AutoFair Ford

Buying car The sales team gave me misleading information. And when signing the paper for a loan. They sneaked in a 6 year loan to lower the cost to try and push The sales team gave me misleading information. And when signing the paper for a loan. They sneaked in a 6 year loan to lower the cost to try and push the extended warranty. Not impressed with their approach to do business More

My questions received proper answers I was greeted at the front door of the showroom by Gaius. It made me feel relaxed and ready to continue. We sat down and discussed the vehicle I wante I was greeted at the front door of the showroom by Gaius. It made me feel relaxed and ready to continue. We sat down and discussed the vehicle I wanted to check out. We went thru the proper paperwork. He went and brought the Escape out front for me to look at, and explained the main features. We went for a test drive and he continued answering my questions. I purchased the vehicle. More

My experience at Autofair Ford I would like to say that my salesman Bruce Baird, Was very knowledgeable and and pleasant to speak too,he was very attentive answered all our quest I would like to say that my salesman Bruce Baird, Was very knowledgeable and and pleasant to speak too,he was very attentive answered all our questions.if he didn’t have an answer he went and sought the answer out. He put a lot of time into us and I have nothing bad to say about my experience with my salesman . I do have one thing I need to say. Because I was bothered by this. The young finance gentleman , Drew needs some team work lessons. Although he was nice to my wife and I , he had a tone in he voice in manner of talking down to our salesman , which I felt was very unprofessional and it bothered both my wife and I. I am a retired police officer, and have always practiced to speak in the same manner to the janitor as I would to the Chief. I truly think he needs to be counseled, cause that did come off as TEAM work! Thank you James Wallace More

Faster experience Scott Vincent made our car buying experience the fastest and easiest that we have ever had. Robbie made the financing just as easy. Thank you. Scott Vincent made our car buying experience the fastest and easiest that we have ever had. Robbie made the financing just as easy. Thank you. More

Excellent service Had the "works" done. Fast, efficient and everyone was very professional. Bought the escape there and have had no issues with it or service department Had the "works" done. Fast, efficient and everyone was very professional. Bought the escape there and have had no issues with it or service department. More

Customer doesn't deserve to be laughed at and made to feel i Is it typical for a member of a service team to laugh at and make a customer feel inferior? That is what happened to me. Another question....do you Is it typical for a member of a service team to laugh at and make a customer feel inferior? That is what happened to me. Another question....do you always fully read everything you sign? I understand that it is best to read every detail, ut I didn't. Does that give a "professional" the right to laugh at me? They should remember I am still a customer and move on without making me feel inferior. Furthermore, I thoroughly explained the problem was that my wiper blades on a brand new Ford mustang(under 45 days old) were horrible and going to scratch my windshield....is it my fault that they wrote it up as broken windshield wipers? Honestly, this is not my first problem with this dealership...I was hoping the service team would be different. I didn't buy my car here and I won't be servicing it here either. Person's name ..jerome. doesn't even deserve 1 star More

Excellent! All the people I have contacted have always been professional and a pleasure to work with. They never seem to be without energy. My appointments hav All the people I have contacted have always been professional and a pleasure to work with. They never seem to be without energy. My appointments have always been easy to make, and always kept. Quality work! More

Great service Keith and Drew were excellent with helping me buy my new truck Both of them were very knowledgeable of the truck and financing The dealership is Keith and Drew were excellent with helping me buy my new truck Both of them were very knowledgeable of the truck and financing The dealership is clean and everyone else was polite and friendly More

Bought a Ford Ranger Great experience start to finish. Salesman Stephen was great to work with. Friendly and knowledgable. Dave in finance very professional Very Great experience start to finish. Salesman Stephen was great to work with. Friendly and knowledgable. Dave in finance very professional Very happy with the whole experience More

Quick and Painless I made the mistake of wasting 5 hours purchasing a vehicle through Prime, and it was never ready for delivery after waiting 10 weeks. I got tired of I made the mistake of wasting 5 hours purchasing a vehicle through Prime, and it was never ready for delivery after waiting 10 weeks. I got tired of their games and made my way over to Autofair. Huge difference. I test drove a few vehicles and was out in less than 2 hours. There were no games, and there was no pressure. I had a minor issue after the sale, and the guys in service had it taken care of in less than an hour. This is my second truck from Autofair, I won't be shopping anywhere else for my next one. Everyone I worked with was awesome, I have not one complaint. More