AutoFair Ford

Great customer service and car care! Shannon the assistant service manager, is kind, courteous and tends to the customers needs with their vehicles. She understands the customers time co Shannon the assistant service manager, is kind, courteous and tends to the customers needs with their vehicles. She understands the customers time counts. Shannon had my vehicle ready when promised and got me a complimentary shuttle home while the car was being repaired. She is an asset to Autofair. More

Sloppy Service Sloppy job and I had to go back after they broke my door handle. Very laxidazical attitude with no urgency or respect for my time. Sloppy job and I had to go back after they broke my door handle. Very laxidazical attitude with no urgency or respect for my time. More

Back up alarm on even when nothing is there Truck has been in 3 times for this problem Teck dosen,t know how to fix Service refuses to change parts that may be the cause Service manager, Gen Truck has been in 3 times for this problem Teck dosen,t know how to fix Service refuses to change parts that may be the cause Service manager, General manger were not help Service writer shut alarm off (not a fix) Will most likely purchase parts and fix myself ( some warranty truck has 21,000 miles) More

It's a hit or miss Great sales personnel and customer service, but when it comes to the Service Center, mechanics need more training. I'm not a mechanic but I had my dou Great sales personnel and customer service, but when it comes to the Service Center, mechanics need more training. I'm not a mechanic but I had my doubts about 2-3 issues with my brand new Explorer that I purchased from Auto Fair Ford (Manchester) and felt the need to address it to my service adviser who's very nice and understanding. He addressed my concerns to the mechanic on duty that day who concluded that there's no issues with the vehicle. Not too convinced, I took my Explorer to LondonDerry Ford who confirmed my suspicions by fixing the problems. Plus 7-8 months after I bought my brand new 2015 Ford Explorer at Auto Fair Ford (Manchester) I had issues with the radio and the manager at that time was very tough to deal with and after looking into it he concluded that something's wrong with the radio and refused to replace it even though it's still under warranty. When I realized that there's no resolution in sight, to safe myself the headache and feeling bad for the poor embarrassed salesman who's stuck in the middle, I went ahead with new paperwork and paid more money to exchange it for the 2016 model. To me it was worth it to stick with Ford and get rid of my 2013 Jeep Grand Cherokee Overland (Chrysler) that I puechased brand new and started having issues 3 months after I bought it. Based on my experience with Chrysler, the company does not care about the consumer. It's products are made with very poor workmanship, dangerous, deadly to the buyer and depreciates the second you buy it and drive it off the dealer's parking lot. My grandfather used to say:" Ford is the mother of the poor and Chrysler makes you poor." Because of the rude manager and the inexperienced mechanic I gave the dealership three stars... Thank you. PS: Five Stars for sales people. More

Buying experience Joshua Boulay was my Salesman. He was efficient and knowledgeable. I was in a hurry and Josh went and got my new Ford Explorer all cleaned and ready f Joshua Boulay was my Salesman. He was efficient and knowledgeable. I was in a hurry and Josh went and got my new Ford Explorer all cleaned and ready for me. Great experience. More

Damaged my vehicle. Brought my vehicle in for 30k service ended up spending over $700. for new front brakes and roters, noticed a large gouge in the middle of my front bu Brought my vehicle in for 30k service ended up spending over $700. for new front brakes and roters, noticed a large gouge in the middle of my front bumper that I know for a fact was not there when I brought it in, I just hand washed it the day before, the gouge runs sideways at about the hight of a metal jack on wheels, or a cart used to carry parts, I know it was from a piece of equipment in there shop but they claim no responsability nor would they let me review any so called video of my service. More

