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Auto Park Ford - Service Center

Sturgis, MI

4.6
1,008 Reviews

1,008 Reviews of Auto Park Ford - Service Center

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November 26, 2018

Warranty Work Super job of completing all the work needed. Very helpful staff, covered all the needed repairs and offered future services if needed to cover the pr More

by Huck1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger
November 26, 2018

Great customer service Everything when great. The staff are great and the facility was very clean. I would recommend Auto Park to anyone who is looking a new car. More

by Kbar75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Terry
November 26, 2018

Service and beyond Hi I would like to thank Erica for all the help and extra time it took to get my tire rim and tmp replaced after my wife hit something in the road cau More

by Derek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger, Jackie Williams
November 26, 2018

Do they know what they are doing? They were in a hurry to get me through the repair, then had issues getting the parts but were afraid to let me know In a timely manner. They took 5 More

by Don't use tbem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erica Hemminger, Gwen McAlister
Dec 14, 2018 -

Auto Park Ford responded

We are terribly sorry for the experience you describe here. Since I don't have your name I can't look up your particular repair order to see what happened. My guess is Ford did not have the part immediately available to complete your warranty repair work, which obviously we would have to go through Ford direct to get the warranty coverage paid for you. Unfortunately, this is often out of our hands as we must wait on part availability through Ford. I would be happy to have a discussion with you on ways we could make this right for you. Our technicians are top notch and our facility has and excellent rating by our customers with a 100% Fix It Right the First Time score, I would hate to see us lose your business due to something out of our control. Thank you, and please contact me if there is anything we can do for you. Brent Forry, General Manager

November 26, 2018

Fast, Friendly and Expert Ford offers expert service, in a very timely manner. No hype, no games, just expert service at fair prices. Appointments are easily made and even bett More

by DJ1MICHAELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2018

Service People there are extremely friendly and helpful ,and now they are trustworthy takes me a while to trust anybody working with cars ,nice waiting area t More

by dunkirk53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gwen McAlister, Jaime Terry
November 21, 2018

Fast, Quality Service Had warranty work (recall) repair done, tire repair, and oil change. Received a loaner vehicle. Everything was prompt. Erica was awesome. Highly More

by ACTIONQUICKPRINT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristol Flowers, Erica Hemminger
November 19, 2018

Good first experience First time at this dealership. Great experience. Paul was thorough and professional. I will come back here for service in the future. Thank you Paul More

by kingroost1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Pratt
November 15, 2018

Service and beyond I would like to thank Erica for all her help she had given me in dealing with the insurance policy we bought when we got the truck I don't like all th More

by Derek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger
November 15, 2018

A++++ Very knowledgeable staff. Fast and friendly service. This is the only place that I take my F450. Dealership is always clean and very inviting. Very More

by Sparkles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane, Jim, Kristol Flowers
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