Auto Web Expo

2013 Jaguar I found the car I was looking for online. Called the number and spoke with Tracy. He was very nice and told me all about the car. I couldn't wait to s I found the car I was looking for online. Called the number and spoke with Tracy. He was very nice and told me all about the car. I couldn't wait to see it. Next thing I know I'm the proud owner of a Jaguar. The whole process was very easy. I was in & out and enjoying the new ride. Thanks Auto Web Expo & Tracy. More

Great Customer Service I went over the weekend to purchase a vehicle and Tracy made the process very easy. I will definitely be back. Thanks Tracy for all your help! I went over the weekend to purchase a vehicle and Tracy made the process very easy. I will definitely be back. Thanks Tracy for all your help! More

Not Just a Saleswoman I have worked with Alicia in the past and not only was it just a buying experience, it was a learning experience. Since my initial purchase she has be I have worked with Alicia in the past and not only was it just a buying experience, it was a learning experience. Since my initial purchase she has been excellent about keeping up with me as well as offering advice and providing me with the proper avenues for whatever question or need I may have. I have never had a sales consultant that has gone so far above and beyond in all areas while creating a seamless and pressure-free buying experience. I cannot wait to use her again for my ever-changing search for the perfect vehicle. More

Would never recommend this dealership Honestly this dealership does not even need one star. I am reporting this to the BBB and the news channel along with my reviews on the web. I purchase Honestly this dealership does not even need one star. I am reporting this to the BBB and the news channel along with my reviews on the web. I purchased a vehicle earlier in August. I asked the finance person if I should pay my note or if it would be paid on time. He said they pay off within 3 days. A week went by still not paid off. I kept being reassured by Vinnie that it was. Come into September and it still was not paid off. I was over 30 days late showing on my credit report. Finally I get a response from them saying, " it somehow got lost in the mail." How is this acceptable? So finally about 5 days later after my credit was already messed up it was paid off. Only then does it get better. I talked with a man Edward who was apologetic and said he would take care of it. Come to find out they paid all but $23.75. Well a few days later it was still not paid as they assured me it would be. When I called back Edward no longer worked there and I spoke with Jason. Jason told me to pay it and they would send a check. Also in the meantime they were supposed to figure out how to talk with the finance company to get the 30 days off since it was 100% their fault. I do not recommend this place to anyone on how they handle their customer relations and don't care about people's credit reports. This is very negligent and will be reported. Be careful in dealings with them because they are not honest and have not still received a check I shouldn't have even had to pay for. One last remark would not let me speak with owner. More

DISHONEST SALES TEAM Worst experience. Never Step in to this Dealership.. Promised that documents will be delivered by EOD as they techincal issue in their server. But Worst experience. Never Step in to this Dealership.. Promised that documents will be delivered by EOD as they techincal issue in their server. But finally I have pay a visit after a week to collect the same. At least no feeling of guilty that they could not deliver because of technical glitch. After getting the documents I see my name of wrongly spelled inspite of providing the copies of Drivers License, Passport copies etc., Vehicle registration was done with incorrect spelling. Still struggling to find a point of contact to get the same corrected. Promised Edmunds gas card and did not honour the same. Tried to contact the sales guy, and unfortunately he is no more with this dealer. Called the dealership but always gets an answer that manager is in meetings, away from desk.. Needs improvement in your customer service. DIS-SATISFIED CUSTOMER WILL NOT RECOMMEND THIS DEALERSHIP Shashikanth Sammiti +1-972.567.1867 More