Service recall and an oil change My Fusion had another service recall (Ok, not the dealer), but Ford needs to step up the product quality and reliability if they want to keep selling My Fusion had another service recall (Ok, not the dealer), but Ford needs to step up the product quality and reliability if they want to keep selling cars. I've had issues with the passenger air bag light coming on when people sitting the seat. I was told they're not heavy enough, but a 150 pound person should be heavy enough. Was told they need to see it happen to get the code.... really? I'd be happy to have them ride around with my and wait until it happens.... its intermittent. They've replaced the sensor on the seat, and still happening. So this is the background, now the last service for an oil change. They performed the seatbelt pretension recall, and regular oil change. About a week later, I decided to check the coolant level (another Ford issue with the high pressure 2.0L turbo on the Fusion, is it over heats, and sucks down the coolant levels. Please check yours. Its not a tech bulletin or a recall ... but it happens to many of these motors. While looking at the coolant, I checked the oil, which was down 1 full quart! The dip stick was at the lowest end of the "range" .... so I wiped off and checked again. Indeed so, a full quart low. Is the car burning that much oil in a week, with 47k miles for a 2013? I'd be really concerned if that is true, or perhaps is saving a quart here and there a way to boost profits and potential service work.... I really hope this isn't the case, and it was a technician mistake. More

Just wanted an oil change. Wanted an oil change. Came back with an estimate of over $700.00 dollars for new right tie rod and tie rod end. New air filter and cabin air filter. D Wanted an oil change. Came back with an estimate of over $700.00 dollars for new right tie rod and tie rod end. New air filter and cabin air filter. Didn't even mention the crumpled up exhaust shield. Told them don't do anything. Took my vehicle to my local repair shop and had them check it out. Didn't need any of the work they said I needed! As for the air filter, I had installed a new one a few days before. Perfectly clean. Be careful in their service dept. Lots of upselling going on. I won't go back. And I had purchased several cars from them. More

Bait and switch They took my car in trade put me in a new vehicle let me drive off the lot 4 days later they call me saying we can't get it financed. Bring it back an They took my car in trade put me in a new vehicle let me drive off the lot 4 days later they call me saying we can't get it financed. Bring it back any they try to offer me a different vehicle. They put me in an edge originally then try to offer me an escape with none of the options I wanted. Bad way to do business letting a brand new vehicle off the lot without knowing if they can finance it or not. Long story short stay away! More

DO NO GO HERE!!! This place is downright awful!!! I purchased a Ford her brand new less than 3 years ago and have had nothing but problems with the car. Of course, eve This place is downright awful!!! I purchased a Ford her brand new less than 3 years ago and have had nothing but problems with the car. Of course, everything is covered under warranty so I have to bring it back to the dealership and deal with them every time that something happens. The car started with a bad shudder problem that would happen upon acceleration. I continued to bring it back for over 2 years every couple of months to have them check it and each time they "reset the computer" which did NOTHING. Finally, it did it enough times for Ford's standards to replace the clutch. NOW the transmission continues to have problems. In a matter of 4 days, I had to bring it back for the same problem. It started on Sunday with my check engine light on and the computer screen stating "transmission malfunction service now. I drove it to the dealership Monday morning and they "fixed" it. Monday night when I was driving it home it stopped in the middle of accelerating and would not go but when pressing the gas the engine continued to rev. I didn't have time to bring it back that week because I need it to get to work and back (because they won't give you a rental.) Thursday night the same thing happened when driving it but this time the check engine light came back on and the same message appeared. I had to call a tow truck which took over an hour to come and on Friday the nightmare started. The were not sympathetic at all. It started with a 45 min phone call and the technician told me he would call back which he never did. I called again in the afternoon and there was no record of my call and no notes on the account. The new technician I spoke with said the car was in the shop and he would call me with an update. I told him I didn't want the car back because it is a safety hazard to which he responded that they were going to test drive it and it should be fine. He said I would have to file a complaint with Ford because they couldn't do anything. Fast forward a couple of days when I go to pick the car up and the salesperson was AGAIN not sympathetic to the situation. He said they were bound by Ford and therefore could only do so much. So what he really means is he doesn't want to help because he won't be able to make a sale and get commission off of it. Needless to say I have started the legal process and urge everyone to not give them a dime of your money!! More