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AutoFair Ford

Manchester, NH

4.2
601 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 601 reviews

March 17, 2020

I was very happy with Scott he is the best. Did is all to put me in my new 2018 Ford echo sort titanium. Thank you . More

by Soldiersmom
Recommend Dealer
Yes
Employees Worked With
Drew Cyr, Scott Vincent
Apr 18, 2020 -

AutoFair Ford responded

Thank you very much!

March 14, 2020

On 02/15/20, I posted a review of this horrible dealership and on 03/14/20 Mr. Adam Schreffler posted his reply. Not surprisingly, his response consists of nothing but lies, but this time he's More

by Stratham
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Adam Schreffler
Mar 14, 2020 -

Stratham responded

Screenshots of emails sent to Mr. Schreffler

February 25, 2020

Had an appointment to test drive a used ram. Showed up right on schedule and they sold it 45 min before i got there. The sad part is a half hour before i got there, i texted the sales person i was in comm More

by mbkustom
Recommend Dealer
No
Employees Worked With
Gaius Dipigney
Mar 14, 2020 -

AutoFair Ford responded

Thank you for taking the time to share your experience with us. We do have a policy against holding vehicles or even taking deposits. All agreements must be paid in full at time of sale to ensure that everything advertised is available. Once an agreement has been finalized we begin the process of removing the vehicle from all online channels. Our team does everything in their power to contact scheduled appointments when a vehicle has sold. I am sorry to hear that you were not notified and I will be reviewing your experience in our next weekly huddle. We aim for 100% transparency and we clearly did not live up to our goal in this case. Thank you again for making us aware of your visit. -Adam Schreffler

February 24, 2020

Autofair Rocks Perfect everytime as always I wont go anywhere else Been a customer 25 plus years I was a customer before it was autofair Keep up the great work Thx f More

by my3oldcats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Jordan Kevin hamel Jason service writer, Chuck Hoegen
Mar 14, 2020 -

AutoFair Ford responded

You Rock Harder! Thank you so much for your continued support! We appreciate you!

February 19, 2020

purchase I would definitely recommend this dealership. This was by far the most pleasant and fastest process at a dealership. The sales person Guisa and the More

by mariekeene72
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dakota, Gaius Dipigney
Mar 14, 2020 -

AutoFair Ford responded

Thank you so much! Dakota and Gaius will really appreciate seeing this.

February 19, 2020

CUSTOMER SERVICE Everyone I spoke to was very professional. I went with the intention of looking at a vehicle and ended up buying a car. Nice people More

by oclegg124
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Driscoll, Khaled Haque, Drew Cyr
Mar 14, 2020 -

AutoFair Ford responded

Thank you very much! We do our very best and I am so happy to hear you are satisfied.

February 15, 2020

Horrible dealership 2nd time I made the mistake of going to this horrible dealership to check out a car I found online. Went to check a car last year for my first daug More

by Stratham
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Matt Roy, Khaled Haque, Chuck Hoegen, John Crowley, Tony Dibenedetto
Mar 14, 2020 -

AutoFair Ford responded

I am sorry for my delay in response but I needed to collect myself. Dionne does an incredible job at having vehicles ready for scheduled appointments. Due to our lot size we can only allow an appointment vehicle to remain upfront for an hour. Unfortunately you were past the agreed upon appointment time. From the moment you arrived we were well aware you drive a Porche Cayenee, a manager had to ask you to move it into a parking spot. We do ask all customers to use parking spaces and not leave their vehicle in front of the showroom blocking all incoming/outgoing traffic. We do not train our sales staff to treat our guests like "dirt" and will not allow anyone to swear, yell or disrespect them. We support our team members and value their effort. I personally would appreciate if you patronize another dealership as we do not seem to be a good fit. -Adam Schreffler

February 11, 2020

Everything went very sooth Every thing went very smooth Gaius was very helpful and easy to work with he did get me a great deal when I need a new truck I will surely ask for Gai More

by raspinall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Cyr, Gaius Dipigney
Mar 14, 2020 -

AutoFair Ford responded

Thank you very much! I cannot wait for Gaius to see your kind words.

February 04, 2020

great experience bringing your car in for service is never a joy but i think auto fair cares and they try to make it easier for you More

by lot guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Hoegen
Mar 14, 2020 -

AutoFair Ford responded

Thank you for saying so! We really appreciate it!

February 01, 2020

Autofair ford made it possible for me to leave with the car I want. Phenomenal service. Very knowledgeable. I’ll definitely recommend family and friends auto fair ford. Thanks again! More

by Kianalee511
Recommend Dealer
Yes
Employees Worked With
Beau was so resourceful. Thanks! , Mahir Ibisevic
Mar 14, 2020 -

AutoFair Ford responded

Thank you so much for sharing your experience with us!

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