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AutoFair Ford

Manchester, NH

4.2
603 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 603 reviews

July 12, 2024

While I was frustrated about being without my car for 3 weeks while a recall was being taken care of. It was very frustrating not having a car the whole time. My service advisor Nick E was amazing. He stay More

by Kimz_angel05
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Enquist
Jul 15, 2024 -

AutoFair Ford responded

We're sorry for the inconvenience but glad to hear Nick provided excellent service and kept you informed throughout. Thanks for sharing your experience with AutoFair Ford in Manchester!

June 25, 2024

I dealt with Dave Kelley at AutoFair Ford in Manchester NH. I especially liked the fact that Dave wasn’t trying to “sell” me anything. He just wanted me to get exactly what I wanted. The rest of the dealer More

by genegabriel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Kelley, Mahir Ibisevic
Jun 26, 2024 -

AutoFair Ford responded

Gene, we're delighted to hear that Dave and the rest of our team at AutoFair Ford in Manchester provided such a positive experience. Thanks for recommending us!

June 24, 2024

Excellent Service, ready when they said it would be ready, .everything was explained clearly, and courteously More

by ncastonguay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 24, 2024 -

AutoFair Ford responded

Thanks for the fantastic review! We're glad to hear everything was ready on time and clearly explained at AutoFair Ford in Manchester. We appreciate your support!

June 12, 2024

joe is a great service advisor to deal with. he understands customers needs and gets job done in a reasonable amount of time. thanks joe More

by mlarocque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
joe reardon
Jun 13, 2024 -

AutoFair Ford responded

We're glad to hear Joe provided excellent service and met your needs at AutoFair Ford in Manchester. Thanks for sharing your positive experience!

June 11, 2024

ive had a good experience my advisor was really helpful and nice and too care of me More

by Majd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Jun 11, 2024 -

AutoFair Ford responded

Majd, thanks for the awesome review of AutoFair Ford in Manchester!

May 25, 2024

AutoFair Ford's service department was exceptional-efficient, friendly staff, quick repairs and excellent customer care. Highly recommended! More

by Mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Boyd
May 27, 2024 -

AutoFair Ford responded

Mitch, we're delighted to hear you had such a positive experience with our service department at AutoFair Ford in Manchester. Thanks for the high recommendation!

April 24, 2024

Buyer beware. ...I purchased a 2018 Ford. Reported a problem with the transmission while under warranty. Because the technicians could not recreate the problem...n More

by jfricano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chuck Hoegen
March 26, 2024

this dealership sure knows how to take you all the way from buying your old vehicle giving you a new one and with Jason at service with an appointment first class treatment all the way I love this dealers More

by mjcordero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason MacFarlane
Mar 26, 2024 -

AutoFair Ford responded

We're so glad to know you had a first-class experience with Jason and the rest of our team at AutoFair Ford in Manchester. We appreciate your recommendation! We look forward to seeing you down the road.

March 22, 2024

Nick is phenomenal! Assisted with appointment as well as going above and beyond to answer questions about after market mud flaps. More

by Timfinn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Enquist
Mar 22, 2024 -

AutoFair Ford responded

We're delighted to know that Nick was able to assist you with your needs at AutoFair Ford in Manchester. We'll make sure he gets the recognition for his excellent service!

March 14, 2024

Not happy with our warranty, we put 7k miles on the truck since we bought it. It’s a 2015 so got the warranty$3600. Well we need 5700 . Worth of work and guess what, that work isn’t warrantied…not happy with More

by Ctygrl416
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Mar 21, 2024 -

AutoFair Ford responded

I'm sorry to learn about your warranty concerns. It's important that our customers feel confident with their purchases and the warranties attached to them. Please reach out so we can discuss this further and find a solution for you. Thank you, Paul Visconti - Service Director - (603) 634-0968

Mar 21, 2024 -

Ctygrl416 responded

I don’t think there’s solution! We bought the 2015, so we said yes on the warranty because it was a 2015.well they don’t hand you the warranty there and didn’t tell us it was from a third party. Definitely miss represented it! I had to download it at home. So when we need it, of course it’s not covered! This was definitely misrepresented by the finance guy.. we had just cancelled this useless warranty , and having it fixed elsewhere and then we’re going to sell it. Never again will I buy from AutoFair FORD! And then they have the audacity to tell us they will give us 13k only because it needs over 5k in work! Really, what a slap in the face… oh and they said o we don’t use them much anymore, they’re 3rd party! Beyond mad as we still owe 14k on this truck and put 10k down on it! Never again !

Mar 21, 2024 -

Ctygrl416 responded

Also I did not give all those stars, Tom did not want me to write something, he took the paper and said he would fill it in! Obviously he filled that in, because I didn’t! What a joke…. Another hit!