Auto Showcase of Bel Air

I was not really in the market for a new car ... just kind of looking and I was approached by anthony and he changed my mind. He helped me get into something economical and that was safer for my family. kind of looking and I was approached by anthony and he changed my mind. He helped me get into something economical and that was safer for my family. He also did not "pressure" me like a lot of salesman do. He helped me look up reviews on the car and made sure it was in my budget before making final decision. He was very friendly and had a great sense of humor as well. Highly reccomend this dealership and ANTHONY for sure! Shannon Bel Air More

Don't buy a car here! They hide problem of the car and will Cost you more in the end to fix! They make the car look good but it's has issues! Then they play the run around game with you. This dealer and will Cost you more in the end to fix! They make the car look good but it's has issues! Then they play the run around game with you. This dealer cost me 3 weeks of not having a car and 3k to fix! Warranty company was a joke and would not horror service! More

"My wife and I went looking for two vehicles to fit our budget. The salesman Armando was very professional and courteous. We never felt rushed to make a decision. We got a great value on a used SUV and our budget. The salesman Armando was very professional and courteous. We never felt rushed to make a decision. We got a great value on a used SUV and luxury sedan and very happy with the outcome!!! Great selection of vehicles!!!!" More

When I arrived, the price was $4,000 higher than their advertised price. After Seth yelled at me and called me a liar, his manager came over and apologized and tried to work out a deal (good cop/bad cop advertised price. After Seth yelled at me and called me a liar, his manager came over and apologized and tried to work out a deal (good cop/bad cop routine!). I ended up with the vehicle at the end of the day only to go for a state inspection (I'm not from Maryland) and have it fail. The worst part is, the inspector pointed out to me that the car had been in an accident which Auto Showcase tried to hide by delivering a dirty car without being details due to "bad weather and snow"! A week later, I find out that they are exactly what they warn you about when buying a car in Maryland, "yo-yo lending" where the actual financing you get is nothing at all like the deal you signed up for. 18% interest from the 6% that was on the paper from the dealer! The BBB reviews (F rating!), YELP reviews (1 star) and every horror story and complaint you'll read if you google "Auto Showcase Bel Air" are all true, stay away no matter what! More

STAY THE xxxx AWAY FROM THIS PLACE! If I'd read the reviews before I went there, I would have known better. These guys did everything they could to sweet talk me into purchasing a Jeep I was intereste reviews before I went there, I would have known better. These guys did everything they could to sweet talk me into purchasing a Jeep I was interested in. The Jeep had aftermarket wheels and tires on it, which they charged me $1800 extra for. Turns out, all 5 tires on the Jeep (even the full size spare) were not going to last more than 2 months on the road. I've been trying for 2 weeks to get the situation resolved, speaking to 3 different people including 2 managers...none of them gave a xxxx. They refused to get me new tires, and instead suggested I purchase tires from them (why did I pay 1800 in the first place?) at dealer cost. Never recieved a call back, from ANY of the numerous phone calls I've made with them. They took my money and ran, and could care less what happens to the vehicle. Shady business practices, no customer service whatsoever...absolutely disgusting the way they treat customers. Go elsewhere and save yourself some money and headaches. More

They are rude have horrible customer service don't return phone calls had truck serviced they kept vehicle for 45 days problem still not fixed return phone calls had truck serviced they kept vehicle for 45 days problem still not fixed More

Read the reviews and run from this dealership. Nice looking cars but hidden costs and shady actions everywhere. Can't believe anyone runs a business like this , but here it is. Save yourself the trip a looking cars but hidden costs and shady actions everywhere. Can't believe anyone runs a business like this , but here it is. Save yourself the trip and find a dealership you can trust. More

This is the worst company I have ever done business with. They sold us a car that needed work done and was missing things they said it had. We still have no paperwork from our sale. We have now taken the car They sold us a car that needed work done and was missing things they said it had. We still have no paperwork from our sale. We have now taken the car to the bel air dealership an hour away twice and they weren't able to do anything to it. The main store will not do work to the car without the approval of the glen burnie manager where we bought the car, the manager is the one that made us the appointment for his day off where no one could contact him or make decisions on his behalf. Can't even begin to tell you, STAY FAR AWAY! More

