AutoFair Ford

Don't care after sale Bought a 2018 f150 have major issue with truck was told it nature of truck first.would not return calls after said didn't want it they don't stand by Bought a 2018 f150 have major issue with truck was told it nature of truck first.would not return calls after said didn't want it they don't stand by there 7 or 30 day policy.have bought fifteen vehicle from Auto fair never again.waiting for Ford answer,l won't even take grandkids in it to unsafe, bought the super crew just for them.thanks Auto fair.Buying my first Chevy truck....... More

Ford F150 Running Boards Shannon Boyd and Dan Wood were very helpful in addressing issues I was having with my automatic running boards. They went the extra mile to ensure my Shannon Boyd and Dan Wood were very helpful in addressing issues I was having with my automatic running boards. They went the extra mile to ensure my expectations were met in accordance with my extended warranty. More

Won’t spend time to Diagnose I left my 2018 Ford Escape atAutofair for 1 week as I was away on Business. I had an issue with the cruise control and the traction control. They call I left my 2018 Ford Escape atAutofair for 1 week as I was away on Business. I had an issue with the cruise control and the traction control. They call me and tell me nothing is wrong. This was after they looked it over on day 1. I called back and told them they have the vehicle for the whole week to get resolved. I pick it up on Saturday. They only drove my vehicle 2 miles which is no where near what neede to be driven to diagnose. Driving my vehicle and the trans makes noise and the traction control light comes on. Guess I’ll just let it Blow up and then they can replace the whole transmission. Only 16,000mi on the vehicle. Thanks for all your efforts, I know Flat Rate doesn’t pay when its Warranty. More

Leasing my new Ford Ecosport was easy. Tim and Robert were very helpful during the whole process and I got the car I was looking for. They both went over all the details thoroughly, I drov Tim and Robert were very helpful during the whole process and I got the car I was looking for. They both went over all the details thoroughly, I drove off the lot happy with my car. More

Great Experience All the members of the staff that I interacted with during my purchase were very friendly and exceeded my expectations. Good atmosphere and great team All the members of the staff that I interacted with during my purchase were very friendly and exceeded my expectations. Good atmosphere and great team. More

Genuine feeling I not only was not pressured but left here knowing I actually made a friend. Go see Chase Hall in the Sales Department I have only bought from Chase H I not only was not pressured but left here knowing I actually made a friend. Go see Chase Hall in the Sales Department I have only bought from Chase Hall !!!! 100% someone you can trust and rely on. The sale did not end after I left. He actually calls me to see how I am doing , reminds me of oil changes and is and always has been someone I can count on . I am so happy and would encourage anyone looking for a new car please go see Chase More

Late Nights At Ford Bring Awards! So we went to Ford and did walk away with a 2018 Ford 150 which made my husband extremely happy, We ran into some problems with financing but Ford ha So we went to Ford and did walk away with a 2018 Ford 150 which made my husband extremely happy, We ran into some problems with financing but Ford has promised to remedy the problem. On another note I want to say we throughly enjoyed our time with Scott Vincent, very personable and helped us understand the steps it would take to get us into the vehicle we wanted. Thank you Scott! and I expect that I will be getting a check in the mail soon as promised. More

Pleasant experience Serviced my 2016 F-250 for a coolant leak, covered under warranty. Called as asked with diagnosis before repair. Called again when done. Received cour Serviced my 2016 F-250 for a coolant leak, covered under warranty. Called as asked with diagnosis before repair. Called again when done. Received courtesy transportation both ways (10 plus miles each way). Drivers were also courteous and professional. More

Awful service manager So I took my car about a year ago to service my car the normal stuff oil change, for one they didn't offer me any discount which was part of the deal So I took my car about a year ago to service my car the normal stuff oil change, for one they didn't offer me any discount which was part of the deal since I bought the car from them and he added extra services that the car didn't need and gave me an estimate and I told him to take a look at my car and call me with the total amount before servicing it , couple hours later he calls me and he said the car is all set and I owe him 900$ I was like but I told you to call me before servicing it and give an estimate but you went ahead and did it anyways and now I'm stuck with a 900$ bill not to mention that you didn't offer me any discounts or reminded me of any of my coupons that I got when I bought the car? So I got mad and I went a head gave them a bad feedback that they send to my email for me to fill out ,so then they kept harassing me and calling me trying to bribe me by paying 250$ and sent me another survey for me to fill out and basically lie and say that there was no problem and it's taking care off so I refused ,then few months after one of my tires popped so again I took down there and I had a recall that needed to be fixed also off course he tried to rip me off again by saying that I had to change all four tires and it'll cost me about 900 so I took my car to Sullivan tire to get a second opinion and wouldn't you know it they said all my other tires were fine I only need to change that one tire off course I gave them another bad survey , after that I received another recall letter so I called because it's the dealr's responsibility to fix the recall so they scheduled appointment for this morning I took my car down there and the manager refused to service my car because I gave him a bad review in the past and I told him you are my dealer it is your responsibility to fix the recall on my car and he refused to do on top of that he was being extremely rude to me and my boyfriend and I asked him if you weren't willing to fix my car why did you schedule appointment with me and wasted my time and had come all the way down here to tell me that you're not servicing my car ? I have never experienced that in my intire life and I asked to speak to the manager above him he wasn't around so I spoke to another manager and he said that is very odd situation and he had never heard about that before by the way the servicing manger I'm talking about his name is Dan extremely rude person and very unprofessional he shouldn't have this job ,at this point I waiting a call from the higher manager so he can fix this issue ,but I'll never step a foot to that place ever again ., not to mention the miscommunication between them because the same day couple hours later I received a call from one the service department who does the scheduling asking me why I didn't bring my car in today and if need to schedule another appointment .. ARE YOU SERIOUS ? More

Do not follow through with promises I was told I would see a $70 rebate in the 4-6 weeks after buying 4 tires for my truck. It's 5 months later and still don't have it. Called asking a I was told I would see a $70 rebate in the 4-6 weeks after buying 4 tires for my truck. It's 5 months later and still don't have it. Called asking about it, no return call. Scheduled service, brought my truck in and asked about it, was told we'll get back to you within a week.....a month later, I call and escalate to the Director of Service Dan Woods - I leave him a VM - it's been 3 weeks and still no call. I have spent a boatload of money here over the 7 years of owning my truck - no level of service! More