Dishonest salesmen I made a purchase on a black 2013 Mercedes E350 Coupe from them yesterday and I've just returned the vehicle today. There are numerous reasons for th I made a purchase on a black 2013 Mercedes E350 Coupe from them yesterday and I've just returned the vehicle today. There are numerous reasons for the return. First, my salesmen (Winston and Ed) intentionally did not disclose me the information that the car was involved in a major accident on May 29th, 2015. They purposely provided me a copy of the carfax report dated May 22, 2015 so it appeared clean. I've asked Winston if the car has been in any accidents and he informed me there has NOT been any accidents reported and that the front panels were replaced because of possible paint/scratches for cosmetic purposes. I liked the car and Winston's customer service at the time and went ahead and proceeded with the purchase. While signing the purchase agreement, Todd, the financial guy asked me to sign a page that said they have informed me about the front panels being replaced, before signing that I confirmed with both Winston and Todd that its only the cosmetic issues with the car and they both confirmed so I made the purchase by paying 6k down and financing 30k with my bank, Chase. I was approved for 1.25% APR for my auto loan with chase but the next day after the purchase, chase called to inform me that due to the major accident that happened on May 29th, 2015 involving replacement of front panels/frames and internal damages to the car, they unfortunately cannot finance the car because the title is damaged. I immediately called Auto Web Expo, first my salesman Winston did not pick up my calls or return my calls. Then I spoke with Ed, who is an sales manager and he informed me that they did inform me about the accident on the car and how I should know every dealership of course sells cars that have been involved in minor and major accidents. I went to return the car that same day and spoke with their manager, Ken Moore and also the financial guy Todd. Todd quickly found the paper I signed that stated I was aware of the front panels damage and that it is a unibody damage. I recall specifically asking Todd what that paper I signed was about and he informed the day I signed that it is the two front panels being replaced and most likely due to cosmetic issues and nothing more. I'm a young Asian female and inexperienced with buying cars so I believed him and signed the paper. After doing some research on unibody damage, I was able to find out that unibody damage on car is typically caused by a major accident, and leaves the frame of the vehicle weaker than it originally was. While unibody damage can be partially repaired, it is a major liability for anyone who owns the vehicle because another accident could result in catastrophe. This was obviously not mentioned to me at all and the salesmen at Auto Web Expo referred unibody damage as simply cosmetic damages on the frames/panels. Do not trust this company. From salesmen to managers, they are not honest people and they do not disclose all the information to the costumers. I will definitely not return to this dealership and will tell everyone I know to not come here. Thanks to my bank, chase auto loan, I was able to make a wise decision and returned the car to the dealership. More

Top Notch Dealership!! We felt welcome from the moment we walked in the door. Lots of smiling faces and friendly people. Aime was great! She asked lots of good questions We felt welcome from the moment we walked in the door. Lots of smiling faces and friendly people. Aime was great! She asked lots of good questions to make sure she was showing us vehicles that fit our needs and fell within our budget. The owner came and met us as well, to make sure everything went smooth. Post sale communication and followup has be excellent. AWE has redefined the car buying experience for us. We will definitely be back! More

Simply Wow Great customer service combined with resonable pricing and a great selection make Auto Web Expo one of the best dealerships in the DFW area, 5 stars. Great customer service combined with resonable pricing and a great selection make Auto Web Expo one of the best dealerships in the DFW area, 5 stars. More

N. Clemons/Broken Arrow, OK "The Total Package" We purchase our vehicles from TX because we find better cars and great deals. Now we can add great overall experience. If you are looking for a grea We purchase our vehicles from TX because we find better cars and great deals. Now we can add great overall experience. If you are looking for a great import and a dealership that provides top rate service from management down to the car salesperson then head straight to Auto Web Expo. Ask for Aime Cruz she is amazing! Aime is knowledgable, experienced, and great to work with. We told her that we wanted to still shop around and there was no pressure. She was so confident that we would not find a better car for the money that she told us to compare prices and cars and she would see us soon. She was right. We visited several dealerships that day and none compared to Auto Web Expo. More

Great buying experience. Excellent customer service. AWE provided me with a great car buying experience and made me feel like family. The price was great for the year and model car. I take it to them for AWE provided me with a great car buying experience and made me feel like family. The price was great for the year and model car. I take it to them for maintenance and service and the customer care is excellent. Highly recommend More