Auto Showcase of Bel Air

Excellent customer service Keith Bagwell was professional, friendly and patient throughout the car buying process. I would definitely recommend Keith and Auto Showcase of Joppat Keith Bagwell was professional, friendly and patient throughout the car buying process. I would definitely recommend Keith and Auto Showcase of Joppatown to friends and family. More

great deals Keith Bagwell the best Keith Bagwell The Man!!! I visited Auto Showcase and if anyone is looking to purchase a vehicle this is the place you may want to come. The customer Keith Bagwell The Man!!! I visited Auto Showcase and if anyone is looking to purchase a vehicle this is the place you may want to come. The customer service was great! and fast I would recommend them to anyone I know looking for a good deal.. More

Keith Bagwell is a really good guy Broke down in Glen Burnie n had to get a new vehicle. Keith help me out. Thanks to the Owner Dave Landsman.... If you need a Vehicle stop by Joppa n S Broke down in Glen Burnie n had to get a new vehicle. Keith help me out. Thanks to the Owner Dave Landsman.... If you need a Vehicle stop by Joppa n See Keith More

My man Keith is the man !!! All I'm going to say is my man Keith must really enjoy what he does because that is the only way he can be as good as he is. He said he would take ca All I'm going to say is my man Keith must really enjoy what he does because that is the only way he can be as good as he is. He said he would take care of me and not only did he do that, but he also put my son and my homeboy in the exact vehicles they both wanted!!!!!!!! More

Best !!!Period!! Had a great experience with Auto Showcase Fallston! Keith Bagwell was awesome he went above n beyond to get me in the car I wanted at the price I was Had a great experience with Auto Showcase Fallston! Keith Bagwell was awesome he went above n beyond to get me in the car I wanted at the price I was seeking. I highly recommend Keith to anyone that has never had a great car buying experience because u will b impressed! The easiest car buying experience ever! Keith Bagwell, Mike, Jimmy, and everyone at Auto showcase in Fallston thank you and keep up the good work! More

Smooth Sailing Keith Bagwell made my car purchasing process go fast and smooth. His customer service was great. He took care of all my needs for the vehicle I purcha Keith Bagwell made my car purchasing process go fast and smooth. His customer service was great. He took care of all my needs for the vehicle I purchased. The staff at Auto Showcase in Joppatown are very friendly. They made me feel real comfortable as I conducted my business at their establishment. More

Keith Bagwell,was my salesman and he was courteou.s. I would recommen. Auto Showcase to anyone that is looking for a used car ,they are honest and they look out for your best interest. The management was I would recommen. Auto Showcase to anyone that is looking for a used car ,they are honest and they look out for your best interest. The management was outstanding and the sales team was very courteous and helpful and together they got me approved for the car i wanted ........Its a great place to buy a car! More

Lies & Broken Promises We were impressed with the deal we found on a 2009 Mercedes-Benz C300. I called & spoke with salesperson, Anthony who had us drive all the way from ce We were impressed with the deal we found on a 2009 Mercedes-Benz C300. I called & spoke with salesperson, Anthony who had us drive all the way from central Baltimore to the Bel Air location (40 minutes away) for a test drive. He failed to tell me during the call that we would have to place a deposit before the test drive because “it’s a high-priced, luxury vehicle,” even though we had a down payment that would cover 50% of the vehicle’s listed price, in addition to immaculate credit history. Despite being treated like thieves, we drove up & did some “preliminary paperwork” before the test drive. We were awed by the Benz quality & fell in love with it. I did notice an intermittent thumping noise in the front passenger side wheel. I figured it was a faulty strut/mount & pointed it out to Anthony. He assured us that all vehicles are inspected/reconditioned & they would fix any issues. After calculating, the cost was ~$4,000 more than the Cars.com price. After haggling with Anthony & the owner (Mike?), we got an ideal price & started paperwork. I noticed the “We Owe” form said “N/A.” Anthony shrugged it off saying “We don’t put those things on there.” The shop closed, so they said we could bring it back to get detailed anytime. Anthony didn't have a business card, so he gave me his cell number, to call/text if needed. We heard the thumping noise the next day & I texted Anthony - he said “bring the car up so I can see what you are talking about.” Even though this was known, I played along just to get it fixed. I went on Friday & sat in the waiting room for 3+ hours while they checked & “detailed” it (still had scuff s, footprints & dirty sunroof). Service tech, Emmanuel confirmed my suspicions but they were backed up & needed to order parts. I made an appointment with Brian (service manager) for 2 weeks out. We dropped it off the evening prior. Next morning, Brian called asking why it was there… I explained what I could recall from two weeks prior. He said he would check & call me back. I waited all day and at 6pm I called him back. He said ‘E’ was off that day & he couldn't figure it out, so it would have to wait until the next day. Couldn’t he call me earlier so I could make transportation arrangements?! What was the point of setting an appointment if he isn’t recording the issues?! We just wanted it fixed so we let them hold it for another day. Brian called me the next day saying he had the parts, but it wasn’t under warranty, so it would cost us. Until this point, we were led to believe these repairs would be covered since the inspection/reconditioning was missed & no one mentioned this policy before. He couldn’t offer more information or a price quote. We hadn’t made arrangements to accommodate yet another day without a car, so I told him to forget it. Right after, I texted Anthony about this whole experience and asked for his advice. There has been no word since then. We treated everyone at Auto Showcase with dignity & respect, whether or not they treated us the same (for instance, the stuffy, moody showroom staff). We sent them a certified letter explaining our experience & requested reimbursement for the $1300 repair made at an AUTHORIZED Benz dealer. Of course, no response, yet again... Our experience was tolerable until the dotted line was signed. It’s scary that they let people drive off with cars in bad/dangerous condition. So, I say to all shoppers, DO NOT ignore the negative reviews or the ‘F’ rating from the Better Business Bureau! I’ve made it my mission to warn the internet: STAY AWAY FROM AUTO SHOWCASE! More

Keith Bagwell is really good just brought a hummer from Auto Showcase... Keith took his time an founde the vechile of my dream....Go to the Joppa Location an See Keith... Tell him just brought a hummer from Auto Showcase... Keith took his time an founde the vechile of my dream....Go to the Joppa Location an See Keith... Tell him Mr Kim sent you More

Great experience! Keith was an outstanding salesman followed up on all our questions and concerns. I would highly recommend him. Go see Keith at the Joppa location. Keith was an outstanding salesman followed up on all our questions and concerns. I would highly recommend him. Go see Keith at the Joppa location. More