Nice junk on lot. they run ok for alittle while and tell nothing but lies don't hold up there end never again run the other way, horrible place and don't buy warranty either they hide other important docume nothing but lies don't hold up there end never again run the other way, horrible place and don't buy warranty either they hide other important documents from the ext warranty too. More

This has been the WORST experience I have had with purchasing a car and with a vehicle. First off we just got the truck 11/2012 and have had significant problems form the day we drove off the lot. T purchasing a car and with a vehicle. First off we just got the truck 11/2012 and have had significant problems form the day we drove off the lot. The salesperson, Dan, was clueless as heck and every question asked of him, he had to ask someone else for the answer, which should have been our first red flag! Then after we got through all of that we had to meet with, Shawn, who I had to ask at least 6 times for the carfax, first he forgot to grab it off the printer and someone threw it away, then someone was on the computer he needed to use, then the printer was out of paper, etc. all the while he's trying to get us to sign the loan papers, so I refused until he gave me the carfax, finally we got the carfax and it was about 3 pages long!! Should have been our 2nd red flag, then he tried to fast talk us through the carfax, saying the accidents on the carfax were minor, fender benders. I told him to chill out, while I contact a few people that knows about cars and could not get anyone. Then once we took possession of the car, we noticed the oil hadn't been changed and the front left tire was low on air and there was no Navigation DVD in the truck. So they supposedly changed the oil, order some sensors for the tires, which they claim were at its right PSI and searched other vehicles for Navigation DVD's, none of them worked, then they said they would order it by giving us some type of Auto showcase IOU forms. The DVD was to come to us in the mail within 7-10 days, well we got it after Christmas and we had to go pick it up! OK, so we leave the dealership on Friday evening, go to the gas station down the street then Best Buy a little further down the street. Get back in the car after Best Buy only to not be able to pop the emergency brake out of place. It took over an hour to get it to release. Called the next day about the issue and was told that service is closed on Saturdays but we could bring the car up and drop it off til Monday. WHAT? Saturday evening, back to Best Buy to return something, come back out truck started, put the truck in reverse to pull out of the parking space and it stalls and makes a loud noise. get it in drive and manage to get into another parking spot when the car cuts off and will not start back up. 24 hours later!!! Called the dealership Sunday to explain the situation, again told that service is closed on the weekends and we can have it towed to them for Monday. No compassion, no sympathy, just oh well, what do you want us to do type of attitude. We found in MD that there is no 3 day change my mind clause. We get the car towed to them and they fix whatever the problem was and supposedly change the sensors on the tires. Well Tuesday, left tire low warning comes on, make an appointment at Cadillac to have the car look over by the actual company. Was told that the oil was not changed and the sensor were not changed and the tire had a slow leak. New tire $200. After all of the at, about 2 weeks go by and we are on the beltway and we hear this whistle sound, after inspecting, it was coming from the front passenger window, WHAT??? Are you serious. Called Auto showcase, to no avail because they didnt know what that could have been, not to mention, we just had a baby and have 2 older children (which is why we needed the bigger car) so we didnt have time or money to wast on them "trying" to figure out what is wrong. That Navigation doesn't even work! The lift gate stopped going up in May 2013 and one day we I rode in the back with the baby the ride was so harsh and bumpy, felt like the car was going to come apart, well to out surprise we learned at Cadillac that the rear shock sensors were disconnected, they reconnected them only to find out that the did not work and was told that this disconnection was deliberate, it is not something that will just happen. The lift gate needs new struts, 7 months of owning the vehicle. Our tire problem is being cause by a rim that is corroding, which had to have been going on for over a year(Cadillac mechanic) again we had the truck 7 months. When we call Auto showcase, they are like well you can bring it in but its not under warranty anymore. I know you run risks when purchasing an used car, but they knew this car was a lemon when they sold it to us. And the Customer Service is no help at all! Please spend your hard earn money somewhere that will appreciate it and not take you for a ride! More