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Auto Park Ford - Service Center

Sturgis, MI

4.6
1,008 Reviews

1,008 Reviews of Auto Park Ford - Service Center

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January 03, 2019

Service Everyone did an excellent job very pleased with the work that was done and the friendly service of the staff was beyond any expectations great place t More

by Happycustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristol Flowers, Erica Hemminger, Jackie Williams, Gwen McAlister, Jaime Terry
Jan 14, 2019 -

Auto Park Ford responded

Thank you very much for the five star review and for sharing your experience with Auto Park Ford. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.

January 03, 2019

Customer Service The service crew at Auto Park is exceptional. They are always pleasant to work with; they reinforce what one's expectations are for excellent custome More

by Cinda27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristol Flowers, Erica Hemminger
Jan 14, 2019 -

Auto Park Ford responded

It’s so nice to hear that Kristol, Erica, and Sandie helped to make your experience such a positive one! We look forward to serving you in the future.

January 01, 2019

service They go beyond to make sure you are satisfied.. they are friendly, thorough, and keep you informed as they work on your vehicle. If needed they will More

by Jcmartin52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger
Jan 14, 2019 -

Auto Park Ford responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals are dedicated to providing you and everyone else who visits Auto Park Ford with only the best there is to offer.

January 01, 2019

Tires Mounted and Balanced I requested to have my tires mounted and balanced last minute right around the holidays. They told me they may not be able to get to it quickly. They More

by Zbowser91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gwen McAlister
Jan 14, 2019 -

Auto Park Ford responded

Thank you for visiting our service department and providing us the opportunity to serve you. We greatly appreciate you taking the time to write a review. We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

December 31, 2018

Surprisingly satisfied The ladies in the service center were very nice and informative. The guy in the shop was friendly as well. The work was done nicely. More

by ALOICE1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristol Flowers, Erica Hemminger, Jaime Terry
December 26, 2018

great service and a free wash every time I visit Auto Park Ford my family and myself are greeted with a personal hello and a smile. There lounge is top out of any dealers we have More

by David Fisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scot Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember all of the mechanics but I would like to say how well they do there job and explain everything to my wife., Brent Forry, Kristol Flowers, Erica Hemminger, Gwen McAlister, Jaime Terry, Mike Rains, Paul Pratt
December 21, 2018

Super duper I had a very pleasant experience the people there are a pleasure to deal with, they went way out of their way to make sure I got what I needed and got More

by Jawbreaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristol Flowers
December 19, 2018

good work had my fuel system cleaned & tranny flushed, they did an excellent job. had my pads & rotors done there too, they were the actually cheapest of the More

by zed72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scot Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristol Flowers, Erica Hemminger, Gwen McAlister, Jaime Terry, Mike Rains, Paul Pratt
December 19, 2018

Airbag recall I recently went to this dealership for an airbag recall. They were very friendly and professional and were great to work with. They even washed my car More

by BESMARTBETRUE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger
December 14, 2018

Overall The length of time you keep a vechical could be shorter when is comes to business’s that depend on there trucks that serve the public,But overall very More

by DAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Hemminger
Dec 14, 2018 -

Auto Park Ford responded

Thank you so much for your honest and fair feedback. You are absolutely right, sometimes we are at the mercy of our manufacturer to get items to us. Please though, in the future, if there is a way we can accommodate you in the meantime should this happen again, ask for the Service Manager or myself and we will do what we can to make that down time more productive for you. Thank you for the opportunity to earn your business. Brent Forry, GM

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