Auto Town Buick GMC

Service manager Kris will not tell you the truth! The day of purchasing my new 2018 Sierra, I noticed the rear bumper was hit as well as the rear tail light. They switched them out off another truck The day of purchasing my new 2018 Sierra, I noticed the rear bumper was hit as well as the rear tail light. They switched them out off another truck because they didn't have another truck like mine in stock. When through with purchase, I waited 1.5 hours for the truck to go to "outside Detail shop". Salesman drives up, truck is no cleaner than it left, inside windshield was filthy and a stain running down tailgate. I drive home 1.5 hours. Find two more paint issues. I call and schedule 3 days for Them to have my truck while out of town. Called the day I flew back into town to make sure it was done. Kris the service manager knew I would be gone 3 days and back late Friday, on the phone he says, no it's not done. "You go do what you have to, I'll call you when it's done." Now I call the sales manager, he says no it Maybe done by Tuesday. 5 days now maybe to fix 2 scratches no bigger than a dime each and have it detailed correctly. Now I have to make a special trip tomorrow/ Sunday to get presses out of my truck that must be filed Monday. The sales manager waited till the last day to start the repairs, I'm sure the body guys don't get enough time to do anything done correctly because Kris can't do his job correctly and they don't respect the guy cuz he is a jerk. By the way the detail shop the salesman took my truck to for an hour and a half, Washman. Takes less than 2 minutes to go through the automated car wash. Don't expect the truth, they don't care who long you will be without your vehicle. More

New pickup My salesman Johnny was a nice guy. His Manager was very rude. Before making the 140 mile round trip to get the pickup I was told it had a bedliner. I My salesman Johnny was a nice guy. His Manager was very rude. Before making the 140 mile round trip to get the pickup I was told it had a bedliner. I referenced the stock number so that I was sure we were on the same page. When I got there the truck didn't have a bedliner. I asked for one to be installed. Johnny took it to his manager and his manager came to see me. He was immediately abrasive and told me he would not drop the price or have one installed. I asked if he would split the cost. Nope, at this point he started to get louder and to told me I could take the truck or not and it was a good price on the truck, if I didn't buy it someone else would. He was correct that it was a good deal. It was $2000 less than less than anyone else in the area but that doesn't make it okay to be so rude. Had I had the extra money I would have told him to pound sand and left. Funny how money can influence ones decisions. Will I go back? No, not as long as that sales manager is running the show. Would I buy another vehicle from Johnny? Sure, his poor communication or assumptions on the bedliner is what caused the problem but his manager is responsible for his employees and should have made it right More

4th new vehicle purchased from this dealer in last 7 years Josh and Alex are the best!! They treated me like royalty and with great respect! If you want a straight forward deal come to this dealer... I will be Josh and Alex are the best!! They treated me like royalty and with great respect! If you want a straight forward deal come to this dealer... I will be back! More

Great Customer Care Was looking for new vehicle. Purchased our 2013 Buick Encore from this dealership. Was looking for another Suv vehicle with a little more room. Was Was looking for new vehicle. Purchased our 2013 Buick Encore from this dealership. Was looking for another Suv vehicle with a little more room. Was thinking about the Envision and Betsy was fabulous. She had all of answers to all of our questions. We test drive the 2017 Acadia Denali and fell in love with it. Betsy was not pushy and we decided to purchase. Will highly recommend this dealership. More

Rude Salesmen They got mad because I wouldn't accept their trade offer. They basically berated us until we walked out. I was ready to buy for the advertised price b They got mad because I wouldn't accept their trade offer. They basically berated us until we walked out. I was ready to buy for the advertised price but they made it too difficult. I would have still bought the truck after selling my vehicle but the way I was treated, I'll go somewhere else. More

Danny was excellent! We had a hard time deciding whether or not to buy new but Danny Robles made it an easy decision. And made us a great deal!!! We are thrilled with our We had a hard time deciding whether or not to buy new but Danny Robles made it an easy decision. And made us a great deal!!! We are thrilled with our new Buick Enclave!!! More

Leased my new Envision Betsy and Steve really worked hard to get me a screamin' deal on a beautiful new Envision. What an amazing car! Steve went above and beyond to take i Betsy and Steve really worked hard to get me a screamin' deal on a beautiful new Envision. What an amazing car! Steve went above and beyond to take in my lease so I didn't have to wait to turn it in and saved me $1150 extra! Betsy let me know there was a new update after being in last week. She promised to stay in touch so I wouldn't a deal. More

Super easy and streamlined process - low pressure sales I got a call from the business development center out of the blue asking if I would consider selling my car - this was based on the fact that I use th I got a call from the business development center out of the blue asking if I would consider selling my car - this was based on the fact that I use this dealership for repair- I was greeted and immediately was matched with a great sales representative (Daniel in sales is awesome!) We found a car that suited me- Trade in and sales price was quickly and easily negotiated! It honestly took longer to prepare the finance paperwork than finding a car and negotiate. I would highly recommend this dealership for both sales and Service (Kris in service is wonderful!!) More

2017 gmc sierra Our salesman Danny Robles was very personable. We came back 3 times trying to decide on a purchase and he recognized us each time. Once we decided he Our salesman Danny Robles was very personable. We came back 3 times trying to decide on a purchase and he recognized us each time. Once we decided he helped us through the process and made it a great experience. Lovin' our new truck thanks Autotown! More

Great buy It was a quick easy experience fantastic pricing Josh was very knowledgeable and treated us great would definitely recommend any time. Go to auto town It was a quick easy experience fantastic pricing Josh was very knowledgeable and treated us great would definitely recommend any time. Go to auto town for the best deal. More