AutoCenters Nissan

Trade in Value - Still Dumbfounded Took off work to buy a car. Doing some online research, Autocenters Nissan had what appeared to be the lowest advertised prices in the area, so this i Took off work to buy a car. Doing some online research, Autocenters Nissan had what appeared to be the lowest advertised prices in the area, so this is where we decided to go. We were greeted by our salesman, and we test drove a Versa, and a Sentra. We decided on the Sentra, and had him run numbers on the payment with our trade in. He told us they were currently putting a value on our trade, and they should be done soon. Our trade in was a 2003 Lincoln Towncar with 65,xxx miles. We figured they were going to hit us hard on the trade in (just got that vibe), but were still expecting a number in the 3's. Our salesperson moved into another person's office seemingly joking / laughing with the guy which is whatever and came back with the information on sales price of the car, and trade in value for the Lincoln. The trade in was $500. We thought that maybe it was a typo, and asked him if $500 was correct. He kind of stuttered around and was talking to us about Kelly Blue book value as he was pulling up the KBB website. Kelly Blue Book is staring us in the face with a trade in value of mid 3's low 4's, somewhere in that range. I honestly don't even remember exactly what happened at this point. It's kind of a like a xxx just happened twilight zone kind of moment. Seriously. We looked at him and said "Yea, because $500 is really close to $4,000." We stood up, he gave us the wait wait wait we'll work it out speech. We told him that offer was insulting, and we weren't going to play those games. We left (with our salesman now laughing with his other salesman buddies about what just happened) still kind of dumbfounded by this whole ordeal. Ending that story, we drove from there to Bommarito Nissan where we were offered $4500 for our trade in, and we left with the car we wanted, in the price we expected, and not feeling jerked around. I actually received a thank you tin full of chocolate chip cookies from Bommarito at my door this evening that reminded me to come write this review, as well as my good review for Bommarito. More

Happy with Purchase Had problems on my 1 st visit...Wil Lickenbrock called me in to talk with him to solve my problems..he was very kind and professional....Finance Manag Had problems on my 1 st visit...Wil Lickenbrock called me in to talk with him to solve my problems..he was very kind and professional....Finance Manager Steve Anders was very kind to me and I enjoyed talking with him....Christopher Coffman is a great salesman as he is all about making the customer happy...i got the car that I always wanted a Nissan Sentra and now I am very happy...i got the car I always wanted....Thank you guys for helping me get the car I wanted... More

Rip Off Went to talk to this dealership about trading my current vehicle in on a new car. I was greeted when I walked in the door and said who I wanted to tal Went to talk to this dealership about trading my current vehicle in on a new car. I was greeted when I walked in the door and said who I wanted to talk to and the sales person hurried off to get them. The person I had talked to on the phone arrived shortly apologizing for taking so long and stated that he was on the phone. He introduced me to another sales person and said he would be taking care of me. First off thank you for handing me off to someone else and not taking the time to talk to me. I told the new person that I was interested in their "Your trade paid off no matter what you owe" promotion that was taking place. The new sales person instantly wanted to talk about the value of my trade in and insisted that he take my car for a "test drive". Hesitant I agreed and handed him the key. We drove across the parking lot out onto the road in front of the dealership and then back into the parking lot. upon returning I was told to meet him inside at the bank of computers inside the door and he would be right back in after he got some information off my vehicle. Once inside they scanned my drivers license and entered my information into there computer system. I was then informed that the sales manager was not available to appraise my vehicle because he was in a meeting but they would try and get him to look at it real quick. Almost 10 minutes later I see my car being driven off. I think OK they are getting the appraisal done. NO.. The sales person came back over and stated that his sales manager was not available still but he had his floor manager drive the vehicle and take notes to give to the other manager. He said as soon as the Sales manager got out of his meeting he would have him see what they could do. The sales person walked me back out to the car (which was parked almost sideways in a parking spot. This all took place while I was on my lunch (12-1:00) At 4:30 I called back to the dealership to see if they had any further information to be told that the sales person was busy and they would have him call me back.I called again at 5:30 and was hug up on. I finally received a call a at 5:46 (14 minutes before they closed) telling me that they still didn't have anything for me that the would let me know by no later than 10AM the next morning. Not happy i waited for them to call me back. At 9:58 the next morning I get a call from the dealership telling me that they would only be able to offer me $1500 for my car and that there were some serious problems with the suspension on it. First off the car has a blue book value of $4500. Secondly the vehicle has 155,000 mile on it its to going to ride like a Cadillac. I asked about the pay off your vehicle advertisement. The salesperson proceeds in telling me that they would be paying off the car. $1500 would be paid off and the remaining balance would be rolled to the new loan. Ok that is not paying off someones vehicle. I choose not to continue my purchase with them. I would steer clear of them if your vehicle isn't in tip top shape and you are planning on trading it in. More

