Auto Web Expo

Dishonest salesmen I made a purchase on a black 2013 Mercedes E350 Coupe from them yesterday and I've just returned the vehicle today. There are numerous reasons for th I made a purchase on a black 2013 Mercedes E350 Coupe from them yesterday and I've just returned the vehicle today. There are numerous reasons for the return. First, my salesmen (Winston and Ed) intentionally did not disclose me the information that the car was involved in a major accident on May 29th, 2015. They purposely provided me a copy of the carfax report dated May 22, 2015 so it appeared clean. I've asked Winston if the car has been in any accidents and he informed me there has NOT been any accidents reported and that the front panels were replaced because of possible paint/scratches for cosmetic purposes. I liked the car and Winston's customer service at the time and went ahead and proceeded with the purchase. While signing the purchase agreement, Todd, the financial guy asked me to sign a page that said they have informed me about the front panels being replaced, before signing that I confirmed with both Winston and Todd that its only the cosmetic issues with the car and they both confirmed so I made the purchase by paying 6k down and financing 30k with my bank, Chase. I was approved for 1.25% APR for my auto loan with chase but the next day after the purchase, chase called to inform me that due to the major accident that happened on May 29th, 2015 involving replacement of front panels/frames and internal damages to the car, they unfortunately cannot finance the car because the title is damaged. I immediately called Auto Web Expo, first my salesman Winston did not pick up my calls or return my calls. Then I spoke with Ed, who is an sales manager and he informed me that they did inform me about the accident on the car and how I should know every dealership of course sells cars that have been involved in minor and major accidents. I went to return the car that same day and spoke with their manager, Ken Moore and also the financial guy Todd. Todd quickly found the paper I signed that stated I was aware of the front panels damage and that it is a unibody damage. I recall specifically asking Todd what that paper I signed was about and he informed the day I signed that it is the two front panels being replaced and most likely due to cosmetic issues and nothing more. I'm a young Asian female and inexperienced with buying cars so I believed him and signed the paper. After doing some research on unibody damage, I was able to find out that unibody damage on car is typically caused by a major accident, and leaves the frame of the vehicle weaker than it originally was. While unibody damage can be partially repaired, it is a major liability for anyone who owns the vehicle because another accident could result in catastrophe. This was obviously not mentioned to me at all and the salesmen at Auto Web Expo referred unibody damage as simply cosmetic damages on the frames/panels. Do not trust this company. From salesmen to managers, they are not honest people and they do not disclose all the information to the costumers. I will definitely not return to this dealership and will tell everyone I know to not come here. Thanks to my bank, chase auto loan, I was able to make a wise decision and returned the car to the dealership. More

Top Notch Dealership!! We felt welcome from the moment we walked in the door. Lots of smiling faces and friendly people. Aime was great! She asked lots of good questions We felt welcome from the moment we walked in the door. Lots of smiling faces and friendly people. Aime was great! She asked lots of good questions to make sure she was showing us vehicles that fit our needs and fell within our budget. The owner came and met us as well, to make sure everything went smooth. Post sale communication and followup has be excellent. AWE has redefined the car buying experience for us. We will definitely be back! More

Simply Wow Great customer service combined with resonable pricing and a great selection make Auto Web Expo one of the best dealerships in the DFW area, 5 stars. Great customer service combined with resonable pricing and a great selection make Auto Web Expo one of the best dealerships in the DFW area, 5 stars. More

N. Clemons/Broken Arrow, OK "The Total Package" We purchase our vehicles from TX because we find better cars and great deals. Now we can add great overall experience. If you are looking for a grea We purchase our vehicles from TX because we find better cars and great deals. Now we can add great overall experience. If you are looking for a great import and a dealership that provides top rate service from management down to the car salesperson then head straight to Auto Web Expo. Ask for Aime Cruz she is amazing! Aime is knowledgable, experienced, and great to work with. We told her that we wanted to still shop around and there was no pressure. She was so confident that we would not find a better car for the money that she told us to compare prices and cars and she would see us soon. She was right. We visited several dealerships that day and none compared to Auto Web Expo. More

