Auto Showcase of Bel Air

Inflated rating. If you look at the reviews just before this one, they seem to have been done at the behest of the dealership, possibly by them. I was going to buy a If you look at the reviews just before this one, they seem to have been done at the behest of the dealership, possibly by them. I was going to buy a car here but looked past the first page of ratings and every single rating before saying how great Keith or so-and-so is was a complaint about buying a lemon and receiving horrible service. I decided to look them up on the Better Business Bureau and every outlet of Auto Showcase has the worst possible rating. I'm being censored because this website thinks it's cursing, but let's just say it's the 6th letter of the alphabet, and the lowest possible score! I will certainly not be purchasing a car from such an unscrupulous company. More

Kieth bagwell service was terrific... Help me get into my new car with ease... I really appreciate the great customer service.. I was in and out with my service.. service was terrific... Help me get into my new car with ease... I really appreciate the great customer service.. I was in and out with my service.. More

Kieth I went to this expecting much of the same but to my surprise I walked out with a vehicle that fit my needs and a little stylish. Thanks to Keith and e I went to this expecting much of the same but to my surprise I walked out with a vehicle that fit my needs and a little stylish. Thanks to Keith and everyone at Auto Showcase!!! More

Keith Bagwell a Great Guy!!!!!! My experience with auto Showcase was fairly simple. I found Keith Bagwell to be quite helpful to aquiring my loan. I would definitely recommend Keith My experience with auto Showcase was fairly simple. I found Keith Bagwell to be quite helpful to aquiring my loan. I would definitely recommend Keith to anyone looking to buy a used car. More

Keith Bagwell Mr. Bagwell provided excellent customer service! And Jimmy the finance manager was awesome! Please Go See Keith Bagwell he knows best..... Mr. Bagwell provided excellent customer service! And Jimmy the finance manager was awesome! Please Go See Keith Bagwell he knows best..... More

Keith Bagwell Keith is a very friendly and helpful salesman. I would be happy to recommend him to anyone. Keith is a very friendly and helpful salesman. I would be happy to recommend him to anyone. More

AWFUL. They do not care! My back tire Neary came off. The rim is ruined and they cannot find a replacement. they will not replace all 4 rims. Ive been placed on hold for hours My back tire Neary came off. The rim is ruined and they cannot find a replacement. they will not replace all 4 rims. Ive been placed on hold for hours not to mention the both inappropriate sexist and racist comments from the staff and management team. Only a select few seemed to car that my car almost flipped. They do not call back. They do not help. Worst customer serivice... and best of all... I can't feel safe in my new car.! More

Keith Bagwell A Beast!!!!!! Keith bagwell was a great salesman. He was very professional and patient. I brought a 2010 Lexus and he Gave me a good deal. Hassel free. Keith bagwell was a great salesman. He was very professional and patient. I brought a 2010 Lexus and he Gave me a good deal. Hassel free. More

LIARS *****LIARS***LIARS*****LIARS**** Whatever you do you do, DO NOT buy a vehicle from Auto show Case. I purchased a 2013 Jeep wrangler in February. *****LIARS***LIARS*****LIARS**** Whatever you do you do, DO NOT buy a vehicle from Auto show Case. I purchased a 2013 Jeep wrangler in February. What I thought was a great deal turned out to be a total nightmare. First off there service department did not know what they were doing when they went to install the automatic starter on, which was part of the deal and ended up frying the computer module in the jeep and they had to take it to a jeep dealer to be fixed. The whole 8 hours they had me there waiting at the dealer they told me on several occasions that they did not know what they were doing. Everything got fixed and I was back to loving my jeep that is till the first nice day we had here in Maryland. Monday April 6 when the temperatures were in the 70s. I was unsuccessful in taking the top off the jeep myself, so I decided to go to a local Jeep dealer here in Harford County, and see if they could show me how. After my first experience with the service department at Auto showcase, I was not letting them touch my jeep again. I was told by the service department that I should be able to just unclip and push it back, I explained that I do not have clips that there are bolts that I have to unscrew them. He then came out to the wrangler to look at it and show me how to use my Jeep for what it is used for and the number one reason I bought the jeep and that is to be able take the top off. He proceeded to tell me that this is not the correct top that should be on the jeep and had to go get another sales rep to come out and see if he knew how to take the top off. It took 2 men over 30 mins to get the top a 1/4 off. They advised me to go to the dealership I bought the jeep from, I went to see Mike the sales Manager at Auto Showcase and talk to him and I was not happy with his response. He basically made me feel as if its not his problem. Once I left the dealership, I went to another local Jeep dealer and they told me the same thing that the pervious dealer did "Yes it fits but no it is not the correct top." It should not be so difficult for me to take the top off my jeep, I should be able to do it by myself and that is not the case. I have sent emails made phone calls and have gotten no response for a week from the sales manager at Joppa. I took it to Auto Showcase of Fallston/Bel Air to speak with the another manager since I was getting no where with the Joppa manager. Bel Air had a salesman come out look at the jeep and he had looked at it and agreed that it is not right and that he would not be able to get it off and if he couldn’t he knew I would not be able to get it off. At this point I have had emails out to managers and the owner. Once I got a response I was told by the owner Dave Landsman that it is not his problem, “I should have inspected the jeep and took the top off before I bought it.” For a dealership to sell cars they should know what they are selling, they should know that you cannot remove the top in such cold weather without causing damage to the fabric and taking the chance of not getting the top back on (per owners manual.) I could not take the top off when I bought the jeep for the weather was too cold and it is recommended that you do not remove the top in such cold temperatures, It was below freezing that night. I was lied to by the sale manager, he told me it would be an easy process to take the top off. In order for me to have a top that is correct and easy for me to take off I had to spend 2 thousand dollars for a new top, so I can enjoy my jeep the way it is intended to be enjoyed. The dealership has made no efforts in trying to make this manner right. They have also had there general manger hang up the phone on me. They treat there customers with such disgrace. They are xxxx, and just look for to take your good hard money. Once they have your money they do not care, what kind of crap they are selling you. Stay away and learn from my costly mistake. I hope that everyone that has had such a bad experience contacts the BBB and files a complaint. More

Great place with great prices. Had a little running around the first time but they stayed in contact and worked with us to give us a great deal! Looking for something specific and d Had a little running around the first time but they stayed in contact and worked with us to give us a great deal! Looking for something specific and driving home with a new car tonight! More