AutoFair Ford

Never got my Maverick I ordered. 12-16 weeks turned into we don't know when. We'll call you for first right of refusal. The call never came. I had written guarantee of first right of 12-16 weeks turned into we don't know when. We'll call you for first right of refusal. The call never came. I had written guarantee of first right of refusal. More

DO NOT BUY HERE! If you do, make sure you know what you’re getting into when purchasing from here. If you don’t know every single detail about your vehicle they defin If you do, make sure you know what you’re getting into when purchasing from here. If you don’t know every single detail about your vehicle they definitely will not go out of their way to make sure you’re making an informed purchase They are just clerks, they turn and burn customers. I talked to multiple managers at the dealership to help get my issue resolved in a way I could leave happy and the only solution they had was to take a $20k hit on my vehicle and purchase a new one at full price. That’s not a solution that’s bad business. Customer service and satisfaction is not in their vocabulary, all they can talk is numbers and how the dealership can get up on their customers. Unfortunately will need to go the legal route and get an attorney on this one. It’s a shame because I tried to let them make it right, but they just couldn’t see past the numbers. Very short sited. TERRIBLE EXPERIENCE. Chuck Hoegan the general manager will offer no help, figures that is the kind of culture he fosters with his sales reps and managers. More

Dealer is worst experience in a long time getting car repairs. My Ford 2013 F150 was having transmission issues. I got an appt. Thursday car was not looked at till Monday. I could not find status out abo repairs. My Ford 2013 F150 was having transmission issues. I got an appt. Thursday car was not looked at till Monday. I could not find status out about my truck even when I went physically to dealership. Truck finally gets looked at but they tell me I need new transmission 7,000 and said tires were dry rotted and said I had several oil leaks on and on 10,000 to repair a 2013 truck. I got a second opinion at a transmission repair shop. Price to fix transmission 421 dollars no oil leaks at all the oil leaks were leaking transmission lines which any dealership should have been able to diagnose. Transmission was 6 quarts low out of 12 quarts this was issue with slipping transmission. They didn't even look at my truck but for that privilege they charged me a 165 dollar fee for putting on a transmission diagnostic machine they said. They were very unresponsive to my calls to them to find out information about my vehicle. If you have a transmission issue go to a trusted transmission repair shop things are not always gloom and doom when it comes to transmissions. Don't go to this dealership do yourself a favor. More

No sales pressure which was good. Service department needs work on scheduling and following through on what was scheduled Service department needs work on scheduling and following through on what was scheduled More

Positive smooth process ordering and picking up my new cutaway truck. Great team! Highly recommend. cutaway truck. Great team! Highly recommend. More

Horrible dealer to do any thing with. they do not honor msrp and mark up80%.talk about extortion and when confronted they do not care.funny how the other dealers are below msrp but you try they do not honor msrp and mark up80%.talk about extortion and when confronted they do not care.funny how the other dealers are below msrp but you try to screw people More

We worked with Tommy and he was nothing but amazing! He worked with us and did not push anything at all. I highly recommend we were in and out quickly and everyone was great. He worked with us and did not push anything at all. I highly recommend we were in and out quickly and everyone was great. More