AutoFair Ford

Great people Very satisfied. Great people who care about what they are doing. Would not hesitate to buy again for a third time here !!! Good price too. Very satisfied. Great people who care about what they are doing. Would not hesitate to buy again for a third time here !!! Good price too. More

Rough start, happy ending My wife and I went to AutoFair with the intentions of buying an F250 to tow our horse trailer... I ended up buying a 2018 f150 based largely on the re My wife and I went to AutoFair with the intentions of buying an F250 to tow our horse trailer... I ended up buying a 2018 f150 based largely on the recommendations of our sales person, and against my better judgement. I do not think the sales person Scott Kling represents the dealership very well. I'm not sure why he pushed us so hard to be in an F-150, but he did. Our mistake, was taking his recommendation at face value. We had a few issues with the truck, once we got it home, and the dealership fixed them without issue to their credit. This past weekend my wife took the horse trailer out for the first time since we finally had some good weather. The new truck, even though the rating on the F-150 was adequate, was not meant to pull that kind of load. It was difficult and dangerous to drive, which was obviously upsetting to us. It took a few days, and a few trips back to the dealership but ultimately they took our truck back in a fair and equitable manner for both parties involved, and we moved into the F250 that we had originally come to look at and purchase a month ago when this process started. I will give credit to the sales manager Chuck, the finance manager Rob, and the other sales person Steve that I worked with, as being completely professional and doing a great job. I especially want to highlight Steve in this process, he is an exceptional salesperson and I would highly recommend seeing him for any of your vehicle needs. His commitment to customer service excellence is impressive. I myself work in sales and can really respect somebody who does as fine a job as Steve does. Even though this started off on a bad foot, I ultimately feel that the dealership did their best to meet our needs. More

making it easy The entire team made the purchase easy. This was my second attempt, the first at another dealer ended tragically. I'm glad this team had the skill t The entire team made the purchase easy. This was my second attempt, the first at another dealer ended tragically. I'm glad this team had the skill to make an easy sale happen. More

Service My Ford Escape was fixed right the first time, at the price that was quoted me; in a timely manner; by a friendly and knowledgeable service staff. My Ford Escape was fixed right the first time, at the price that was quoted me; in a timely manner; by a friendly and knowledgeable service staff. More

Unhappy Customer Recently purchased a vehicle from the dealership. Sales person was great but was charged for items that I was told were free. Unfortunately found this Recently purchased a vehicle from the dealership. Sales person was great but was charged for items that I was told were free. Unfortunately found this out after making the purchase. Called the dealer to advise what had happened and was told they would take the item off but I'd have to drive an hour and a half back to the dealership which I am unable to do in the time frame they provided. The Manager was rude and when I told him I'd never buy another vehicle here and would be spreading the word he stated he wouldn't want me to buy another one from them anyway. Overall the guy was very rude and didn't seem care after the purchase was complete. As I stated above will never buy another vehicle from AutoFair, and have been and will continue to spread the word about their shady tactics. More

Very disappointing I purchased a vehicle at Autofair Ford three years ago with Tim Sewall and had a great experience! Recently I went back to trade in that vehicle as ou I purchased a vehicle at Autofair Ford three years ago with Tim Sewall and had a great experience! Recently I went back to trade in that vehicle as our family is growing and we need something larger. Unfortunately, Tim was not working so I ended up with another sales associate. My experience couldn't have been any further from the first. Scott was very pushy and rude. He gave me one option to choose from..one vehicle. I didn't like it at all! It wasn't what I wanted, I didn't like the way it drove and it wasn't even clean yet. He made me feel silly for not liking it. He even went as far as to belittle my fiance (who wasn't there) for giving me a budget that I intended to stick with. I also didnt appreciate the way he was speaking to the two guys that were training with him. I left VERY disappointed. The next day I got exactly what I wanted down the road a Quirk. I guess the experience you have really depends on the sales associate you end up with. More

Our salesman Gaius was great. I'm happy with my purchase. Our salesman Gaius was great. I'm happy with my purchase and would recommend this dealership to anyone looking g for a vehicle. They fixed a minor i Our salesman Gaius was great. I'm happy with my purchase and would recommend this dealership to anyone looking g for a vehicle. They fixed a minor issue with no problem. The finance guy Robert Ormond was great at explaining everything. Thank you! More

