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AutoCenters Nissan
Herculaneum, MO
459 Reviews
We don't just sell cars we create unforgettable experiences, one happy customer at a time! Wiggidy where? AutoCenters Nissan! Serving the Greater St. Louis area and beyond, our dealership boasts 700+ vehicles all in 1 location, your ultimate car destination. Our lifetime warranty, 30-day return promise, and always-discounted low prices ensure that you're not just getting a car; you're getting an ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 459 reviews
February 15, 2015
vehicle purchase Ken Betts is the dealer I will do business with when I am in the market for a vehicle! His professionalism is what I like in a automobile dealer! Ken Betts is the dealer I will do business with when I am in the market for a vehicle! His professionalism is what I like in a automobile dealer! More
by cvj732
Employees Worked With
Ken Betts
February 15, 2015
Got a new car! Thanks to the help of Jerry Price, I was able to get in to a new car. I was very hesitant about getting a new car because I thought the monthly paymen Thanks to the help of Jerry Price, I was able to get in to a new car. I was very hesitant about getting a new car because I thought the monthly payments would be outrageous. He helped me get in the car that I wanted not one that I had to get. Unlike other dealerships I have been to he was very helpful was not trying to scam me because I am a woman, he was very patient, understanding, and very friendly. Thanks to my service from him I will be sure to get my next car from here also. More
by Illini13
Employees Worked With
Jerry Price
February 14, 2015
excellent sales service I recommend viewers to go visit Ken Betts. He will do what ever he can to work with your budget and make sure you leave the lot happy. He takes the ti I recommend viewers to go visit Ken Betts. He will do what ever he can to work with your budget and make sure you leave the lot happy. He takes the time out to go over everything about the car,show you the features on the vehicle and make sure you know how to work them.Ken also will stay late just to make sure you leave with a vehicle that pleases you. More
by Kristine
Employees Worked With
Kenneth Betts
January 23, 2015
Don't waste your time Found a car on their website, and was told they would give me KBB value for my trade-in. We agreed to purchase price, contingent upon confirmation of Found a car on their website, and was told they would give me KBB value for my trade-in. We agreed to purchase price, contingent upon confirmation of the condition of my car. My internet salesman was great and seemed trustworthy, yet he turned me over to an in-store salesman that didn't introduce himself nor greet me with a handshake. I then take a test drive, and get ready to sign papers, to then find out my trade-in was worth $2,000 less than expected. I could've understood a couple hundred dollars, but how is it possible to be that far off when they had all the car info in advance. What a joke, and a waste of time. There are other dealers in StL metro area with better pricing and customer service. Don't be fooled by bait and switch tactics. More
by AR99
Employees Worked With
He didn't introduce himself
January 05, 2015
Worst car I have ever owned Went to buy a used 2010 Altima the web site had listed as being in excellent condition. I bought the car at night when the sun was down so I did not g Went to buy a used 2010 Altima the web site had listed as being in excellent condition. I bought the car at night when the sun was down so I did not get a good look at the car. The day after I got the car I found out the car had a bad motor. It smoked bad every time the engine was started. I also saw in the sun that the paint on the back of the car was coming off. The next day I went back to the dealership to return the car but they would not take it back. They had to put a new motor in the car and they said the paint would be fixed. The paint was never fixed and the car began having steering problems last week. We traded it in only to find out it was in a major accident and had frame damage before we bought it and the car was worthless. I would really check out anything they refer to being in excellent condition. More
by ChrisBoyer20
Employees Worked With
Pete Pierce
December 21, 2014
Bait and Switch Tactics Found a 2013 Nissan LEAF online and called to get more information about vehicle. Product specialist for Internet sales divison mentioned they were e Found a 2013 Nissan LEAF online and called to get more information about vehicle. Product specialist for Internet sales divison mentioned they were eager to move this vehicle and would be very aggressive on pricing. Talked back and forth about price and agreed Internet price would be starting point for negotiations upon my arrival. Drove for 45 minutes, take a test drive and given an offer nearly $1000 above what we had disucssed. What a waste of time. No need to do business here when other Nissan dealerships in the St. Louis area are better run, more friendly and transparent in their pricing. More
by LEAFDriver
Employees Worked With
Matt Smith
December 01, 2014
Service Department Is Horrible! The service department is absolutely horrible. I took my vehicle in to get fixed under warranty, picked the vehicle up and it's worse not than before The service department is absolutely horrible. I took my vehicle in to get fixed under warranty, picked the vehicle up and it's worse not than before and now auto center refuses to fix my vehicle correctly?! They are using excuses and I will never recommend the service department to anyone nor will I trust them. It's ridiculous that I'm paying for a vehicle that won't run right and afraid to drive. The warranty is a joke, auto centers does not guarantee and yes the diagnostic of the vehicle is under warranty. This isn't my first go around with the service department. What a joke!! More
by Aka1981
Employees Worked With
Service Manager
November 15, 2014
Fantastic place! So glad I didn't read all the negative reviews before going here today. I had a great experience, and left with a brand new Sentra. Colt was an excell So glad I didn't read all the negative reviews before going here today. I had a great experience, and left with a brand new Sentra. Colt was an excellent salesperson and Steve in finance wasn't the typical finance jerk-type... everyone I dealt with was super sweet! Plus they let me bang a gong and they gave me flowers! This place rocks! More
by kimberlyb1974
Employees Worked With
Colt Schmitz
November 14, 2014
Awesome service Great people and great service!! Couldn't ask for better customer service. Answered all my questions in great detail and was very helpful in decision Great people and great service!! Couldn't ask for better customer service. Answered all my questions in great detail and was very helpful in decision making!!! Would definitely recommend this dealership to others! More
by All41
Employees Worked With
Travis Shields
November 13, 2014
Dazed and confused I purchased a new Nissan from this dealership a few years ago and get it serviced at the dealership as well. I've spent a lot of money religiously ma I purchased a new Nissan from this dealership a few years ago and get it serviced at the dealership as well. I've spent a lot of money religiously maintaining the vehicle at AutoCenters from oil changes to all other recommended services. I've been thrilled with my experience and always thought I'd purchase future vehicles there as well. I found a new vehicle they had in stock a few months ago. I was satisfied with the Internet price so I took my trade vehicle to the dealership to have it appraised and hopefully make a deal. According to KBB, Edmunds, and NADA, the average trade value of the vehicle even in "fair" condition was around $2300. It is a 2003 with around 58000 miles on it. A perfect car for a young person. All they had to do was make a fair offer on the trade and they would have sold a vehicle and would have had my business for years to come from future maintenance. They told me because it was more than 10 years old they couldn't do much with it and offered me an insulting $300 for it. The salesman then tried to justify the offer saying a $500 trade allowance was figured into the incentives and rebates. That trade allowance incentive is supposed to be additional money for my trade, if it isn't, it's NOT an incentive. I felt like I had a friendly business relationship with this dealership and felt betrayed and unappreciated as a loyal customer. They low-balled me on the trade so I countered the offer saying I needed 2500 for the trade. They came back with an offer of $500. Being insulted once was bad enough but twice? I walked out hoping they would offer me a fair price and want to keep me as a happy, loyal customer. They never called back with a better offer. I know I'd rather be writing a good review and feeling good about my relationship with the neighborhood dealership, instead, I'm still shopping for a car I like as much as the Nissan and that same vehicle is still sitting on their lot. Like I said earlier, I truly am dazed and confused. More
by Dazed
Employees Worked With
Ed T? And another person whose name I can't remember. They were both pleasant to work with. My disappointment is in the mysterious person in the office who didn't seem interested in keeping my business.
