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AutoFair Ford

Manchester, NH

4.2
601 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 601 reviews

April 09, 2019

making it easy The entire team made the purchase easy. This was my second attempt, the first at another dealer ended tragically. I'm glad this team had the skill t More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Roy, Drew Cyr, Gaius Dipigney
Apr 17, 2019 -

AutoFair Ford responded

Thank you for saying so Paul! We really appreciate your business!

April 09, 2019

Service My Ford Escape was fixed right the first time, at the price that was quoted me; in a timely manner; by a friendly and knowledgeable service staff. More

by Tessi2-sihsit-kYvkiv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lessieur, Drew Cyr
Apr 17, 2019 -

AutoFair Ford responded

Thank you very much!

April 01, 2019

Unhappy Customer Recently purchased a vehicle from the dealership. Sales person was great but was charged for items that I was told were free. Unfortunately found this More

by Shaun1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob
Apr 17, 2019 -

AutoFair Ford responded

Shaun thank you for taking the time to send in a review of your purchase with us. I know Jacob worked very hard with our finance team to get you approved on this vehicle. Yes the warranty item was on the purchase and sale and the other documentation and yes the amount of the warranty was discounted from final price you paid. I am sorry if the manager you spoke with came off rude or uncaring and failed to properly explain how it was discounted. I know the entire team worked hard to get this completed and have you take the car home. I wish you nothing but the best and hope you enjoy the vehicle for many happy miles. -Adam

Apr 18, 2019 -

Shaun1234 responded

Also want to pint out that the 172 point inspection states that the floor mats are in the truck and clean. The window sticker states that there are floor mats in the vehicle and yet when I brought this to the attention of the dealership I get the "we didn't make enough money on the vehicle" to supply floor mats. But Like I said, all in all I will not buy another vehicle from this dealership and will continue to spread the word. I have also contacted Ford Corporate in regards to this along with legal council as I have not received the items that were supposed to be included in the purchase of this vehicle. Shaun

March 10, 2019

Very disappointing I purchased a vehicle at Autofair Ford three years ago with Tim Sewall and had a great experience! Recently I went back to trade in that vehicle as ou More

by Tracy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Kling
Apr 17, 2019 -

AutoFair Ford responded

Tracy thank you for taking the time to share your experience with us. We have discussed your visit in our weekly huddle and are learning from it. No guest of ours should ever leave feeling the way you did. I am very sorry and I hope you enjoy your new vehicle for many happy miles. -Adam

March 05, 2019

Our salesman Gaius was great. I'm happy with my purchase. Our salesman Gaius was great. I'm happy with my purchase and would recommend this dealership to anyone looking g for a vehicle. They fixed a minor i More

by Beeda65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Ormond, Gaius Dipigney
Apr 17, 2019 -

AutoFair Ford responded

Thank you so much!

February 01, 2019

Service was fast, friendly and with special was priced accordingly. This is my 3rd trip to this dealership and I've haven't been disappointed once. More

by aland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerome Bouchard
Nov 09, 2021 -

AutoFair Ford responded

Hello aland, Thank you for taking the time to leave us a review. We are overjoyed to read that you had a great experience with our service team. We will be sure to send this to our service director. Thank you again for the kind words.

January 17, 2019

Tried to Buy a New F-350 Synopsis: I tried to buy a brand new, 2019 F-350 from Autofair Ford using the USAA (military) Buying Program. It was nothing short of a nightmare. I h More

by BHS2286
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Roy, Khaled Haque, Chuck Hoegen, John Crowley, Tony Dibenedetto, Drew Cyr, Mark Bernal
Oct 01, 2021 -

AutoFair Ford responded

Hello We are disappointed to read about your last experience with us.

January 10, 2019

2018 Edge for Chris Overall, me and my wife have been very pleased with the Edge. I would like to thank Rob and Scott for making this deal work out for us. We could not h More

by chrisRS3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Ormond , Scott Vincent
Oct 01, 2021 -

AutoFair Ford responded

Hello Thank you for taking the time to leave us a review. We are sorry happy to read that you had a great experience and found the car for you, thanks to Rob and Scott. We hope you are enjoying your vehicle and hope to see you next time you're in the market for a new vehicle

January 05, 2019

ford recall and issue with four wheel drive brought my f150 in for recall work and told them i had a squeal in the front hubs found the problem and fixed it and the recall work big thanks to Jer More

by SSmith
Recommend Dealer
Yes
Employees Worked With
Jerome Bouchard C Hisowski
Oct 01, 2021 -

AutoFair Ford responded

Hello We are so glad that you had a phenomenal experience with our service department. We appreciate you taking the time to tell us our story. We hope that you are enjoying your truck.

January 04, 2019

NEED TO CAR WASH I feel that the dealership does a good job at performing maintenance in a timely manner However, i think that if they ran the cars and trucks thru More

by Ernie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
joe reardon
Oct 01, 2021 -

AutoFair Ford responded

Hello Ernie, That is a great idea and we will send this suggestion to our senior management team.

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