Disgusted with Service I traded a car and was told I had 30 days to return it if I did not like the car...I have the email that states that...2 days later I contacted the sa I traded a car and was told I had 30 days to return it if I did not like the car...I have the email that states that...2 days later I contacted the salesman and told him I did not like the car and I do not want the car. I took it back to the dealer and they refused to take possession of the car and refused to give me my car back...the car is very uncomfortable and hurts my back...shifts bad and I do not want the car..i contacted my credit union who told me to take the car back to the dealer and once again adam was giving me a bunch of excuses why I have to wait 2 more days to get it straightened out. all I want is my car back so I can have it refinanced at my credit union....this is my 2nd car purchase from this place and I will never purchase another car from this dealer....I would never recommend this dealer to nobody....they do not care about the customer being happy...the salesman Chris Christopher Coffman is a kind man but he knows very little about his job. my lawyer said I should just take this car back to dealer and leave it there. its very sad that they treat the customers like they do that's why everytime you go there, there are no customers.....horrible experience at this dealer.... More

Bait and Switch! INTERNET PRICING FRAUD! BUYER BEWARE, internet pricing has military / student / Nissan Financing discounts included, NONE of which we qualified for. H INTERNET PRICING FRAUD! BUYER BEWARE, internet pricing has military / student / Nissan Financing discounts included, NONE of which we qualified for. HOWEVER we came in Completely preapproved from our credit union and ready to buy! they continued to try and persuade us to use their in house financing (is there a larger commission in there?) They tried to persuade us to buy another color on the lot to keep us in the pricing of the vehicle we went to purchase, which turns out was the "not everyone qualifies!" Crossed the river, went to Bommarito, bought the same car with upgraded interior package, called AutoCenter BACK to see if they would honor the price, they said there was no way we found the car we did with the interior. Guess What, We BOUGHT from Bommarito! Tough luck Auto Centers! STAY AWAY FROM These guys! More

Went in to look at a Chrysler which was apparently sold the day before. Sat for two hours before they sent us home saying they would call the next morning. Two weeks later I get a call saying we are all go the day before. Sat for two hours before they sent us home saying they would call the next morning. Two weeks later I get a call saying we are all good to go all we needed to do was work out a deal. So we loaded all three children up and drove the half hour up there. When we arrived at our appointment time he was working with another customer so of course he didn't have time for us. The vehicle we were instreated in had failed service and they were no longer going to sell it. So we found another vehicle online we wanted to see and once again it wasn't available. They offered me 1500 less on my trade. He was always to busy to work with us and at the end of the day kept trying to tell us our interest rate would be 12% and kept reminding me that it wasn't his area of expertise. I will never step foot on that lot again that treat everyone like they are xxxx. I just needed a bigger vehicle to fit all my children comfortably and he didn't understand y family's needs as we sat in a hot building for three hours getting no further then I could of at home. I will be finding a new dealership to work with. Avoid this dealership! More

I first contacted Roger a few months ago about buying a new car and unfortunately, due to my credit, I could not get financed at the time. Honestly, I thought that was going to be the end of that. Well a c new car and unfortunately, due to my credit, I could not get financed at the time. Honestly, I thought that was going to be the end of that. Well a couple of days ago I got a call saying they were able to finance me and yesterday I drove off the lot in my first brand new car. Not one time was I unsatisfied with service, or any of the employees I spoke with; nor will you ever hear me say a bad thing about this dealership. I would definitely recommend friends and family go see Roger. I'm not sure how they did it but he and Eric worked magic for me. Thank you so much; you all will definitely be seeing me again. More

Roger Dodd is a very kind salesman. he provided good service,has very good people skills, would recommend this dealer, will give referrals. Roger Dodd is a very good salesman, tries to help you as much service,has very good people skills, would recommend this dealer, will give referrals. Roger Dodd is a very good salesman, tries to help you as much as he can to purchase a vehicle. He shows you everything about the vehicle....I like him a lot....He makes sure the customer is happy with their purchase... Catherine Dus Granite City IL 62040 More

Well where do i start with my review.... First I went to their labor day sale to look at 2013 Altima's. The salesmen made the comment (I forgot his name) that the deal ended that day so If i wanted to make their labor day sale to look at 2013 Altima's. The salesmen made the comment (I forgot his name) that the deal ended that day so If i wanted to make a purchase i should do it right then. (This is while I knew the sale had another day left because I looked at their website before going) So when I felt pressured into buying a new car I left. The next day I called asking if the sale was still going, Bob, answered and told me that the sale was still going on and the person that i dealt with was probably new and didn't know. So when I talked to Bob about making a purchase I told him that I was unable to see him that day because of work. He called me the next day and said they were offering 4,000 off 2014's. (which is the same car as the 2013) I said I appreciate it, but was waiting for a better offer. Then you fast forward to a week later, I went in there seeing what I could get for my trade in with the intention of buying from another dealer. This is where I met roger, who said "I bet we could get you a better deal on a brand new one" They offered 3,000 dollars for my trade in which is about 1500 lower than most dealers, and while I was waiting for Roger to comeback to the desk after talking with the manager they had about three salesmen standing at the door talking about experiences they had with other customers. Not very professional whatsoever. Then Roger cameback with a figure and after low balling me on my trade in they also wanted to sell me a brand new car for 25,000 dollars with a promotion that wasn't as good as the labor day sale. Not to mention I went in there just wanting to trade, no intention of buying a car. But they will push and hound you and you will get that feeling of knowing they won't be honest with you. I would not recommend this dealership whatsoever. Just sitting there at the desk hearing the other salesmen bad mouth previous customers is enough to say no thanks.. Not to mention Roger becoming unprofessional when he realized they couldn't match other dealers on used prices and i wasn't interested in their offer for a new one. STAY AWAY! More