Service was fast, friendly and with special was priced accordingly. This is my 3rd trip to this dealership and I've haven't been disappointed once. was fast, friendly and with special was priced accordingly. This is my 3rd trip to this dealership and I've haven't been disappointed once. More

Tried to Buy a New F-350 Synopsis: I tried to buy a brand new, 2019 F-350 from Autofair Ford using the USAA (military) Buying Program. It was nothing short of a nightmare. I h Synopsis: I tried to buy a brand new, 2019 F-350 from Autofair Ford using the USAA (military) Buying Program. It was nothing short of a nightmare. I have no idea why. In the end they sold me an F-250 INSTEAD of the F-350 I wanted/needed and then were semi-ridiculous when I wanted the extended warranty I purchased for said F-250 refunded (as Ford assures it can be when you purchase it). Takeaway: It doesn’t appear anyone working at this Ford dealership actually knows anything about Ford trucks OR gives a xxxx about Ford trucks. DO NOT attempt to buy a Ford truck from Autofair Ford. My Story: I wanted to buy a 2019 Ford F-350. I need an F-350 because I haul a full ton (2,000lbs) of animal feed every week and have been doing it with a 1992 F-350 for the past six years. I wanted to make this one, serious upgrade to a brand new full ton Super Duty truck and then be “set” for the next 20 years. I am a member of USAA (military banking/insurance) and they have an AMAZING “Buyer Service” with member dealerships. I used the USAA Buyer Service to begin searching for an F-350 and Autofair Ford was one of the dealerships that contacted me. I was impressed because I was contacted by a woman who said she was the official USAA contact person at Autofair. I mean I was impressed that they had someone specifically assigned to handle USAA people. And I also got an email from the general manager. I thought that was a lot of “effort.” Which I like. So I began emailing with the woman who was the “USAA rep” about an F-350. They had one on the lot, but a regular cab and my “requirements” were: extended cab; 4x4; 8ft bed; and the “cheapest” trim we could find. I made an appointment to go to Manchester on NEW YEAR’S DAY after a long and busy day of work and I drove the 1.5 hours to get there before they closed, thinking I had an appointment with Ms. USAA Rep. Apparently no one there knew I was coming. When I told them there was an “email trail” regarding the truck I wanted and my appointment they did find it and Ms. USAA Rep came out, introduced herself, shook my hand and…I never saw her again. I was handed off to a salesman who had NO IDEA what he was doing. I mean NO IDEA. I mean he told me he had just started there and he kept having to go to his “manager” or someone to figure stuff out. I knew way more about how buying a car/truck works than this guy knew/knows. No car dealership should have someone working as their “sales rep” who has no idea what they’re doing. You must give the people who work for/represent you the tools/knowledge/training to be able to do their job. That is CLEARLY not the case at Autofair Ford. BlahBlahBlah – foolish 12 yr old salesman didn’t even know how financing worked. BlahBlahBlah - foolish Finance Guy took over from foolish 12 yr old salesman after 2d F-350 they found at another dealership got sold and found a 3rd truck. Foolish Finance Guy told me this 3rd truck was “the same” as the previous two F-350s except for the trim. I asked for a pic of the window sticker and he sent one. I attempted to zoom in and see all the details. So…let’s take a moment to say: SHAME ON ME for not double and triple and quadruple checking EVERY-xxxx-THING to make sure what I was getting is what I wanted. BUT!! The xxxx reason I go through the USAA Buyer Program is because I DO NOT want to be fighting that ridiculous “car dealership battle” where they’re trying to screw you over any way they possibly can and it’s up to you and your wits to be able to buy a vehicle and not get HOSED. I should NOT have given Autofair as much benefit of the doubt as I did. I gave Autofair so much benefit of the doubt because they were part of the USAA Buyer Program AND they offered me a really great trade-in value. Granted, my trade-in was pretty fantastic: 2014 Mini Clubman S with less than 14k miles on it. PRISTINE. It was a good xxxx trade-in. And, in the end, that is my one real regret in this entire disaster. I threw away most of the equity in my Mini because of what went down. We went back and forth with different tricks and pics of window stickers and finally found an F-350 at some other dealership that met my criteria and they put