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Auto Park Ford - Service Center

Sturgis, MI

4.6
1,008 Reviews

1,008 Reviews of Auto Park Ford - Service Center

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February 10, 2019

xxxx poor pricing $ 600.00 to replace a leaking water hose from reservoir to block,with flush and additive. A little pricey, wouldn't you say. I did. Lets not forget More

by usmc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erica Hemminger
Feb 11, 2019 -

Auto Park Ford responded

Thank you for the review. We apologize for your negative experience. At Auto Park Ford we are committed to fair, honest pricing. Any feedback helps us to improve. What could have been done to make this a five star experience?

February 08, 2019

Tire needed replaced. Gave us a loaner and helped us get out quickly due to having groceries on board. Very friendly and helpful in etting us taken care of in a timely matt More

by TATERHO2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger
Feb 11, 2019 -

Auto Park Ford responded

Thank you for visiting our service department and providing us the opportunity to serve you. We greatly appreciate you taking the time to write a review. It is wonderful to hear that Erica was able to provide you with the excellent experience. We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

February 08, 2019

A recall on a transmission modulator . It was done quickly not much waiting time and the people were very friendly, and I would come back there for service again More

by Derrmerr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristol Flowers, Erica Hemminger, Gwen McAlister, Jaime Terry
Feb 11, 2019 -

Auto Park Ford responded

On behalf us all of us at Auto Park Ford, I would like to thank you for sharing this great review about our dealership! Thank you for visiting our service department and providing us the opportunity to serve you. We want every experience to be “five stars”! We greatly appreciate you taking the time to write a review. We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

February 08, 2019

Quality Work with Great Customer Service Service department was quick to schedule an appointment within a couple days for warranty diagnosis / repairs. Offered us a loaner vehicle since the More

by 17FusionSport
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Terry
Feb 11, 2019 -

Auto Park Ford responded

Thank you for visiting our service department and providing us the opportunity to serve you. We greatly appreciate you taking the time to write a review. Our team of professionals is dedicated to providing you and everyone else who visits Auto Park Ford with only the best there is to offer. We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

February 04, 2019

Oil, tire rotation, slug protection Sorry i put the wrong person down before it was erica. I was misinformed of the price and i had a witness with me and we were told everything was incl More

by susan.beers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger
Feb 06, 2019 -

Auto Park Ford responded

Thank you for the review. We do apologize for any miscommunication on our part. We would like the opportunity to earn your business in the future and earn that five star rating.

February 03, 2019

Clear engine light Everyone continues to provide grest customer service. Service Department was very accommodating and was able to schedule me in the very day I calle More

by peggy64799
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The young woman at the desk when you walk into the dealership has always been exceptionally welcoming and starts the chain of friendlly service., Andrew Eger, Kristol Flowers, Erica Hemminger, Matt Schultz
Feb 04, 2019 -

Auto Park Ford responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Auto Park Ford with only the best there is to offer. It’s so nice to hear that our sales and service staff helped to make your experience such a positive one. We look forward to the opportunity to serve you in the future.

February 02, 2019

Very easy and friendly to deal with Very flexible for my schedule. Work was done quickly and correctly .They were in contact with me and give me updates during the process very good cus More

by Dget74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristol Flowers, Erica Hemminger
Feb 04, 2019 -

Auto Park Ford responded

Thank you for visiting our service department and providing us the opportunity to serve you. We greatly appreciate you taking the time to write a review. We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

February 02, 2019

Very satisfied . Appreciated the loaner car at no charge. Timely manner for the repair. Good work. Great coffee. Indoor equiped when it was extremely cold More

by Lavern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger, Jaime Terry
Feb 04, 2019 -

Auto Park Ford responded

We are happy to hear that you got exactly what you wanted out of your service experience with us at Auto Park Ford. Thank you for visiting our service department and providing us the opportunity to serve you. We greatly appreciate you taking the time to write a review. We look forward to the opportunity to serve you and earn your business again in the future.

January 30, 2019

No paperwork I had no problem with the work done on my truck it was done in a timely manner. However, I don’t know what exactly was done to it because I never rece More

by VERDE6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Hemminger
Feb 01, 2019 -

Auto Park Ford responded

Thank you for taking the time to leave us a review. We do apologize for not sending you the work order promptly after your service work was completed, and not informing you of the status of your work order. Our Service Manager had to review the codes and the work order with Ford which took some time. However, once he received answers he was sure that the work order was sent to you as promised. If you have not received your work order or if you have any questions please contact us at (269) 651-7728 and we will be sure you receive a copy and answer all of your questions. We would like the opportunity to earn your business in the future if you would like to visit our Service Department for future service work and earn a five star rating.

January 26, 2019

Great people and a job well done. Great experience. Had an issue with left rear axle. They were able to complete the job beforw i was out of work. Dealing with Kristol was like i was t More

by rflowers02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scot Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristol Flowers, Gwen McAlister, Jaime Terry
Jan 28, 2019 -

Auto Park Ford responded

Thank you for visiting our service department and providing us the opportunity to serve you. We greatly appreciate you taking the time to write a review. It is wonderful to hear that Kristol was able to provide you with the excellent experience we strive to provide all our customers. We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

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