Auto Park Ford - Service Center

Aggressive staff, misquoted price, poor work. Took my car to a Ford dealership on May 28, 2019 and had a diagnosis done. Result was a bad throttle body. That dealership didn't have a loaner vehic Took my car to a Ford dealership on May 28, 2019 and had a diagnosis done. Result was a bad throttle body. That dealership didn't have a loaner vehicle and because they were so far away, I called Auto Park Ford. They had a loaner vehicle but not until June 13, 2019 so I waited until then to drop off my car. Upon arrival, I gave them the paperwork from the other Ford place and told them the throttle body needed replaced; which they noted on my paperwork. I told them I was declining the throttle body because my warranty wouldn't cover the repair but my front blower fan stopped working and I wanted it repaired because my warranty would cover it. The front staff worker, Jaime Terry had me sign a consent showing two different diagnosis charges. I told her I didn't want the throttle body diagnosis done. Per Jaime, the two diagnosis charges on the consent was initially for the blower fan but in the event that the check engine light wasn't resolved, they would have to do a diagnosis for that. They called me to let me know that the test results came back as, -Throttle body, -Blower fan. and that the check engine light was resolved with the diagnosis so another test would not need to be done. I authorized the blower fan work to be done and since my warranty was covering the repair, that I would like to have window shades attached and was given the price of $89.00, which I approved. When the mechanics removed the panel under the windshield, they found that the drainage filter was plugged up with debris. They began working on cleaning the plug and the line burst and flooded under the front passenger seat and back passenger floor. Then they called me to authorize a new filter, which I approved. FAST FORWARD TO THE COMPLETION DATE. I was expecting to pay $89 for the window shades, $29.95 for the air filter, $100 for my warranty deductible, let me also add the unknown price of $25.12 for shop supplies, totaling $224.07. I was surprised when the face me a total of $492.63. I asked the reception person, Emily, to speak with Jaime and she immediately said, in a very aggressive reply, 'That's Ms. Jaime' as she left to get her. When I asked Jaime about the price difference of $268.56, she provided me with an itemization. The difference in price was found to be, -59.98 for installing the window shades, -$28.95 for air filter labor, -$119.95 for the throttle body diagnosis. I asked why the window shades and air filter labor was not included in the estimate (over the phone), and she said 'you should've known.' When I asked her why they did the throttle body diagnosis, she stated 'you signed for it to be done.' I reminded her of our conversation that I already had the throttle body diagnosed at another Ford location and she replied 'you never told me that.'That's when she said she would get her supervisor, Rick Kobold. When I explained the situation to Rick, his reply was that 'we don't work for free.' Very rude and aggressive especially when my brother asked questions. Rick stood in a military stance and kept stepping closer and closer to get in my brother's face. I went to the cashier in tears because Rick told me if I didn't pay the $492.63, they would hold my car and charge for storage. I asked Jaime, who stood over me at the cashier desk, if there was any way to discount the throttle body diagnosis and she said she'd get Rick. When Rick arrived at the cashier desk, I asked him about a courtesy discount on the diagnosis (which I did not authorize the throttle body diagnosis because I didn't want it done). Rick's reply was that he believes what Jaime documented and that I authorized it. I had no choice took the $492.63 out of my $500 disability income and paid it in full. Why would I authorize something that was just diagnosed two weeks prior? Even the invoice they gave shows: -customer states throttle body went out,' -'after doing throttle body diagnosis, tech found throttle needs replaced' -'customer declined repair.' There were many more incidents of the rudeness and unprofessionalism, most of which came from Jaime but because my story is so long, I will save you extra reading. NOW ON TO RETRIEVING MY CAR. Jaime walked me to the vehicle that was parked in the customer garage. The windows were rolled up and the rubber floor mats were in place. The entire car smelled like mildew and when I asked Jaime about the water damage clean up, she stated that 'the water was removed with a shop vac, the windows were left open to aid in the drying process, to leave my windows cracked, and I should run my floor heater to aid in the drying process.' Why were the windows blessed and the floor covered with the floor mats? Why did it stink? Again she went to get Rick. His reply was, 'if you wanted the water completely removed and cleaned, we would have to remove the seats and carpet and apparently you can't afford that now can you?' I feel that the mechanics should have taken precautions for water leakage while removing and cleaning the filter. I also feel that since they caused water damage to my car, they should clean up the mess at company cost. Next is the window shades. The shades were placed on the exterior of my car, with adhesive on my paint. They were placed about half an inch below the door frame which looks like a kid stuck them on there. It looks ridiculous and I am upset about this but what can I do...remove them and risk ripping off paint just to attach them correctly? I asked Jaime about the shade installation. Apparently she didn't hear me or was applying an aggressive tactic by replying, "WHAT DID YOU SAY TO ME?" I will never return to Auto Park Ford and will warn others about my experience. -Tests were done that didn't need done, which I had to pay for, -Prices were misquoted, -The mechanics damaged my car with water and didn't clean it up properly, -The window shades were not installed correctly -My car now smells like mildew, -I am now broke this month from my disability income and it will take months to catch up on bills and many phone calls to make arrangements with my creditor. More

Excellent Great and friendly staff from the service, sales and staff just passing by. Waiting area was comfortable clean and had snacks and drinks from coffee Great and friendly staff from the service, sales and staff just passing by. Waiting area was comfortable clean and had snacks and drinks from coffee to water More

Very Pleased I did not have an appointment but was taken care of right away. Jaime was very helpful, friendly and professional. She explained in detail what I need I did not have an appointment but was taken care of right away. Jaime was very helpful, friendly and professional. She explained in detail what I needed and why. She is an asset to your company. More

Worked well with the service advisor Jaime Terry Were friendly and got my vehicle in and took care of the problem.Had other issues and they resolved them in a timely manner.Injoy working with the mem Were friendly and got my vehicle in and took care of the problem.Had other issues and they resolved them in a timely manner.Injoy working with the members at the Dealership. More

Great place to go for service!! Krystal in the service department was very friendly and explained things out perfectly! She had great customer service skills!! My truck was also fi Krystal in the service department was very friendly and explained things out perfectly! She had great customer service skills!! My truck was also fixed quickly! More

Very good experience! All jobs were completed in a lot less time than told. And when I got the bill it was more than quoted and they made it right. All jobs were completed in a lot less time than told. And when I got the bill it was more than quoted and they made it right. More

good job You did a very nice job on my ford escape. It was due for oil change. I thank you for helping wash my car also. It needed that. You did a very nice job on my ford escape. It was due for oil change. I thank you for helping wash my car also. It needed that. More

Friendly. Thorough. Clean. I was the first one at the shop. They checked me in 30 minutes before opening. Clean waiting room. Got the job done. I was anxious to get my vehicl I was the first one at the shop. They checked me in 30 minutes before opening. Clean waiting room. Got the job done. I was anxious to get my vehicle back, as I was from out of town, and it was out of commission for days before I could get it in the shop. They were able to drain the tank and clean out a batch of watery gasoline in a few hours. It was pretty expensive, but it works well. More

Excellent Service Since purchasing a Super Duty Ford I have had all the service work done at Auto Park Ford. The Customer Service Team are prompt and professional. Since purchasing a Super Duty Ford I have had all the service work done at Auto Park Ford. The Customer Service Team are prompt and professional. More

Surprised Great service except for the surprise after the fact of the $10 increase for an oil change. I think they have made it too expensive for me. Great service except for the surprise after the fact of the $10 increase for an oil change. I think they have made it too expensive for me. More