AutoCenters Nissan

GET EVERYTHING IN WRITING BEFORE GOING INTO DEALER Terrible experience on attempt to purchase used vehicle. Worked with internet manager Bob. Bob told me to come to the lot and ask for DEALER Terrible experience on attempt to purchase used vehicle. Worked with internet manager Bob. Bob told me to come to the lot and ask for him, later I was told he works from home and he only makes appoints for sales team. Dealership won’t recognize any agreements with Bob as he “is not sales”. Nate (sales) made minor price commitment on deal and later denied doing so. I should have realized when he would not put in writing since I was coming back later to take vehicle for inspection. Since he would be off the next day, he handed me off to a different sales person without providing them any information. This was a red flag so I sent email to the dealership (Bob) informing them of what I agreed too (price, inspection, fee). After inspection next day, dealership made me sit in lobby for over an hour until I saw the first purchase agreement on a very straightforward deal. Appeared to be a lot of hanging out in office. After repeated incorrect purchase agreements I had to ask Jon Rapp (Floor Manager) to come out of office. Jon was very condescending and unhelpful. Zero attempt to work with me as a customer. I asked for General Managers Phone number and left dealership. I give the GM credit for following up on my frustration. In short, a rigid take it or leave it mindset at this dealership that I could not do business with. More

TERRIBLE FLOOR MANAGER - MR. JONATHON RAPP. It only has 1 star because I had to. Went to the dealership set on buying a 2019 Altima. Drove 35 miles to the lot on a Saturday to be sure it was there. Drove on star because I had to. Went to the dealership set on buying a 2019 Altima. Drove 35 miles to the lot on a Saturday to be sure it was there. Drove on Monday to test drive and work a deal although my trade in was not there. Mr. Rapp did not once come out to assist in negotiations. Returned the very next morning with my trade in vehicle. Again, Mr. Rapp did not once try to come out and negotiate pricing with us the night prior to bringing my Pilot to the store, nor the following morning. It wasn't until my husband said something about this to the sales representative, did we eventually see Mr. Rapp. We presented him with the online application and trade in value of my vehicle which was $7k. Mr. Rapp would not come off $3500. Then he wouldn't even show financing at our 4% interest rate approved though their site. Paper he handed us would only show us at 10%. This guys is a lousy sales manager. 0 Negotiation. Would not honor one bit of info pulled directly from the stores website. We went into this place 2x trying to buy this car and he refused to work with us. Had discussed paying cash in the parking lot, but decided against giving this lot our business or money. I feel sorry for our sales rep that could have been paid today, but Mr. Rapp stopped that from happening. More

The salesman showed us everything we wanted to see. You can't beat the lifetime warranty! They were awesome! Thank you for your help all. can't beat the lifetime warranty! They were awesome! Thank you for your help all. More

Poor disclosure- LOTS of issues We purchased a 2017 Nissan Murano from the Autocenters Nissan in Wood River on 6/19/2020. We visited the facility before this to test drive the vehicl We purchased a 2017 Nissan Murano from the Autocenters Nissan in Wood River on 6/19/2020. We visited the facility before this to test drive the vehicle and were impressed with the courtesy of all staff encountered. I had several phone conversations with Joe, and he was always professional. On the day we decided to purchase we were initially impressed with the service, until it came time to finalize the deal and complete the paperwork. I feel as though we were made to wait so that when it came time for us, we could easily be distracted because it was then after hours. This is when the salesperson became pushy and the finance guy shoved us through. Once we were finally able to speak with the financial advisor he spoke so fast, rushed the process and didn’t even follow through with the original deal. To make this easier I am outlining every issue we have had. - Financing and percentage rates were falsely advertised on the website and not available once you spoke with the salesperson. - We were told numerous times when an issue was brought up “What do you expect, it’s a used car?” - Our financing agreement was completely different than what we originally discussed. We had a lower rate and 5 year term and were given a higher rate with a longer term. - No one showed us how anything in the car worked, we were just sent out to connect our phones on our own. - There is a FEB (front end braking sensor) that has been going off, alerting me that I have been in a collision (I have not) that also disables my cruise control. I called about this, I was told I don’t have a warranty. THIS WAS AN ISSUE THAT WASN’T BROUGHT TO MY ATTENTION. I have been to a local dealer who says the front sensor and rod is completely damaged and not aligned causing it to malfunction. I am paying to have this replaced. - None of the filters had been changed. The air cabin filter looked like a rat had made a home in it. I have paid for all of these to be replaced. - We were missing floor mats. I have paid for this to be replaced. - The car was supposed to have around 9,000 miles on it, but one of the salespersons was driving it and racked up the miles before our purchase. He also didn’t bother to mention that there was a sensor failing. Needless to say, I am completely disappointed in all of the above, but what I am most disappointed in is that not all of the issues were disclosed. I would have NEVER made the purchase had we known there were so many issues. Just be honest, honesty goes a long way. More

Buyer beware of this place before you get excited about the false advertisement of deals. Watch the salesperson and finance manager. The finance manager Eric was very disrespectful, rude, and loud. Once I the false advertisement of deals. Watch the salesperson and finance manager. The finance manager Eric was very disrespectful, rude, and loud. Once I was able to see that they were trying to ask for a down payment and take me through a bank with a higher interest rate. Buyers when you have excellent credit you are offered the lowest interest rate. Well once I told him to run me somewhere else I got the rate that I was due based off my excellent credit. They are misleading, strong arm, and will bully you. They will lie, cheat and try to steal from you. I can't say that I am even happy with my purchase due to the xxxx poor service. The sales team is unapproachable, unprofessional, and money hungry even during a pandemic there is no respect. The salesmanager, or store manager doesn't care about how their team treats people and will also try to strong arm and bully you. They only cares about the deal and cheating people out of their money. BUYER BEWARE RUN AWAY from this place. Go to another Nissan dealer. The deal is nothing when the service sucks. I would not recommend this dealer or the sales staff. The bullying tactics are unethical, and unwarranted. Women take a strong man with you. Do not go in there alone!! More

Great car buying process Would have to say that buying my car from AutoCenters was really a great experience. We were able to get financing that fits our monthly budget. We Would have to say that buying my car from AutoCenters was really a great experience. We were able to get financing that fits our monthly budget. We hadn't bought a brand new car in a long, long time, but we were able to from AutoCenters without breaking the bank. Mason did a great job taking care of what we were asking for and Randy in finance was able to make the deal affordable for us. Thanks a lot to you all at AutoCenters. More

Excellent experience! We had a great experience. The salesman, Marco, was friendly and helpful. The truck was clean and filled with gas. The lifetime limited warranty is We had a great experience. The salesman, Marco, was friendly and helpful. The truck was clean and filled with gas. The lifetime limited warranty is a good plus. The facility is clean and modern. They have a nice waiting area with refreshments. More

I am very impressed would the knowledge and friendship of your people at the front desk. Workers like Justin make my wife and pleased to have your dealership take excellent care of our vehicle and our walle your people at the front desk. Workers like Justin make my wife and pleased to have your dealership take excellent care of our vehicle and our wallet. Thank you for keeping our Nissan Pathfinder the best vehicle we have ever owned I am very impressed with the knowledge of my vehicle and friendship of your people at the front check in desk. workers like Justin Bland make me and my wife comfortable pand confident with the services We need. Thank you for keeping our Nissan the best vehicle we have ever owned. More

I always receive great service at this location. Greeted upon arrival. I expected my wait time to be at least an hour and my vehicle was complete before then. Great service!! upon arrival. I expected my wait time to be at least an hour and my vehicle was complete before then. Great service!! More