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AutoFair Ford

Manchester, NH

4.1
607 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 607 reviews

May 14, 2020

Dylan and David were very patient to help me get into a great car. I'm so grateful for all their hard work. I would recommend everyone to to Dylan. More

by renee516
Recommend Dealer
Yes
Employees Worked With
David Keller, Dylan Guinard
May 18, 2020 -

AutoFair Ford responded

Thank you so much for sharing your experience with us!

May 11, 2020

high pressure / zero negotiation / sales games Do not recommend. They are all about making sales through aggressive and deceptive tactics. Tried to get me to sign paperwork that had zero legal s More

by NothanksAutofair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck Hoegen, Tim Sewall, Danielle Maddox
May 12, 2020 -

AutoFair Ford responded

Thank you for bringing up a couple great points Mr. Scott. First we offer hassle free pricing posted right online for a transparent and enjoyable purchasing experience. Second when selling a new vehicle that is not in our inventory we need to be sure we are getting the correct one. Part of our process is to print a copy of the vehicle window sticker and read it together line by line. After we have agreed to trade values, finance terms and down payment we ask buyers to sign the window sticker and write "I agree to all options". You are correct, this has no legal standing. If a customer refuses the vehicle after we secure, pay for and pick up a unit there is little we can do. We have to put real trust in a person to complete these transactions and it is not unreasonable to ask a serious customer to sign a window sticker. I am sorry this felt like pressure to you, we certainly did not want you to feel that way. We wish you nothing but the best. -Adam Schreffler

May 12, 2020 -

NothanksAutofair responded

Adam, "Have to put real trust" while your sales personnel are lying to people? HA! Deception is unreasonable, yet your people sat there and tried to pull that BS. That shows your contempt for your customers. "Enjoyable purchasing experience".. So enjoyable I went somewhere else and bought the vehicle I wanted for a better price. That's how enjoyable Autofauxfair is.

May 05, 2020

In and Out, Quick and Easy Dropped my vehicle off for scheduled maintenance and an oil change. Didn't ask if I wanted other services or try up selling me anything. Did what I ne More

by jwayashe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lesieur
May 06, 2020 -

AutoFair Ford responded

Thank you for taking the time to write a review. We will certainly look at the loaner process in our next weekly huddle and find ways to improve. -Adam Schreffler

April 29, 2020

Quick response time Gaius was very quick and efficient with getting me pricing for the vehicle I was looking for and made sure all pricing was as agreed More

by mike w
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaius Dipigney
May 03, 2020 -

AutoFair Ford responded

Thank you for taking the time to review us Mike! Thank you for choosing us here at AutoFair Ford!

April 26, 2020

No pressure! Friendly and personable. We decided on the price via the Internet prior to coming. Our salesperson, Gaius, felt like we were meeting with an old friend. More

by kriswidmann
Recommend Dealer
Yes
Employees Worked With
Gaius Dipigney
Apr 26, 2020 -

AutoFair Ford responded

Thank you so much for sharing your experience with Gaius! He works so hard for his customers and will really appreciate seeing your review. Thank you!

April 23, 2020

Excellent professional service and very accommodating to today’s recent health concerns. Jason is always friendly and very responsive to any questions asked. Whole department is good. More

by Bdebello
Recommend Dealer
Yes
Employees Worked With
Jason Lesieur
Apr 24, 2020 -

AutoFair Ford responded

Thank you so much for sharing your experience with us!

April 23, 2020

In spite of difficult conditions due to the coronavirus, The dealer's salesman and manager worked hard to get us all the information we needed and we were able to close in two days. More

by Johnusit
Recommend Dealer
Yes
Employees Worked With
Scott Kling
Apr 24, 2020 -

AutoFair Ford responded

Thank you so much for saying so! We really appreciate your business and hope you think of us down the road!

April 21, 2020

Awesome Experince This experience was the best I have had truck shopping. I had done a lot of truck shopping this time. I went to Townsend Ford, Chevy and many others. More

by cms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaius Dipigney
Apr 21, 2020 -

AutoFair Ford responded

Thank you so much for giving us the opportunity to earn your business! Our team works hard to make sure truck shopping is fun and transparent. Thank you for sharing your experience!

April 21, 2020

Great no pressure sales! This is my first experience with AutoFair Ford and I can say it will not be my last! Dylan Guinard was awesome. He was very knowledgeable and answered More

by Mlazos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Guinard
Apr 21, 2020 -

AutoFair Ford responded

Thank you so much!

April 20, 2020

Helped me when no one else would I was in a lease that I did not like after a year and the dealership I bought it from would not help me. Autofair made it happen! To be honest, I neve More

by JBAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Staffiere
Apr 20, 2020 -

AutoFair Ford responded

Thank you so much for sharing your experience with us! We hope you enjoy your new truck for many happy miles!

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