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Auto Park Ford - Service Center

Sturgis, MI

4.6
1,008 Reviews

1,008 Reviews of Auto Park Ford - Service Center

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March 14, 2019

F150 warranty work Excellent customer service for warranty repair work on my 2017 F150. Very helpful and accommodating with arranging a loaner vehicle during the inspect More

by Art1234
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Terry
Mar 15, 2019 -

Auto Park Ford responded

Thank you for visiting our service department and providing us the opportunity to serve you. We greatly appreciate you taking the time to write a review. We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

March 11, 2019

Honest The commucation is very good and easy to understand what the are explaining and make you feel like they are working to get you what you need and not t More

by zoey3016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe Reeves, Kristol Flowers, Erica Hemminger, Matt Schultz, Gwen McAlister, Chrystal Cole
Mar 12, 2019 -

Auto Park Ford responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Auto Park Ford, we look forward to serving you, your family and friends!

March 10, 2019

Exellent service department!! Jaime Terry was absolutely wonderful! She kept us posted as things went along. She jumped right into the loaner vehicle to explain how it all worked More

by mbjf55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristol Flowers, Jaime Terry
Mar 11, 2019 -

Auto Park Ford responded

Thank you so much for sharing your experience with Auto Park Ford and Jaime and Kristol. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We greatly appreciate you taking the time to write a review. We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

March 04, 2019

Overall good job but did not assemble back together properly Brought our vehicle in for a routine oil change, they said everything looked good after they were finished. I drove home and everything was great, how More

by Ford2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know their names, surveys making me select at least one. , Kristol Flowers
Mar 05, 2019 -

Auto Park Ford responded

Thank you for bringing this to our attention and for taking the time to write a review and provide feedback. At Auto Park Ford, we take customer reviews very seriously. Each of our customers is a valued part of our operation and should be treated as such. Your experience is not normal practice for us and we apologize that you did not receive the level of service you expected. We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business in the future.

March 01, 2019

Rain guards Very professional, bright friendly eager to help. Made sure I was comfortable and was eager to answer all my questions, when finished they went the e More

by dlb451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brent Forry, Andrew Eger, Kristol Flowers, Erica Hemminger, Matt Schultz, Gwen McAlister, Jaime Terry
Mar 04, 2019 -

Auto Park Ford responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

March 01, 2019

over and over What can I say other then OVER and OVER AGAIN I receive the best service at Auto Park Ford. Plus the free Starbucks and snacks are always welcomed. More

by David Fisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Kid who washes my car, and all the mechanics that work at this dealer , Kristol Flowers, Erica Hemminger, Gwen McAlister, Jaime Terry
Mar 04, 2019 -

Auto Park Ford responded

On behalf us all of us at Auto Park Ford, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service department. We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

February 22, 2019

E.Z. Fix The staff was very friendly, helpful and focused on making sure my truck was fixed right, for as little money and time as possible. Thank you Auto More

by 73fshrmn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristol Flowers, Erica Hemminger
Feb 25, 2019 -

Auto Park Ford responded

Thank you for visiting our service department and providing us the opportunity to serve you. We greatly appreciate you taking the time to write a review. We are happy to hear that you got exactly what you wanted out of your service experience with us at Auto Park Ford. We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

February 22, 2019

Good service Hi I have always had good service every time I go there from buying our truck to having it serviced to handling any warranty work that comes up More

by kenna_jordan2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristol Flowers, Erica Hemminger, Jackie Williams
Feb 25, 2019 -

Auto Park Ford responded

On behalf us all of us at Auto Park Ford, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

February 21, 2019

Great Service They had my car a week trying to locate an electoral issue and Gwen and Rick were both great in keeping me updated daily or even multiple times per da More

by Laryb123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick, Gwen McAlister
Feb 22, 2019 -

Auto Park Ford responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

February 14, 2019

New tires I was given excellent service by a friendly and helpful staff. I would like to extend additional thanks to Jaime Terry for her assistance Gar Wood More

by Gar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Terry
Feb 15, 2019 -

Auto Park Ford responded

Thank you so much for sharing your experience with Auto Park Ford. It is wonderful to hear that Jaime was able to provide you with the excellent experience we strive to provide all our customers! We look forward to the opportunity to serve you, your family and friends and the opportunity to earn your business.

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