AutoFair Ford

Excellent team of folks to work with! I was comfortable with how things went. Steve was very knowledgeable and basically just a great guy. Assertive enough to make the sale but not pushy I was comfortable with how things went. Steve was very knowledgeable and basically just a great guy. Assertive enough to make the sale but not pushy to make one uncomfortable. His enthusiasm was hard to resist. More

Good people excellent service Everything went smoothly and in a low stress environment I am happy with my purchase and most likely will be sending my friends to buy a ford from th Everything went smoothly and in a low stress environment I am happy with my purchase and most likely will be sending my friends to buy a ford from this dealership More

Rough start, happy ending My wife and I went to AutoFair with the intentions of buying an F250 to tow our horse trailer... I ended up buying a 2018 f150 based largely on the re My wife and I went to AutoFair with the intentions of buying an F250 to tow our horse trailer... I ended up buying a 2018 f150 based largely on the recommendations of our sales person, and against my better judgement. I do not think the sales person Scott Kling represents the dealership very well. I'm not sure why he pushed us so hard to be in an F-150, but he did. Our mistake, was taking his recommendation at face value. We had a few issues with the truck, once we got it home, and the dealership fixed them without issue to their credit. This past weekend my wife took the horse trailer out for the first time since we finally had some good weather. The new truck, even though the rating on the F-150 was adequate, was not meant to pull that kind of load. It was difficult and dangerous to drive, which was obviously upsetting to us. It took a few days, and a few trips back to the dealership but ultimately they took our truck back in a fair and equitable manner for both parties involved, and we moved into the F250 that we had originally come to look at and purchase a month ago when this process started. I will give credit to the sales manager Chuck, the finance manager Rob, and the other sales person Steve that I worked with, as being completely professional and doing a great job. I especially want to highlight Steve in this process, he is an exceptional salesperson and I would highly recommend seeing him for any of your vehicle needs. His commitment to customer service excellence is impressive. I myself work in sales and can really respect somebody who does as fine a job as Steve does. Even though this started off on a bad foot, I ultimately feel that the dealership did their best to meet our needs. More

making it easy The entire team made the purchase easy. This was my second attempt, the first at another dealer ended tragically. I'm glad this team had the skill t The entire team made the purchase easy. This was my second attempt, the first at another dealer ended tragically. I'm glad this team had the skill to make an easy sale happen. More

Service My Ford Escape was fixed right the first time, at the price that was quoted me; in a timely manner; by a friendly and knowledgeable service staff. My Ford Escape was fixed right the first time, at the price that was quoted me; in a timely manner; by a friendly and knowledgeable service staff. More

Used car purchase Cleveland Burwell was very professional, up front, and a pleasure to work with. Everyone that I came in contact with was courteous and energetic. I wo Cleveland Burwell was very professional, up front, and a pleasure to work with. Everyone that I came in contact with was courteous and energetic. I would recommend this dealership for a certified pre owned, or new vehicle purchase. More

2019 Expedition Cleveland was an excellent sales person. So far the vehicle has performed very well and we're happy with our purchase. Thank you very much Cleveland Cleveland was an excellent sales person. So far the vehicle has performed very well and we're happy with our purchase. Thank you very much Cleveland. More

Excellent service Excellent friendly service. The courier service, dropping you off and picking you up at work, gives th the final 5th star. I would recommend this de Excellent friendly service. The courier service, dropping you off and picking you up at work, gives th the final 5th star. I would recommend this dealership More

Great people Very satisfied. Great people who care about what they are doing. Would not hesitate to buy again for a third time here !!! Good price too. Very satisfied. Great people who care about what they are doing. Would not hesitate to buy again for a third time here !!! Good price too. More

Unhappy Customer Recently purchased a vehicle from the dealership. Sales person was great but was charged for items that I was told were free. Unfortunately found this Recently purchased a vehicle from the dealership. Sales person was great but was charged for items that I was told were free. Unfortunately found this out after making the purchase. Called the dealer to advise what had happened and was told they would take the item off but I'd have to drive an hour and a half back to the dealership which I am unable to do in the time frame they provided. The Manager was rude and when I told him I'd never buy another vehicle here and would be spreading the word he stated he wouldn't want me to buy another one from them anyway. Overall the guy was very rude and didn't seem care after the purchase was complete. As I stated above will never buy another vehicle from AutoFair, and have been and will continue to spread the word about their shady tactics. More