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Auto Park Ford - Service Center

Sturgis, MI

4.6
991 Reviews

991 Reviews of Auto Park Ford - Service Center

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March 28, 2018

Good service . Friendly fast. Very nice facility. Free car wash was nice as well. Fair priced. Erica was super friends and very well to work with. More

by zackschaeffer_08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger
March 27, 2018

Quick and friendly I arrived for my appointment and was guickly taken care of. When I asked if I could bring my wife's car in too, they said no problem. We are all set More

by Fleetbob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Hemminger
March 27, 2018

Great experience Took my car in for and oil change works package and was greeted like i was sitting down for dinner with my family.Was treated with respect and am very More

by simple man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristol Flowers
March 23, 2018

Knowledgeable staff and professionalism the experience that Knowledgeable staff and professionalism I experienced a fantastic appointment at Auto Park I would give them nothing but kudos excellent excellent job More

by bukoskidiana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kobold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Hemminger
March 21, 2018

Regular maintenance I was able to sit in comfort and do work while enjoying a fabulous cup of coffee! The staff were friendly and informative and did not rush through any More

by nicki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristol Flowers, Erica Hemminger
March 16, 2018

Oil change Water Problem Auto Park Ford goes out of their way to help their customers with any problems they are having. Very reliable to get it done as soon as they can. My More

by PKOZA310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Forry, Andrew Eger, Erica Hemminger, Jackie Williams
March 15, 2018

Oil change Nicest people ever and they have a Starbucks machine with chai tea lattes which are literally life. They care about people more than they care about s More

by elisecoburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe Reeves, Kristol Flowers, Erica Hemminger, Jackie Williams
March 11, 2018

WENT IN FOR AN OIL CHANGE, LEFT WITH A NEW VEHICLE!! EVERYONE WAS VERY HELPFUL, FROM THE MINUTE I WALKED IN THE DOOR, NICE REMODELING OF THE BUILDING. MANAGER TOOK ME ON A NICE TOUR OF THE NEW BUILDING. More

by PAM4567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Eger, Moe Reeves, Kristol Flowers
March 03, 2018

One questions. Lots of problems Bought car 2 months ago. Already $200 in repairs. I dont think so. Found every small problem possible, outrageous prices. I simply asked them to see w More

by emilymb023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Hemminger
Mar 06, 2018 -

Auto Park Ford responded

Emily, first, we want to thank you for your feedback. I however respectfully disagree with anybody at this dealership acting without honesty or integrity including the owners. We back up our service, sales and product 100% which is why we provide a FREE Lifetime Powertrain Warranty, additional warranties when available, and back up our service 100%. We would not be able to offer these without quality service being performed. In this case you purchased a vehicle that was 13 years old with 143,000 miles on it and was disclosed as AS-IS and explained on 3 different forms you signed. Even with all that said, I'm sure you didn't expect to put money in to it a couple months after you purchased it but $200.00 I believe is reasonable for a 13 year old high mileage vehicle that appears to otherwise be working out great for you. If you are unhappy with it I would be happy to look into trading you out of it into a vehicle that is not AS-IS, as it seems you would prefer one that is completely maintenance and repair free. Please let us know if we can assist you with that.

Mar 07, 2018 -

emilymb023 responded

I would like to apologize and correct my typo. I was quoted $2000.00 in repairs, not $200.

Mar 19, 2018 -

Auto Park Ford responded

I understand. Again, we would be happy to sit down with you and see what we could do with trading you out of that vehicle and perhaps for something that will carry a warranty for you. Thank you for your feedback and we look forward to hearing from you.

February 27, 2018

Service Everything was done as expected. Everyone that I came in contact with did a good job and answered all my questions. I will be back. More

by James Merrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember who I delt with. Sorry
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