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991 Reviews of Auto Park Ford - Service Center
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June 14, 2018
My new go-to for parts and service! My first trip to Auto Park Ford was spectacular, amazing customer service, friendly & helpful staff, and a comfortable atmosphere. The service departm My first trip to Auto Park Ford was spectacular, amazing customer service, friendly & helpful staff, and a comfortable atmosphere. The service department gave me a crystal clear idea of what exactly was wrong with my vehicle, how I could go about getting it repaired, and how much it would cost me. All of my future car service needs will be done at Auto Park Ford. 10/10 More
by KyleCulpable
Verified CustomerEmployees Worked With
Kristol Flowers, Erica Hemminger
June 05, 2018
Really nice experience! I enjoyed the loaner vehicle I was allowed to use while my vehicle was being serviced and the service center was great as usual again. Thanks a lot. I enjoyed the loaner vehicle I was allowed to use while my vehicle was being serviced and the service center was great as usual again. Thanks a lot. More
by TOM.SEIGEL48
Employees Worked With
Erica Hemminger
May 28, 2018
Great experience Great dealership, very friendly staff and quick service. Mechanic even took the time to come talk to me, very knowledgeable. Highly recommend this dea Great dealership, very friendly staff and quick service. Mechanic even took the time to come talk to me, very knowledgeable. Highly recommend this dealership to everyone! More
by CHRISTYBROGDON
Employees Worked With
Cory Baker, Kristol Flowers
May 24, 2018
I was very pleased with the people I dealt with. These people go out of their way to help. I asked if they could wash my windshield on the inside for me, because it is hard for me to do. And they d These people go out of their way to help. I asked if they could wash my windshield on the inside for me, because it is hard for me to do. And they did. They came and picked me up to get my car. I am not unhappy that we bought our car there. More
by anonasutton
Employees Worked With
Other Employees :
I do not remember her nane, she took my paperwork and filed for a Ford credit card., Erica Hemminger
May 23, 2018
Absolutely fabulous! Will return!!! Young lady at front desk was beyond the sweetest person have ever encountered from customer sales. Bless her heart! Overall experience and work to Young lady at front desk was beyond the sweetest person have ever encountered from customer sales. Bless her heart! Overall experience and work to my car...phenonomal Will NEVER go anyway else but here in future... Including purchase of vehicles (bought two and love them!). More
by JMCONROD
Employees Worked With
Kristol Flowers, Erica Hemminger
May 23, 2018
Very good customer service! I bought a truck from you guys and if I bring it in for service and the problem is not fixed the first time you do it the second time for free. Thank I bought a truck from you guys and if I bring it in for service and the problem is not fixed the first time you do it the second time for free. Thank you! More
by jesshusky1
Employees Worked With
Matt Schultz, Amy Muller, Jackie Williams
May 17, 2018
Service analysis I have done business with Auto Park Ford in Sturgis, MI at various times in the past 2 decades including purchasing new autos there. They have met my I have done business with Auto Park Ford in Sturgis, MI at various times in the past 2 decades including purchasing new autos there. They have met my needs adequately. My most recent experience was for a recall item which again they met satisfactorily. One disappointment I had though was that upon initially inspecting my 2017 Fusion which I bought new 6 months ago from another Ford dealer, the service agent noted that the dealership decal was coming off and offered to remove it and replace it with one that just said Ford (though maybe would have also included "Auto Park"). The person also suggested to replace my license plate holder which again identified the prior dealership. I declined and later checked the decal and could not find where the decal was coming loose. That action seems rather presumptuous and demeaning of the other dealership. Before leaving, the same person asked if I wanted a car wash, I hesitated, not knowing what was involved, and I was told it would be free. She then went over the inspection report of things they checked and everything was good, with no cost to me. So they serviced my car well but was disappointed with the unnecessary offer of changing the dealership identity. The second question above is insufficient, should also have a "not sure" option just like is noted for the question of dealership financing. I said yes since I don't have a reason for not recommending, but am disappointed per the above comments. More
by DALEELAINE
Employees Worked With
Jamie Terry
May 11, 2018
Oil change, head lights fixed Scheduled an oil change! That went fine! Got a free car wash! Also they weren’t happy the wash and re did it! Thanks! I bought this van and the headli Scheduled an oil change! That went fine! Got a free car wash! Also they weren’t happy the wash and re did it! Thanks! I bought this van and the headlights were plugged in wrong, cost me extra for them to just switch the wiring plugs. I guess I thought it should of just been covered. Not my fault. But fixed now just the same. Thanks More
by Giselle Bowser
May 10, 2018
Install back-up waring Prices are a little high. I deal there because of Sandy Owen is the best of the best to deal with. enough said. I have nothing further to say. Prices are a little high. I deal there because of Sandy Owen is the best of the best to deal with. enough said. I have nothing further to say. More
by DONLAMPE
May 07, 2018
Great At first was told had to leave vehicle there but was about to have it done within the time they told me was great experience At first was told had to leave vehicle there but was about to have it done within the time they told me was great experience More
by ripitup2006
