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AutoFair Ford

Manchester, NH

4.2
601 Reviews

1475 South Willow Street

Manchester, NH

03103

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Showing 601 reviews

May 22, 2020

Brought car for AC repair. Job was done in a reasonable time and service rep called to keep me informed about the progress of the work. Good experience. More

by Heifestever
Recommend Dealer
Yes
Employees Worked With
Service advisor Leo
Jun 06, 2020 -

AutoFair Ford responded

Thank you very much for saying so!

May 18, 2020

Flat tire fix They Fixed f that's what they got to turn that of flat tire while I waited. They always d a good service job servicing all the fords that I have owne More

by Mikerenzulli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khaled Haque, Chuck Hoegen
May 18, 2020 -

AutoFair Ford responded

Thank you Mike!

May 15, 2020

As always very good quick service. Jason Lessiuer is great to work with I would recommend Autofair to anyone. Been coming here for years and always been happy with everyone More

by Blajoie2006
Recommend Dealer
Yes
Employees Worked With
Jason Lessiuer
May 18, 2020 -

AutoFair Ford responded

Thank you very much! Jason works so hard to help his customers and I cannot wait to show him your review!

May 15, 2020

My 2nd time doing business with this dealership and both times I was completely satisfied. I will continue doing business with them moving forward because of there outstanding service! More

by bobby
Recommend Dealer
Yes
Employees Worked With
Dave in Service
May 18, 2020 -

AutoFair Ford responded

Thank you very much for your continued business! We hope you think of us down the road!

May 14, 2020

Dylan and David were very patient to help me get into a great car. I'm so grateful for all their hard work. I would recommend everyone to to Dylan. More

by renee516
Recommend Dealer
Yes
Employees Worked With
David Keller, Dylan Guinard
May 18, 2020 -

AutoFair Ford responded

Thank you so much for sharing your experience with us!

May 11, 2020

high pressure / zero negotiation / sales games Do not recommend. They are all about making sales through aggressive and deceptive tactics. Tried to get me to sign paperwork that had zero legal s More

by NothanksAutofair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck Hoegen, Tim Sewall, Danielle Maddox
May 12, 2020 -

AutoFair Ford responded

Thank you for bringing up a couple great points Mr. Scott. First we offer hassle free pricing posted right online for a transparent and enjoyable purchasing experience. Second when selling a new vehicle that is not in our inventory we need to be sure we are getting the correct one. Part of our process is to print a copy of the vehicle window sticker and read it together line by line. After we have agreed to trade values, finance terms and down payment we ask buyers to sign the window sticker and write "I agree to all options". You are correct, this has no legal standing. If a customer refuses the vehicle after we secure, pay for and pick up a unit there is little we can do. We have to put real trust in a person to complete these transactions and it is not unreasonable to ask a serious customer to sign a window sticker. I am sorry this felt like pressure to you, we certainly did not want you to feel that way. We wish you nothing but the best. -Adam Schreffler

May 12, 2020 -

NothanksAutofair responded

Adam, "Have to put real trust" while your sales personnel are lying to people? HA! Deception is unreasonable, yet your people sat there and tried to pull that BS. That shows your contempt for your customers. "Enjoyable purchasing experience".. So enjoyable I went somewhere else and bought the vehicle I wanted for a better price. That's how enjoyable Autofauxfair is.

May 05, 2020

In and Out, Quick and Easy Dropped my vehicle off for scheduled maintenance and an oil change. Didn't ask if I wanted other services or try up selling me anything. Did what I ne More

by jwayashe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lesieur
May 06, 2020 -

AutoFair Ford responded

Thank you for taking the time to write a review. We will certainly look at the loaner process in our next weekly huddle and find ways to improve. -Adam Schreffler

April 29, 2020

Quick response time Gaius was very quick and efficient with getting me pricing for the vehicle I was looking for and made sure all pricing was as agreed More

by mike w
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaius Dipigney
May 03, 2020 -

AutoFair Ford responded

Thank you for taking the time to review us Mike! Thank you for choosing us here at AutoFair Ford!

April 26, 2020

No pressure! Friendly and personable. We decided on the price via the Internet prior to coming. Our salesperson, Gaius, felt like we were meeting with an old friend. More

by kriswidmann
Recommend Dealer
Yes
Employees Worked With
Gaius Dipigney
Apr 26, 2020 -

AutoFair Ford responded

Thank you so much for sharing your experience with Gaius! He works so hard for his customers and will really appreciate seeing your review. Thank you!

April 23, 2020

Excellent professional service and very accommodating to today’s recent health concerns. Jason is always friendly and very responsive to any questions asked. Whole department is good. More

by Bdebello
Recommend Dealer
Yes
Employees Worked With
Jason Lesieur
Apr 24, 2020 -

AutoFair Ford responded

Thank you so much for sharing your experience with us!

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