AutoCenters Nissan

Don't waste your time Found a car on their website, and was told they would give me KBB value for my trade-in. We agreed to purchase price, contingent upon confirmation of Found a car on their website, and was told they would give me KBB value for my trade-in. We agreed to purchase price, contingent upon confirmation of the condition of my car. My internet salesman was great and seemed trustworthy, yet he turned me over to an in-store salesman that didn't introduce himself nor greet me with a handshake. I then take a test drive, and get ready to sign papers, to then find out my trade-in was worth $2,000 less than expected. I could've understood a couple hundred dollars, but how is it possible to be that far off when they had all the car info in advance. What a joke, and a waste of time. There are other dealers in StL metro area with better pricing and customer service. Don't be fooled by bait and switch tactics. More

Worst car I have ever owned Went to buy a used 2010 Altima the web site had listed as being in excellent condition. I bought the car at night when the sun was down so I did not g Went to buy a used 2010 Altima the web site had listed as being in excellent condition. I bought the car at night when the sun was down so I did not get a good look at the car. The day after I got the car I found out the car had a bad motor. It smoked bad every time the engine was started. I also saw in the sun that the paint on the back of the car was coming off. The next day I went back to the dealership to return the car but they would not take it back. They had to put a new motor in the car and they said the paint would be fixed. The paint was never fixed and the car began having steering problems last week. We traded it in only to find out it was in a major accident and had frame damage before we bought it and the car was worthless. I would really check out anything they refer to being in excellent condition. More

Fantastic place! So glad I didn't read all the negative reviews before going here today. I had a great experience, and left with a brand new Sentra. Colt was an excell So glad I didn't read all the negative reviews before going here today. I had a great experience, and left with a brand new Sentra. Colt was an excellent salesperson and Steve in finance wasn't the typical finance jerk-type... everyone I dealt with was super sweet! Plus they let me bang a gong and they gave me flowers! This place rocks! More

Awesome service Great people and great service!! Couldn't ask for better customer service. Answered all my questions in great detail and was very helpful in decision Great people and great service!! Couldn't ask for better customer service. Answered all my questions in great detail and was very helpful in decision making!!! Would definitely recommend this dealership to others! More

Dazed and confused I purchased a new Nissan from this dealership a few years ago and get it serviced at the dealership as well. I've spent a lot of money religiously ma I purchased a new Nissan from this dealership a few years ago and get it serviced at the dealership as well. I've spent a lot of money religiously maintaining the vehicle at AutoCenters from oil changes to all other recommended services. I've been thrilled with my experience and always thought I'd purchase future vehicles there as well. I found a new vehicle they had in stock a few months ago. I was satisfied with the Internet price so I took my trade vehicle to the dealership to have it appraised and hopefully make a deal. According to KBB, Edmunds, and NADA, the average trade value of the vehicle even in "fair" condition was around $2300. It is a 2003 with around 58000 miles on it. A perfect car for a young person. All they had to do was make a fair offer on the trade and they would have sold a vehicle and would have had my business for years to come from future maintenance. They told me because it was more than 10 years old they couldn't do much with it and offered me an insulting $300 for it. The salesman then tried to justify the offer saying a $500 trade allowance was figured into the incentives and rebates. That trade allowance incentive is supposed to be additional money for my trade, if it isn't, it's NOT an incentive. I felt like I had a friendly business relationship with this dealership and felt betrayed and unappreciated as a loyal customer. They low-balled me on the trade so I countered the offer saying I needed 2500 for the trade. They came back with an offer of $500. Being insulted once was bad enough but twice? I walked out hoping they would offer me a fair price and want to keep me as a happy, loyal customer. They never called back with a better offer. I know I'd rather be writing a good review and feeling good about my relationship with the neighborhood dealership, instead, I'm still shopping for a car I like as much as the Nissan and that same vehicle is still sitting on their lot. Like I said earlier, I truly am dazed and confused. More

Awesome Salesman! I bought my car from Ken Betts. He is beyond professional and friendly to work with! I would recommend going to speak with Ken Betts if you're looki I bought my car from Ken Betts. He is beyond professional and friendly to work with! I would recommend going to speak with Ken Betts if you're looking at purchasing a vehicle! More

Great Salesman We are in the process of purchasing a vehicle from Ken Betts and he is doing a great job at staying in contact with us and letting us know what is goi We are in the process of purchasing a vehicle from Ken Betts and he is doing a great job at staying in contact with us and letting us know what is going on. More