AutoFair Ford

Service was awesome people that worked there were very great service department was very helpful mechanic came out and told me what was wrong with my truck very helpful salespeople are awesome 100% satisf great service department was very helpful mechanic came out and told me what was wrong with my truck very helpful salespeople are awesome 100% satisfaction More

Professional and courteous staff. Excellent service. Fast completion of scheduled service. Highly recommended for all service needs Excellent service. Fast completion of scheduled service. Highly recommended for all service needs More

Nobody likes to see the check engine light come on while driving on the highway. This happened to me. I called Autofair Service. My "team" -> Shannon/Mike/Jerome got my Escape into service two days after th driving on the highway. This happened to me. I called Autofair Service. My "team" -> Shannon/Mike/Jerome got my Escape into service two days after the light came on. The codes were accurate determining a more potential problem in the future. I do have a leg handicap. The team has always helped me directly in the service area so I don't have to struggle in the parking lot. AutoFair now has a contract with Uber for shuttling clients home and around - a nice new touch. More

Excellent dealership for service in every way. Jesse Haarlander always takes good care of me. Jesse Haarlander always takes good care of me. More

I went in for an oil change and tire rotation. Alex my service advisor was friendly and assisted me promptly. Alex came and got me when the job was completed and asked if there was anything else t Alex my service advisor was friendly and assisted me promptly. Alex came and got me when the job was completed and asked if there was anything else that he or the dealership could do. Waiting area was clean and you had options for coffee, tea or hot chocolate while waiting. Overall a pleasant experience. Thank you Alex for your attentiveness to detail. More

Quick and easy process when dropping off/picking up vehicle for service. Wait time to get a loaner vehicle was adequate. vehicle for service. Wait time to get a loaner vehicle was adequate. More

Service was timely, I was kept informed every step of the way. All my concerns were met. way. All my concerns were met. More

I came here for a factory recall on my truck I talked to the service guy. He told me it would take like a half an hour to an hour to do. I told him fine and they I would be waiting. Showed up the next day the service guy. He told me it would take like a half an hour to an hour to do. I told him fine and they I would be waiting. Showed up the next day for the appointment and all of a sudden instead of one hour it’s 2 1/2 hours told me how to get to the waiting area got there was dingy dirty cramped and it had no windows I waited there over two hours figuring somebody might come in and give me an update on what’s going on with my truck but no, I had to walk out to the service guy and ask him what’s going on 15 minutes after that I had my truck I’m not happy with the type of service you guys gave me and I will not be back to this place More

****Terrible experience STAY AWAY DO NOT RECCOMEND**** This place refused to take a deposit on a Friday at 6pm, in order to hold a truck for which I was going to pay for on Monday due to RECCOMEND**** This place refused to take a deposit on a Friday at 6pm, in order to hold a truck for which I was going to pay for on Monday due to "company policy of not taking deposits". Monday rolls around and their salesperson calls me at 9AM to make sure the deal is still going on for the truck. I agree with her to buy the truck and ask for the payment details. About 30 mins later the finance manager Trevor Stuart calls me to provide the payment details. I arrange the payment immediately with my bank. While my bank is processing the payment, he calls me back 2 hour later and tells me the truck sold. When I tell him this is nonsense and he sold the truck right out from under me he informs me we "had no deal". Will never be doing business with ANY Auto fair dealerships ever again. More