a spray in bedliner in it and I drove down in my Mini to trade it in and pick up the new truck. I never test drove the new truck. No one ever sat in the new truck with me and went over even one thing. No one even cracked open the new trucks’ operator’s manual. Nothing. I took my stuff out of The Mini. I did all the paperwork (including purchasing an extended warranty on the new truck for $3k) with their Finance Guy. They gave me the key and I walked out to the truck myself on the lot and climbed in and sat there for half an hour or so AND TAUGHT MYSELF HOW TO SYNC MY PHONE AND USE THE RADIO etc etc etc. xxx. Yeah. And I drove off the lot to Concord to take myself to a celebratory sushi dinner. But! Moritomo was closed between lunch and dinner and I had to sit in the parking lot and wait. And I was reviewing my User’s Guide…which is when I realized…I HAD DRIVEN OFF AUTOFAIR’S LOT WITH AN F-250. They sold me an F-250. When the truck I wanted and NEEDED was an F-350. And I sat there IN SHOCK for a few minutes. And then I tried to think HOW CAN I FIX THIS???? Because an F-250 could NOT do what I needed to do and I had just signed for a LOAN on that truck and I wasn’t sure I could even get approved for another to get OUT of this truck. But! I had been receiving emails from Faith’s Ford in Brattleboro, VT since I “triggered” The USAA Buyer Program. So I emailed Faith’s Ford, sitting there in the parking lot of Moritomo in Concord, NH. And they emailed me right back. And they had an F-350 on the lot. And they emailed me a copy of the invoice and quoted me a price (WHICH IS HOW IT IS SUPPOSED TO GO WITH THE USAA BUYER PROGRAM). And I made an appointment for the next day and told them I had an “interesting” trade-in we could discuss when I got there. And I went to Faith’s Ford in Brattleboro, VT the next day with the F-250 and explained to them everything that happened and said that I wanted to get OUT of the F-250 and INTO the F-350. They sent me on a test drive of their F-350. I handed over to them all the paperwork from Autofair Ford. They gave me EVERY PENNY I spend on the F-250 as trade-in value on the F-350 and I drove away with that F-350. And THEN, the NEXT day, I emailed Autofair Ford to get a refund of the $3k extended warranty I had bought for the F-250. I INFORMED them that they had sold me an F-250 when what I wanted/needed was an F-350 and that I had traded in said F-250 for the F-350 I actually wanted/needed the very next day and now I wanted a refund of that extended warranty. And they demanded a copy/fax of the odometer statement of the truck THEY SOLD ME. Which I sent them. Then they demanded a copy/fax of the registration OF THE TRUCK THEY SOLD ME. THEY HAD THE MAIN COPY OF THAT REGISTRATION. All they’d given me was the copy of it. But I faxed them a pic of that copy. I still haven’t had confirmation that they have “processed” my warranty refund and will be sending me a check. Bottomline: I did not deal with even ONE professional, knowledgeable person at Autofair Ford. I would not trust any employee of Autofair Ford as far as I could throw them. I am not sure why I got such terrible treatment. Truly they cannot treat all their customers this way can they? How could they even be in business?? All I can think is that it was because I am a woman and/or perhaps it was because I was utilizing the USAA Buyer Program (a senior employee at Autofair actually BADMOUTHED the USAA Buyer Program TO ME when I was picking up the truck that was the WRONG truck)?? Either way. NO ONE SHOULD EVER HAVE TO PUT UP WITH THE KIND OF xxxxxxxx I DID WHILST TRYING TO PURCASE A VEHICLE from Autofair Ford. I am a very knowledgeable and entirely qualified truck buyer who took her business elsewhere after being totally screwed over by Autofair Ford. In the end I, in effect, THREW AWAY all the equity in my trade-in by dealing with Autofair Ford. And that really pisses me off. I should have WALKED AWAY on Day One when the so-called USAA Rep shook my hand and disappeared…. You TOO should WALK AWAY. Learn from my mistakes. Want to buy a Ford truck?? Make the drive to Faith’s Ford in Brattleboro, VT. You will NOT be disappointed!! More

2018 Edge for Chris Overall, me and my wife have been very pleased with the Edge. I would like to thank Rob and Scott for making this deal work out for us. We could not h Overall, me and my wife have been very pleased with the Edge. I would like to thank Rob and Scott for making this deal work out for us. We could not have done it if it wasn't for them. I appreciate the extra mile that they went and I am glad I have a new vehicle too ! Thank you again...! More