Great buying experience. Excellent customer service. AWE provided me with a great car buying experience and made me feel like family. The price was great for the year and model car. I take it to them for AWE provided me with a great car buying experience and made me feel like family. The price was great for the year and model car. I take it to them for maintenance and service and the customer care is excellent. Highly recommend More

Friendly, knowledgable with good price A+++ Called ahead and spoke with Aime Cruz that was very knowledgeable about inventory and features of the Mercedes. Spent as much time as I needed to show Called ahead and spoke with Aime Cruz that was very knowledgeable about inventory and features of the Mercedes. Spent as much time as I needed to show me all the features of the car. She took the extra step of pairing my phone with the car and calling me from inside the building so I could see how the phone feature worked. There was no uneasy haggling over price. It is what it is and we came to an agreement painlessly. Although the finance manager had a little trouble with his printer I took the opportunity to grab a bite while he fixed it. I was a bit disappointed when I had to wait until he finished with another customer before he could print my contract. I was called promptly when my plates arrived and reminded with a second call after a few days. Aime came right out to greet me and installed my plates. She even asked if I had my own licensed plate cover even though they had their own company cover. She also put the registration sticker on. I didn't work with any other salesman but I do know this is I would highly recommend Aime Cruz if you find yourself at this dealership. She is very professional, friendly and took the time to get to know me. She even let me use her phone charger! Yeah you might say that she was in sales and that is what they all do but if you have shopped as much as I have I appreciate when I'm treated right. More

I had a great experience at AWE! I worked with John at AWE on the recent purchase of my new Mercedes. He went above and beyond to be sure that my needs were met and I was happy with t I worked with John at AWE on the recent purchase of my new Mercedes. He went above and beyond to be sure that my needs were met and I was happy with the purchase and my experience. John is definitely not a 'typical' used car salesman and I didn't feel pressured at all. I would definitely recommend AWE to anyone looking to purchase a luxury vehicle at a reasonable price! More

HIGHLY RECOMMEND AWE My car was totaled by a semi two weeks ago-I knew I wanted to jump into a Mercedes but I didn't know what kind -only that due to my long commute I nee My car was totaled by a semi two weeks ago-I knew I wanted to jump into a Mercedes but I didn't know what kind -only that due to my long commute I needed it to have low miles. I first reached out to AWE to inquire about a black Mercedes- after speaking with John Brunson we together realized this car wasn't the "one" for me. At NO time did I feel that I was being pressured into buying this car- which clearly wasn't the one for me. As days past John kept up with me to make sure I was okay from the accident and to offer any help- not in the typical annoying salesman way but as if he truly cared. I went to multiple car dealers and felt the typical pressure that you sometimes experience while car hunting. In fact I even thought about one car and sent John the link where we weighted the pros and cons of the Mercedes at the other dealer (he was very honest). FINALLY John called me with great news, HE HAD FOUND "MY" CAR. From this point out John and the rest of the AWE were extremely helpful as I was dealing with a not so helpful insurance company. They talked me thru the process and did not try to sell me additional packages that I didn't need. I STRONGLY suggest using Auto Web Expo in the future and will certainly recommend that they go see John Brunson- the cars are in great condition and you get an incredible and honest experience! More

I love my BMW I just recently bought my BMW from Auto Web Expo and couldn't me hap piers. John walked me through every feature on this car and listened to my needs I just recently bought my BMW from Auto Web Expo and couldn't me hap piers. John walked me through every feature on this car and listened to my needs (and wants) in a car. Ken came out to introduce himself and make sure my needs were taken care of and all my questions were answered. He also helped me get the payments I needed. Their dealership is very pretty and was impressed with their car selections. I well be telling everyone in the market for a new car to go see Auto Web Expo. You won't be disappointed. More

Easy and honest to work with I knew I wanted a Mercedes but I wasn't sure which one I wanted but I knew I wanted to stay within my budget. Winston and Luis helped me select the pe I knew I wanted a Mercedes but I wasn't sure which one I wanted but I knew I wanted to stay within my budget. Winston and Luis helped me select the perfect car that I really fell in love with and don't regret the purchase even if it was an impulse one More