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AutoFair Ford

Manchester, NH

4.2
605 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 605 reviews

July 15, 2024

If you love the traditional back and forth haggle, high pressure sales tactics with sales associated that don't know the product, then Autofair Ford is your dealership. You all know the one. Where the head More

by Dontbuyautofair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not listed
Jul 16, 2024 -

AutoFair Ford responded

We apologize for the experience you had with us. High-pressure sales tactics and lack of product knowledge are not what we aim to provide, and it's disappointing to hear this was your impression. We value your feedback and would like the opportunity to address any concerns or regrets you have about your purchase. Please reach out when convenient so we can assist further. Thank you, Kaleena Kordis - BDC Manager - 6036340915

July 13, 2024

I had a terrible experience with the managers and finance department. I came from ct up to nh to buy a truck because I heard good things about the dealer. It was good until they changed my finance rate afte More

by Andy p
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Trevor Stuart , Mahir Ibisevic
Jul 15, 2024 -

AutoFair Ford responded

Andy, I'm sincerely sorry to hear about your experience and the miscommunication regarding warranty coverage. It sounds incredibly frustrating and not at all what we aim for in customer service. I'd like the opportunity to discuss this further with you and see how we can make things right. Please reach out when you have a moment. Thank you, Chuck Hoegen - General Manager - (603) 634-0977

July 12, 2024

While I was frustrated about being without my car for 3 weeks while a recall was being taken care of. It was very frustrating not having a car the whole time. My service advisor Nick E was amazing. He stay More

by Kimz_angel05
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Enquist
Jul 15, 2024 -

AutoFair Ford responded

We're sorry for the inconvenience but glad to hear Nick provided excellent service and kept you informed throughout. Thanks for sharing your experience with AutoFair Ford in Manchester!

June 25, 2024

I dealt with Dave Kelley at AutoFair Ford in Manchester NH. I especially liked the fact that Dave wasn’t trying to “sell” me anything. He just wanted me to get exactly what I wanted. The rest of the dealer More

by genegabriel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Kelley, Mahir Ibisevic
Jun 26, 2024 -

AutoFair Ford responded

Gene, we're delighted to hear that Dave and the rest of our team at AutoFair Ford in Manchester provided such a positive experience. Thanks for recommending us!

June 24, 2024

Excellent Service, ready when they said it would be ready, .everything was explained clearly, and courteously More

by ncastonguay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 24, 2024 -

AutoFair Ford responded

Thanks for the fantastic review! We're glad to hear everything was ready on time and clearly explained at AutoFair Ford in Manchester. We appreciate your support!

June 12, 2024

joe is a great service advisor to deal with. he understands customers needs and gets job done in a reasonable amount of time. thanks joe More

by mlarocque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
joe reardon
Jun 13, 2024 -

AutoFair Ford responded

We're glad to hear Joe provided excellent service and met your needs at AutoFair Ford in Manchester. Thanks for sharing your positive experience!

June 11, 2024

ive had a good experience my advisor was really helpful and nice and too care of me More

by Majd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Jun 11, 2024 -

AutoFair Ford responded

Majd, thanks for the awesome review of AutoFair Ford in Manchester!

May 25, 2024

AutoFair Ford's service department was exceptional-efficient, friendly staff, quick repairs and excellent customer care. Highly recommended! More

by Mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Boyd
May 27, 2024 -

AutoFair Ford responded

Mitch, we're delighted to hear you had such a positive experience with our service department at AutoFair Ford in Manchester. Thanks for the high recommendation!

April 24, 2024

Buyer beware. ...I purchased a 2018 Ford. Reported a problem with the transmission while under warranty. Because the technicians could not recreate the problem...n More

by jfricano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chuck Hoegen
March 26, 2024

this dealership sure knows how to take you all the way from buying your old vehicle giving you a new one and with Jason at service with an appointment first class treatment all the way I love this dealers More

by mjcordero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason MacFarlane
Mar 26, 2024 -

AutoFair Ford responded

We're so glad to know you had a first-class experience with Jason and the rest of our team at AutoFair Ford in Manchester. We appreciate your recommendation! We look forward to seeing you down the road.