Auto Park Ford - Service Center

Awesome Service Department! I was out of town camping with my family and my truck blew a power steering hose. I was able to limp my truck into Auto Park Ford. They did not have I was out of town camping with my family and my truck blew a power steering hose. I was able to limp my truck into Auto Park Ford. They did not have a new power steering hose in stock but was able to have one in the morning (this was 3:00pm already). So I left my truck there not knowing how long it would take to be fixed....I needed it back within a couple days to return home from my trip. The next day came and right about 24 hours from when I dropped it off I got a call that my truck was fixed and ready to be picked up! I was shocked! My hometown dealer would not have been able to get me that quick of a turnaround. I arrived at the dealer and was taking a look at the repair and noticed that the mechanic had went the "extra mile" to help prevent the power steering hose failure in the future. He even came out and talked to me about the repair which I thought was very nice. All in all I am completely satisfied with Auto Park Ford's service department and would recommend them to anyone else needing a repair. Thanks again! More

My experience was very good The waiting room was very clean and orderly making it comfortable for waiting. I was able to go into show room an look around without being pressured The waiting room was very clean and orderly making it comfortable for waiting. I was able to go into show room an look around without being pressured More

Service Great service!!!....... bought my Explorer here and always have had great service. The new service center makes the visit move right along!.. thanks f Great service!!!....... bought my Explorer here and always have had great service. The new service center makes the visit move right along!.. thanks for everything! More

Made everything righy No one's perfect but everyone tries Erica was the best very friendly polite helpful and easy going person truck is running great no complaint at this No one's perfect but everyone tries Erica was the best very friendly polite helpful and easy going person truck is running great no complaint at this time More

Lost in translation I got a call from what seems like a promotional service to try and earn back your business. They set the appointment. The dealership calls and confi I got a call from what seems like a promotional service to try and earn back your business. They set the appointment. The dealership calls and confirms on the following Monday. When I showed up, no record or any inkling of a appointment. But, at least the young lady at the desk, Gwen helped me anyways, and made sure everything got taken care of. If it wasn't for her I would have rated the experience as a 1. While I was there found a nice rush truck I was interested in, but stayed till 915 and couldn't get anybody to give me a price on it, due to all sales were busy in a meeting. Apparently they are not interested in selling vehicles there. Nor noting appointments that they confirmed. If they wonderful ladies in the service department were not so helpful and respectful, I would say the place is a complete failure. More

Professional,efficient,effective Vastly improved compared to my experience in years past. Staff was friendly, efficient, knowledgeable. Mostly, my vehicle was returned to me repaire Vastly improved compared to my experience in years past. Staff was friendly, efficient, knowledgeable. Mostly, my vehicle was returned to me repaired correctly. Good job More

Amazing Service Center Great, Friendly staff that works with you to make sure you understand the service needs of your vehicle! Always treated with a smile. Knowing that my Great, Friendly staff that works with you to make sure you understand the service needs of your vehicle! Always treated with a smile. Knowing that my vehicle is serviced by amazing mechanics is a plus!!! More

Dead Battery Kristol and her service crew (Ernie) went out of their way to get me a new battery and install it when I could not get my car started at home. This is Kristol and her service crew (Ernie) went out of their way to get me a new battery and install it when I could not get my car started at home. This is what I call service. We are a Ford family going back to the early 1900’s when my grandfather started at the Rouge plant and where I have a brother celebrating his 43rd year there. Ford F-150 - best vehicle on the road safety wise. Cannot be beat!!! More

Service for the car Everything is good to go this was our first oil change since the selling dealer did it for us at purchase. We purchased the car out of town but we wi Everything is good to go this was our first oil change since the selling dealer did it for us at purchase. We purchased the car out of town but we will bring it back to auto park again More