Auto Web Expo

My overall experince with Auto Web Expo. Ali was very professional and worked very hard to make sure I got a good deal on the vehicle I wanted. I would recommend Auto Web Expo to my family an Ali was very professional and worked very hard to make sure I got a good deal on the vehicle I wanted. I would recommend Auto Web Expo to my family and friends. More

It was a pleasant experience meeting and working with Ali. He was extremely helpful in finding an automobile I like and have the desired features. Ali. He was extremely helpful in finding an automobile I like and have the desired features. More

Price switch based on misrepresentation April 20, 2020 Rating of Auto Web Expo. Auto Web Expo, Inc. 2311 Midway Rd. Carrollton, Texas 75006 On or about December 30,2019, I notic April 20, 2020 Rating of Auto Web Expo. Auto Web Expo, Inc. 2311 Midway Rd. Carrollton, Texas 75006 On or about December 30,2019, I noticed a 2013 Lexus 350 GS advertised on Car Gurus by Auto Web Expo (AWE). Mileage was listed at 72,551 miles and the price was $16,460.00. See attached copy of post. I visited AWE at the above referenced address and met Mr. Travis Trenkle, who represented himself as an AWE internet manager. I advised Mr. Trenkle that I would arrange my own financing. During a subsequent meeting with Mr. Trenkle I was subjected to a sales pitch by Mr. Faseli ( Manager) to finance my purchase through AWE lenders. I declined. Afterwards the price of the vehicle was increased to $17,098.00. When Mr. Trenkle was questioned about the increase, his response was: "I just went to ask why the price increased for you. Looks like we did the complete full- service to the Lexus. Oil change, filter change, cabin filter, tire rotation, alignment, and state inspection. That's why it (the increase was) added to the price." See attached copy of email. I relied on this representation by Mr. Trenkle and a AWE that the work was performed after the $16,460.00 price was agreed to, even though I had not authorized the additional work. Later, I discovered that the "complete full service" was unrelated to the price increase. It appears that the price was increased after Mr. Trenkle and AWE learned that I would provide my own financing. The "complete full service" was not the basis for the price increase since the work was not performed at all, or prior to the original pricing of $16,460.00, to wit: 1) Oil change was completed on January 13, 2020, a week or more after it was supposedly an element of the price increase; see attached image; 2) Filter (oil) was completed on January 13,2020; see attached image; 3) Cabin filter was not done (see photo attached and AWE internal document); 4) Tire rotation was not done (see attached AWE internal document); 5) Alignment was not done ( see attached AWE internal document); and 6) State inspection was completed in December 2019 with a mileage reading of 72,551, which is the mileage reading shown in the Car Gurus posting with a price of $16,460.00. (See attached document.) On February 28, 2020, I emailed his concerns to Mr. Trenkle. No response. Then, I emailed Steve Martin, an AWE manager, on March I I, 2020, in order to settle these claims amicably. No response. I mailed the above concerns and documents to Mr. Ardi Faseli ( Manager ) via Certified Mail: 7014 2120 0000 8849 9931 Return Receipt Requested. This letter was written by my attorney and received by Mr. Faseli on April 7th. Mr. Faseli did not respond within the time period specified (10 days). Damages requested were as follows. Quoted from the letter to Mr. Faseli. “In addition, the driver's seat failed as shown in the attached image. It appears that one of your mechanic's back pockets must have contained a tool. Mr. Kester expects the seat to be repaired at your cost, estimated at $. This is included in the damages below. Replacement shall be completed with Lexus certified materials. I am sure you are unaware of and do not want these deceptive practices by your employee to continue. My damages amount to $Please send your check in that amount to Paul Kester within 10 days of receipt of this letter”... Perhaps AWE sees itself as above responding. All documentation is available for those with interest. Best practices if you intend to deal with AWE. 1) Have all pricing confirmed in writing on first visit. 2) Negotiate with your bank or credit union for financing. 3) Avoid AWE lenders, AWE is a loan mill. 4) Avoid AWE car repair service. They will misrepresent any service. More

I like his profile it was interested and he has the cars I’m looking for and he looks honest thank you for the t I’m looking for and he looks honest thank you for the t More

Great place to go if you want good service. Ali and the other guys where very helpful.I left there with my MB a very happy driver other guys where very helpful.I left there with my MB a very happy driver More

Ali was very helpful with the overall process and was very knowledgeable about the Mercedes Benz s550, he walked me through the setup features and made sure i was comfortable leaving the dealership in my very knowledgeable about the Mercedes Benz s550, he walked me through the setup features and made sure i was comfortable leaving the dealership in my new ride!! THANKS SO MUCH ALI YOUR THE BEST !!!! More

Found a great deal SUV at AWE with Mr. Ali Hussain. Ali was my sales rep and he is a very nice guy from day one. The vehicle I came across online was already held on pending at the time I visited the de Ali was my sales rep and he is a very nice guy from day one. The vehicle I came across online was already held on pending at the time I visited the dealership. It was one of the rare, high-demand diesel SUVs. Ali showed me the vehicle regardless, and told me that he would call me immediately if the vehicle becomes available. Usually most of the time, you don't get the followup call from a busy dealer, but a week later Ali was standing behind his words. Unfortunately I wasn't able to visit the dealership until the following weekend, but Ali kept the keys to show me the vehicle. Ali allowed me to test drive twice. I wasn't actually in a big rush to find my next vehicle but became so confident that I could trust this person and the dealership entirely. They were also very flexible to accept my payment needs. All in all, I would highly recommend Ali and AWE for your next car life, all based on my personal experience. More

Top notch professional customer service experience. Ali was just awesome, entertained and answered all my questions, paid for my lunch. Well organized company. Awesome experience was just awesome, entertained and answered all my questions, paid for my lunch. Well organized company. Awesome experience More

Very Professional, Knowledgeable and Caring about my future as person not just selling a CAR.😃 The Sale Management went above and beyond to make me comfortable with my Payment.👌 NO PRESSURE👍 Much future as person not just selling a CAR.😃 The Sale Management went above and beyond to make me comfortable with my Payment.👌 NO PRESSURE👍 Much Appreciated!!! More

Ali made the whole process as easy as possible and was knowledgeable about the car and financing. Drove into town, test drove, secured financing, and was on the road in less than 2 hours. knowledgeable about the car and financing. Drove into town, test drove, secured financing, and was on the road in less than 2 hours. More