have your back to the wall, they will help you, ( screw you in the process but hey ) forget about any chance of working a deal, their usual price is over list, deal with it, so that said, it was finally time to say goodbye to autofair ford, More

Disapointing service I brought my car in for an oil change. There were several recalls that needed to be addressed (latches on all 4 doors and automatic steering which re I brought my car in for an oil change. There were several recalls that needed to be addressed (latches on all 4 doors and automatic steering which required tearing up the dashboard). I got it back and the AC on the drivers side didn't work and the drivers side door wasn't closing. They took the car back to look at it. I just got a call where they accused me of having other work done on the door which is why the latch install wasn't 100% and the AC was an "existing issue" that would cost $250. Neither of these were problems before I brought it in. They are fixing the door, but not without shaming me. It is unfortunate that I have to defend myself and pay extra for things that came up after they "repaired" the recalls. Drivers shouldn't have to choose between safety of bringing in the car for recalls or dealing with new problems their service people are creating. I have never taken my car anywhere else but Autofair, but perhaps it is time I look elsewhere. More

Excellent dealership This dealership was excellent Ronald Jeudy was our salesman and he did everything from finding the right car for us to answering all our questions ! This dealership was excellent Ronald Jeudy was our salesman and he did everything from finding the right car for us to answering all our questions !! I would recommend him to anyone !! The finance department was excellent to deal with and so was the warrantee person I dealt with ,you have a great dealership and should be proud !!! More